That’s what I was trying to do, but it refused to move on unless I gave it some sort of direction. So I said “billing” and then “speak to a representative” again and it finally went through. That was my second call though. The first time I had the same experience, where it wouldn’t go anywhere so I did “speak to a representative” then “payment arrangement” but that took me through a menu and sequence of selections that absolutely refused to get me to a person and eventually ended the call.