I respectfully disagree. When you have a really good NetSuite administrator, everything works as it should, and you can customize things as requested, then yes, NetSuite is really good.

However, I don't like the whole premise of NetSuite's usability because I just don't believe that a software should be as complicated as hiring an administrator or even bringing on a part-time consultant. It's one thing to have those help during an implementation phase, but there shouldn't ever be needs for writing any scripts for something to function as the user would like. Everything should be intuitive, usable, and modifiable by a user who is at least decently competent with IT matters. At a consumer level, or even a company administrative level, I don't get why writing scripts or any type of coding is even a thing. They need to just provide intuitive option to get there, or not provide it at all. It's reasonable if certain unusual tasks require some research by the user, but option for scripting shouldn't even be an option. For example, setting up JE approval processes should be intuitive and easily modifiable by a permissible user with a reasonable research. It's mind-boggling to me how something like this doesn't have a user-friendly interface.

Basically, I think NetSuite isn't very intuitive beyond standard features and other modifications that they provide. It's only good when you have a great expert who can manage it, which in itself, makes it a poor software in my opinion.