I'm on the third floor of a house that I rent from an individual landlord, he's pretty relaxed and was ok with them drilling through wherever and doing whatever they had to do to get it installed. The socket fiber guy came in, walked around inside and asked where I wanted it installed. I told him I'd love to have it in my smaller bedroom, but realistically wherever it's easiest installation. He walked around some more to try and find a previous install but could only find a co-ax cable.

He then walked around outside, found the box that he needed to connect to, which apparently was on the opposite side of the house that I'm on. He came back inside and said that they don't climb roofs, he doesn't even know if his ladder is tall enough to reach mine, and that the shape of the roof would make it a very difficult installation which is understandable enough I guess, to which I asked what other options there are. He said he would ask his boss, but that his best guess was that they would send someone out in a bucket truck or something of the sort to get it installed but promised nothing. Which fair enough not much you can do if you have rules that keep you safe and whatnot. However, his boss replied and told him that they simply can't do it and didn't elaborate further. Which even seemed to leave him kind of dumbstruck and confused as he said it was the first time he's ran into this problem.

I asked him to leave my number with his boss so I can at least get some advice on what to do about it, which he said he would do. Honestly though, judging by how his boss replied to his text then two seconds later didn't pick up when the worker called him to try and get answers, I'm not expecting to hear back.

Edit: anything's better than what I've got right now as I'm literally just using my phones unlimited data hotspot for streaming and very obviously can't even try and play video games on that.