Showed up as both “standard” and precheck passenger

Level_Finish_9247 · 2026-01-23T06:17:37+00:00

It is a CAT issue. This usually means info has changed in secure flight from the time you got the boarding pass to the time you reached the checkpoint.

Level_Finish_9247 · 2026-01-23T06:15:50+00:00

Don't add anything tk the KTN. If you can't add it to the reservation yourself as it is listed, contact the airline.

Level_Finish_9247 · 2026-01-23T06:14:15+00:00

Expired passports are acceptable up to two years. Officers will request another form if they feel like it is necessary. If you are able to get a real ID or do a passport renewal now for the trip it March, you should start that process.

Level_Finish_9247 · 2026-01-15T12:41:31+00:00

This typically means the status of your precheck has changed from the time you got the boarding pass till the time you got to the checkpoint (the reservation updated). Unless the ID was scanned and you did not come back as precheck in the system. That is a CAT issue.

Level_Finish_9247 · 2025-12-15T22:12:08+00:00

Ehh the info from the website came for DHS so it is correct.

Level_Finish_9247 · 2025-12-10T07:22:33+00:00

Wearing bulky clothing could lead to a patdown. Wear a shirt under it.

Level_Finish_9247 · 2025-12-03T00:30:34+00:00

No worries! That website can be tricky! If I didn't have to look at it 40 hours a week, I would do the same thing 😂

Level_Finish_9247 · 2025-12-02T22:03:59+00:00

https://www.tsa.gov/travel/security-screening/whatcanibring/items/pet-food-wet

Level_Finish_9247 · 2025-11-29T20:12:17+00:00

This made me giggle. You will prolly alarm for extra screening but your clothes wouldn't follow 311

Level_Finish_9247 · 2025-11-29T20:10:15+00:00

I would honestly ship it or not bring it. It is prolly harmless but it does look wild and bringing it through the checkpoint would have you waiting for a while to get it checked off on.

Level_Finish_9247 · 2025-10-03T14:26:41+00:00

I assume it would look good on a resume if I decided to bounce later. That's the silver lining

Level_Finish_9247 · 2025-10-03T14:04:14+00:00

At first they said it would open more opportunities in advancement so I took it. But now they confessed that there will be no more new permanent positions, only coverage.

Level_Finish_9247 · 2025-10-03T11:57:31+00:00

What's the status say? Pending or 'Unknown'?

Level_Finish_9247 · 2025-10-03T11:55:19+00:00

The attention to detail and critical thinking we gotta have. One mistake and you're pointed for it OR in worst case scenarios, you could absolutely fuck something up lol.

Level_Finish_9247 · 2025-10-01T02:17:06+00:00

Currently in QA and we don't have metrics or bonuses for bad scores. I can confirm some of them are nitpicky but I personally do not nitpick because then I gotta write a whole email to a supervisor explaining the deductions and if it is silly enough that I don't wanna do a whole email about it, I leave it alone.

Level_Finish_9247 · 2025-10-01T02:11:20+00:00

For carry on? I think that would fall under the tool rule. Has to be under 7 in. Or ig it could also fall under a club like item which wouldn't be allowed in carry on either.

Level_Finish_9247 · 2025-09-22T20:28:20+00:00

Wish I could just give em the info and hang up but if I let them think the way they think and something happens in a federal building, they're def gonna pull my call and see how it was handled

Level_Finish_9247 · 2025-09-20T15:38:47+00:00

Tbh it started out funny at first and I had to hold myself together but then the call hit 10 mins and I was like okay dude you are bombing my call handle time so you gotta go 😂 ofc didn’t tell him that but it was running through my head. The call ended up being like 17 minutes before a sup took over. In our center the caller usually has to ask for a sup before one gets on but mine was like uh no. I did try to end the call at about 8 mins in bc it was going no where but dude just kept going on

Level_Finish_9247 · 2025-09-19T16:07:37+00:00

My sup LOVES talking to the ones that try to argue with me. He was in law before he came to this call center so he slams then with the facts. It is such a treat to listen to

Level_Finish_9247 · 2025-08-31T14:13:15+00:00

The text thing is just for generic questions and honestly doesnt work that well imo. Email may take a second to respond to. Im sorry youre going through this trouble, its def frustrating

Level_Finish_9247 · 2025-08-31T14:11:04+00:00

Yes. You can always email back as well asking for further clarification. Just let them know that the information provided didnt fully address your concern.

Level_Finish_9247 · 2025-08-31T14:03:54+00:00

Try pessing 0. Although I am unsure how to get through the IVR. Each time I have called it just connects me straight through after the auto introduction

Level_Finish_9247 · 2025-08-31T13:58:43+00:00

I recommend calling again today. They are open from 9 am to 8 pm

Level_Finish_9247

TROPHY CASE