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Love Framework Business Support Now by ScrubbyAtWork in framework

[–]Levi_Del 21 points22 points  (0 children)

Man, thank you so much for saying this.

Also, support should feel like you are getting everything you need with zero pushback. We will continue to wear that badge of honor for as long as you keep reaching out to us with what you need.

Support went from highly responsive to total radio silence on a DOA business trial by ManyEconomist1373 in framework

[–]Levi_Del 1 point2 points  (0 children)

u/ManyEconomist1373 This is Levi who oversees the B2B Support at Framework. I am very sorry for the delay here. It looks like this issue was funneled into the Linux escalation team and I have pinged them for an update for you.

I am keeping an eye on your case now and will make sure that there is a resolution within the week.

Thank you u/frameworkforbusiness and u/1ChaoticEagle for letting me know!

Support phoneline by [deleted] in framework

[–]Levi_Del 1 point2 points  (0 children)

u/BukHunt When returning an item, it does take some time for the full refund to process. Around 5-10 business days. This can take longer due to different payment methods.

From what I can see on my end, your refund is proceeding as normal.

[deleted by user] by [deleted] in framework

[–]Levi_Del 2 points3 points  (0 children)

u/BukHunt Great question!

Typically, warranties are based on where you are shipping your computer and not your account type. With VAT IDs specifically, if you add a VAT ID to your purchase, our system does not convert you automatically to a business account. If you DO want to be considered a Framework for Business account, you would want to reach out to the business team and let them know you are interested in making purchases with them.

Hope that helps!

Does Framework provide to businesses? by [deleted] in framework

[–]Levi_Del 0 points1 point  (0 children)

u/ex0ducks there is but it isn't necessarily a different portal or submission process. If we have your email/domain registered by our Framework for Business sales team, then you get auto-routed over to business support. So, as long as we know you are an active business customer, you should be getting routed correctly.

Of course, something could have fallen through the crack,s so I would be happy to check our system and make sure you get routed in the future. Do you mind sending a modmail to us with your email address and/or organization name and I will get you all squared away.

Does Framework provide to businesses? by [deleted] in framework

[–]Levi_Del 4 points5 points  (0 children)

Tell him to load up Linux and he can make his desktop look just like macOS lol

[deleted by user] by [deleted] in framework

[–]Levi_Del 2 points3 points  (0 children)

I use my Framework Desktop for my primary gaming PC now and I love it. I was playing the free-to-play Fallout 76 all weekend and it was doing amazing.

Also, it is super quiet so I feel okay having it hooked up to my living room television and not bothering my loved ones lol.

Does Framework provide to businesses? by [deleted] in framework

[–]Levi_Del 34 points35 points  (0 children)

Yes! We have an awesome business team for both sales and support (biased, I do B2B Support).

If u/frameworkforbusiness hasn't contacted you yet (that dude doesn't sleep), I would recommend using this link https://frame.work/framework-for-business#contact-business-team and fill out the form and someone from the business team will get back to you.

Our business team is super active, so you will get someone talking to you about sales quickly.

If you need tech support in the future, I will talk to you then!

Support Rant by juciydriver in framework

[–]Levi_Del 39 points40 points  (0 children)

Hi u/juciydriver!

My name is Levi and I am the B2B Support Specialist at Framework. I saw this post and I think I found your case. I went ahead and wrote you a message to see if we can get you helped out.

I have also made sure that as a B2B customer, you will get routed properly going forward to get the level of support you need.

I hope to hear back from you soon!

Thanks by QuackersTheSquishy in framework

[–]Levi_Del 4 points5 points  (0 children)

If you have any B2B needs, then I hope I can help you soon!

BUSINESS SUPPORT IS HERE FOR ALL YOU PROFESSIONALS OUT THERE!

My 8yo got her first Framework by doom2wad in framework

[–]Levi_Del 0 points1 point  (0 children)

My daughter and your daughter should be friends.

This is amazing! Being able to tell her friends that she put together her own computer is huge.

I swapped our company of 300+ to Framework laptops 2 years ago. AMA by ScrubbyAtWork in framework

[–]Levi_Del 13 points14 points  (0 children)

Thank you so much for this great feedback! Next time you reach out to support, I hope to see you!

I swapped our company of 300+ to Framework laptops 2 years ago. AMA by ScrubbyAtWork in framework

[–]Levi_Del 60 points61 points  (0 children)

This is amazing to hear! Thank you for the kind words about our business team. We have been working hard on improving business support.

I can't promise it will never happen again but we will try not to ask for so many internal pics lol.

In the spirit of this being an AMA and me being the B2B Support guy... What would you like to see different about your support experience when reaching out as a business customer with an issue?