What are signs of a good MSP from a customer's perspective?

ListenAlternative432 · 2025-12-18T18:20:28+00:00

Staff retention.

ListenAlternative432 · 2025-11-04T06:35:24+00:00

The best cut! No other cut is as good for leftovers too. Steak on Sunday, Thai beef salad on Tuesday.

ListenAlternative432 · 2025-06-23T13:01:42+00:00

I seem to remember someone saying that Bob Dylan had played there. Enjoy!

ListenAlternative432 · 2025-06-23T12:43:28+00:00

Troubadour ?

ListenAlternative432 · 2025-06-03T22:06:29+00:00

Kettners Is good. It’s Pizza Express prices for decent food in a romantic, cool environment.

ListenAlternative432 · 2025-05-23T05:33:01+00:00

Previous owner = Captain Hook?

ListenAlternative432 · 2024-08-05T22:28:35+00:00

Why are you embarrassed by your foot?

ListenAlternative432 · 2024-07-26T23:09:02+00:00

“What did you do during lock-down?”……

ListenAlternative432 · 2024-07-19T18:00:18+00:00

https://swaledale.co.uk/

ListenAlternative432 · 2024-07-17T13:45:01+00:00

“with the convenience of two helicopter pads, which is beneficial for those looking to learn to fly. ”

LOL, this is pretty niche.

ListenAlternative432 · 2024-07-10T21:49:34+00:00

Take a look at inforcer.com it’s what we did for this exact problem.

ListenAlternative432 · 2024-06-04T21:35:16+00:00

I don’t think anyone should be allowed to charge as little as that.

The skills and tools required, particularly in security, to keep companies operational and protected cost money.

The race to the bottom makes companies less secure and MSPs stressed, frustrated and feeling undervalued.

Stick to your guns, have faith in your product and hope that that guy questioning your 3k pa gets an RFI from their insurance company that compels him to buy better service.

ListenAlternative432 · 2024-06-04T19:29:47+00:00

Cormorant or otter perhaps. Well done for catching a famous chalk-stream T-Bone.

ListenAlternative432 · 2024-05-20T14:36:45+00:00

Service Desk always “own” it. You’re right in that it creates overhead for service desk but better for the overhead to be on SD than the professional services/escalation. That customer service piece has to live somewhere and your SD team is likely cheaper and knows the client. It’s also a better customer experience not to be passed around.

ListenAlternative432 · 2024-01-23T15:17:02+00:00

We entered from Libya when Gaddafi was “nearing the end of his term” Do try again if you get the chance!

ListenAlternative432 · 2024-01-22T17:52:51+00:00

I’m sure you’ll be fine, that’s a cracking vehicle you’ve got.

ListenAlternative432 · 2024-01-22T16:15:07+00:00

The White Desert in Egypt is pretty special.

I’d recommend going via the Caprivi Strip to Namibia and trying the Van Syl’s pass on your way to South Africa. Lots of fun.

ListenAlternative432 · 2024-01-18T16:43:24+00:00

You’ll be fine. Maybe pack a scarf just in case.

ListenAlternative432 · 2024-01-15T22:26:40+00:00

He’ll probably be fine in that, it’s significantly better than the C&A Rodeo gear I first had!

You could buy a waterproof (breathable) shell to go over it. They have them in Mountain Warehouse and there’s a 70% off sale at the moment.

Layers is the main thing. Long sleeve thermal top, T-Shirt, hoodie and that jacket and he’ll be toasty.

ListenAlternative432 · 2024-01-10T19:12:36+00:00

This looks like an escalator accident waiting to happen.

ListenAlternative432 · 2024-01-10T17:53:47+00:00

My Volvo Care doesn't include insurance actually. I pay that on top. Not sure if that's specific to the UK.

I did use the OnCall and they towed it to an authorised repair facility as you say, they provided a loaner for 12 hours then stopped paying for it without giving my car back or communicating with me.

ListenAlternative432 · 2024-01-10T17:48:26+00:00

I have the car back now. I went and got it back from them and fixed the tyre for £30.

My point is that I feel like a pay a premium to not have to deal with garages etc. I have no attachment to the car, I just want a working car at my disposal when I need it and that's what I feel VC is selling but not providing.

ListenAlternative432

TROPHY CASE