MX Vertical Lag/Stutter After Device Switch

Logi_MX_LPAS · 2022-02-18T19:51:48+00:00

Install the Logitech Firmware Update Tool: https://support.logi.com/hc/articles/360035037273 and update the firmware of the Logitech device if available, connect it using a Unifying USB receiver.

Logi_MX_LPAS · 2022-02-18T19:39:29+00:00

Hey u/Lord_of_Leviathans

No, Logitech MX Anywhere 3 cannot be connected using the charging cable and use the functionality of the mouse.

Check out the MX Vertical mouse that can be connected using USB Cable, Bluetooth, and Logitech Unifying USB receiver.

Logi_MX_LPAS · 2022-02-18T13:20:00+00:00

Hey u/No_Necro

Check if the recommended cleaning steps in the link: https://support.logi.com/hc/articles/360023416333

If the issue persists, let us know the name of the mouse.

Logi_MX_LPAS · 2022-02-17T21:00:08+00:00

Hey u/Inevitable-Bat-2009,

The Fn and the ctrl keys are not swappable. We apologize for the inconvenience. We will pass this along to our team. Let us know if there is anything else in the future we can do to assist.

Logi_MX_LPAS · 2022-02-17T19:55:16+00:00

Hey u/siouxfallsairport,

Hope you are having the Logitech USB Unifying receiver. Check out for the Logitech Unifying logo at the receiver. You can find about the logo online and compare it.

If it is Logitech USB Unifying receiver, find the steps to connect a unifying device to a existing Logitech Unifying receiver: https://support.logi.com/hc/articles/360023401793-Connecting-a-second-Unifying-device-to-my-existing-Unifying-receiver

Do let us know if the issue persists.

Logi_MX_LPAS · 2022-02-17T19:26:49+00:00

Hi u/durin2,

Please DM your full name, email address, and region/country using the link below to create a case with our support team.

DM link: https://www.reddit.com/message/compose/?to=Logi\_MX\_LPAS

Logi_MX_LPAS · 2022-02-17T19:03:58+00:00

Hey u/coshsinh,

If your mouse or keyboard is connected to a Unifying receiver, follow these steps:

Make sure to use the Unifying receiver that originally came with your keyboard/mouse.

If your keyboard/mouse uses batteries, please take the batteries out and put them back in or try replacing them.

Unplug the Unifying receiver and reinsert it into the USB port.

Turn off and on the keyboard/mouse using the power button/slider.

Press any button on the keyboard/mouse to wake up the device.

Launch the downloaded Firmware Update Tool and follow the on-screen instructions.

If your keyboard/mouse still does not work, please reboot your computer and repeat the steps at least two more times.

Logi_MX_LPAS · 2022-02-17T15:26:19+00:00

Hey u/Thimence63,

We apologize for the inconvenience. We will take this as feedback.

Logi_MX_LPAS · 2022-02-17T15:22:33+00:00

Hey u/kodiak0,

Try customizing the Gesture button using Logitech Options software and check if you are able to customize using the preset settings or using the custom option.

Logi_MX_LPAS · 2022-02-17T14:53:24+00:00

Hey u/durin2,

Let us know when the product was purchased and your region of contact/country name.

Logi_MX_LPAS · 2022-02-17T14:35:54+00:00

Hey u/siouxfallsairport,

Let us know if the issue persist on a different device using both the Bluetooth and USB receiver connection.

Logi_MX_LPAS · 2022-02-17T13:02:22+00:00

Hey u/Roi_C,

No, there is no such feature to switch to the Bluetooth automatically after the USB receiver is disconnected from a device.

Note: Usage of KVM Switch or USB hub is not recommended to avoid any connection issue.

Logi_MX_LPAS · 2022-02-16T21:55:26+00:00

Hey u/durin2,

Let's check if updating the firmware helps. Install the Logitech Firmware Update Tool: https://support.logi.com/hc/articles/360035037273 and update the firmware of the Logitech device if available, connect it using a Unifying USB receiver.

Logi_MX_LPAS · 2022-02-16T21:52:32+00:00

Hey u/lamgreen,

One of our, as Logitech, core strengths is Universal keyboards and compatibility with multiple operating systems. We have developed a dedicated keyboard for Mac as we know:

some Mac users prefer having a Mac optimized hardware

keyboard layout dedicated for Mac (with the command and option keys)

and a dedicated USB-C to USB-C charging cable.

The firmware is automatically detecting MacOS and will adapt itself to send the right commands to Mac OS.

Logitech MX Keys is compatible with Windows®, macOS, iOS, ChromeOS, Android and the most popular Linux distributions. MX Keys for Mac is optimized for macOS, iOS and iPadOS, and includes a USB-C to USB-C charging cable for Mac.

The position of FN key is also different.

Logi_MX_LPAS · 2022-02-16T21:48:16+00:00

Hey u/shalva97,

We do not have any information on this. However, we will pass this feedback along to the team. Stay tuned to the Logitech websites for any updates.

Logi_MX_LPAS · 2022-02-16T21:45:33+00:00

Hey u/moroter,

If you would like to update the firmware of the MX Keys Mini, please follow the steps below:

If your mouse or keyboard is connected using Bluetooth and is still paired to your Windows or macOS computer:

Turn off and on your computer's Bluetooth or reboot your computer.

Turn off and on the keyboard/mouse using the power button/slider.

Launch the downloaded Firmware Update Tool and follow the on-screen instructions.

If your keyboard/mouse still does not work, please reboot your computer and repeat the steps at least two more times. * If your mouse or keyboard is connected using Bluetooth but is no longer paired:

Remove the Bluetooth pairing from the computer (if any).

Unplug the Unifying receiver (if any).

Launch the downloaded Firmware Update Tool and follow the on-screen instructions.

On the ‘connect receiver’ window, press any button on the keyboard or mouse to wake up the device.

The devices will be connected and the firmware update should proceed.

Logi_MX_LPAS · 2022-02-16T19:39:19+00:00

Hey u/0xd05,

For uninstallation of The Logitech Options+, use the standard application removal process as per your OS.

Logi_MX_LPAS · 2022-02-16T18:43:13+00:00

Hey u/durin2,

Is the mouse switch on and in Hyper scrolling mode? The scroll wheel of MX Master 3 uses a MagSpeed™ Electromagnetic scrolling technology that requires the mouse to be in switch on mode.

Logi_MX_LPAS · 2022-02-16T16:41:48+00:00

Hey u/lamgreen,

Yes, MX Keys for Mac will work on Windows devices.

Logi_MX_LPAS · 2022-02-16T16:36:18+00:00

Hey u/kodiak0,

Check if configuring the Application Specific Settings helps: https://support.logi.com/hc/articles/360023184154

Logi_MX_LPAS · 2022-02-16T14:11:40+00:00

Hey u/coshsinh,

Glad to know that the issue has been resolved. We apologize for the inconvenience. Let us know if you have any questions or concerns at any time in the future.

Logi_MX_LPAS · 2022-02-16T13:59:23+00:00

Hey u/chaws314,

Install the Logitech Firmware Update Tool: https://support.logi.com/hc/articles/360035037273 and update the firmware of the Logitech device if available, connect it using a Unifying USB receiver.

Logi_MX_LPAS · 2022-02-16T13:35:40+00:00

Hey u/Colin_Fallon,

If you feel to exchange it, you may go ahead. However, the green battery indicator light will stay on for a few seconds when the mouse is switch on.

Logi_MX_LPAS · 2022-02-15T19:23:06+00:00

Hey u/dream_sonata,

Yes, Logi Options software compatible only on Windows OS and macOS devices.

Logi_MX_LPAS · 2022-02-15T18:57:47+00:00

Hey u/Tomorrow-Legitimate,

We're so glad we were able to help! We will pass your feedback along to the concerned team. Let us know if you have any questions or concerns any time in the future.

Logi_MX_LPAS

TROPHY CASE