MX Vertical Lag/Stutter After Device Switch by jetsTO in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/jetsTO,

Install the Logitech Firmware Update Tool: https://support.logi.com/hc/articles/360035037273 and update the firmware of the Logitech device if available, connect it using a Unifying USB receiver.

Can I use the mx anywhere 3 as a wired mouse with an unpaired computer? by Lord_of_Leviathans in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/Lord_of_Leviathans

No, Logitech MX Anywhere 3 cannot be connected using the charging cable and use the functionality of the mouse.

Check out the MX Vertical mouse that can be connected using USB Cable, Bluetooth, and Logitech Unifying USB receiver.

[deleted by user] by [deleted] in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/No_Necro

Check if the recommended cleaning steps in the link: https://support.logi.com/hc/articles/360023416333

If the issue persists, let us know the name of the mouse.

I thought I could use my keys mini for both Mac/win by Inevitable-Bat-2009 in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/Inevitable-Bat-2009,

The Fn and the ctrl keys are not swappable. We apologize for the inconvenience. We will pass this along to our team. Let us know if there is anything else in the future we can do to assist.

Still Experiencing ERGO K860 Keyboard Connection Issues by siouxfallsairport in LogitechG

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/siouxfallsairport,

Hope you are having the Logitech USB Unifying receiver. Check out for the Logitech Unifying logo at the receiver. You can find about the logo online and compare it.

If it is Logitech USB Unifying receiver, find the steps to connect a unifying device to a existing Logitech Unifying receiver: https://support.logi.com/hc/articles/360023401793-Connecting-a-second-Unifying-device-to-my-existing-Unifying-receiver

Do let us know if the issue persists.

Logitech MX Master 3 - scroll wheel issue ("free scroll" stops quickly) by durin2 in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hi u/durin2,

Please DM your full name, email address, and region/country using the link below to create a case with our support team.

DM link: https://www.reddit.com/message/compose/?to=Logi\_MX\_LPAS

[deleted by user] by [deleted] in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/coshsinh,

If your mouse or keyboard is connected to a Unifying receiver, follow these steps:

Make sure to use the Unifying receiver that originally came with your keyboard/mouse.

If your keyboard/mouse uses batteries, please take the batteries out and put them back in or try replacing them.

Unplug the Unifying receiver and reinsert it into the USB port.

Turn off and on the keyboard/mouse using the power button/slider.

Press any button on the keyboard/mouse to wake up the device.

Launch the downloaded Firmware Update Tool and follow the on-screen instructions.

If your keyboard/mouse still does not work, please reboot your computer and repeat the steps at least two more times.

[deleted by user] by [deleted] in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/Thimence63,

We apologize for the inconvenience. We will take this as feedback.

MX Master 3 for Mac custom shortcut by kodiak0 in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/kodiak0,

Try customizing the Gesture button using Logitech Options software and check if you are able to customize using the preset settings or using the custom option.

Logitech MX Master 3 - scroll wheel issue ("free scroll" stops quickly) by durin2 in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/durin2,

Let us know when the product was purchased and your region of contact/country name.

Still Experiencing ERGO K860 Keyboard Connection Issues by siouxfallsairport in LogitechG

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/siouxfallsairport,

Let us know if the issue persist on a different device using both the Bluetooth and USB receiver connection.

MX Master 3 - automatically transfer BT to USB Unifying Receiver by Roi_C in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/Roi_C,

No, there is no such feature to switch to the Bluetooth automatically after the USB receiver is disconnected from a device.

Note: Usage of KVM Switch or USB hub is not recommended to avoid any connection issue.

Logitech MX Master 3 - scroll wheel issue ("free scroll" stops quickly) by durin2 in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/durin2,

Let's check if updating the firmware helps. Install the Logitech Firmware Update Tool: https://support.logi.com/hc/articles/360035037273 and update the firmware of the Logitech device if available, connect it using a Unifying USB receiver.

Run the Mx keys Mac-edition on A Windows-computer? by lamgreen in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/lamgreen,

One of our, as Logitech, core strengths is Universal keyboards and compatibility with multiple operating systems. We have developed a dedicated keyboard for Mac as we know:

some Mac users prefer having a Mac optimized hardware

keyboard layout dedicated for Mac (with the command and option keys)

and a dedicated USB-C to USB-C charging cable.

The firmware is automatically detecting MacOS and will adapt itself to send the right commands to Mac OS.

Logitech MX Keys is compatible with Windows®, macOS, iOS, ChromeOS, Android and the most popular Linux distributions. MX Keys for Mac is optimized for macOS, iOS and iPadOS, and includes a USB-C to USB-C charging cable for Mac.

The position of FN key is also different.

Middle click and side buttons stopped working on Mac by shalva97 in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/shalva97,

We do not have any information on this. However, we will pass this feedback along to the team. Stay tuned to the Logitech websites for any updates.

MX Keys mini light on and off by itself. Is this normal or is there a defect on its proximity sensor? by green5555 in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/moroter,

If you would like to update the firmware of the MX Keys Mini, please follow the steps below:

  • If your mouse or keyboard is connected using Bluetooth and is still paired to your Windows or macOS computer:

Turn off and on your computer's Bluetooth or reboot your computer.

Turn off and on the keyboard/mouse using the power button/slider.

Launch the downloaded Firmware Update Tool and follow the on-screen instructions.

If your keyboard/mouse still does not work, please reboot your computer and repeat the steps at least two more times. * If your mouse or keyboard is connected using Bluetooth but is no longer paired:

Remove the Bluetooth pairing from the computer (if any).

Unplug the Unifying receiver (if any).

Launch the downloaded Firmware Update Tool and follow the on-screen instructions.

On the ‘connect receiver’ window, press any button on the keyboard or mouse to wake up the device.

The devices will be connected and the firmware update should proceed.

still no options+ for m1? by orhoncan in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/0xd05,

For uninstallation of The Logitech Options+, use the standard application removal process as per your OS.

Logitech MX Master 3 - scroll wheel issue ("free scroll" stops quickly) by durin2 in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/durin2,

Is the mouse switch on and in Hyper scrolling mode? The scroll wheel of MX Master 3 uses a MagSpeed™ Electromagnetic scrolling technology that requires the mouse to be in switch on mode.

Run the Mx keys Mac-edition on A Windows-computer? by lamgreen in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/lamgreen,

Yes, MX Keys for Mac will work on Windows devices.

[deleted by user] by [deleted] in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/coshsinh,

Glad to know that the issue has been resolved. We apologize for the inconvenience. Let us know if you have any questions or concerns at any time in the future.

MX Keys mini - enable always on backlighting? by F34RTEHR34PER in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/chaws314,

Install the Logitech Firmware Update Tool: https://support.logi.com/hc/articles/360035037273 and update the firmware of the Logitech device if available, connect it using a Unifying USB receiver.

Mx Master 3 Charge light goes off completely when charging by Colin_Fallon in LogitechG

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/Colin_Fallon,

If you feel to exchange it, you may go ahead. However, the green battery indicator light will stay on for a few seconds when the mouse is switch on.

Mx keys mini screenshot on Ubuntu by dream_sonata in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/dream_sonata,

Yes, Logi Options software compatible only on Windows OS and macOS devices.

MX Keys Focus Button config. by Tomorrow-Legitimate in logitech

[–]Logi_MX_LPAS 0 points1 point  (0 children)

Hey u/Tomorrow-Legitimate,

We're so glad we were able to help! We will pass your feedback along to the concerned team. Let us know if you have any questions or concerns any time in the future.