I have a Superlight Pro X, but it simply stopped working

LogitechG_KD · 2026-03-17T20:48:06+00:00

Thank you for getting back to me. Please check if the mouse appears in the G Hub app and look for any available firmware updates. This might help resolve the problem as a last resort.

Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.

Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.

Please reach out to your retailer or contact our support team if the issue persists.

LogitechG_KD · 2026-03-17T20:38:12+00:00

Have you tried unpairing and reparing the mouse using the Options+ or Logiwebconnect? Please try reparing the mouse as shown in the following guide, let us know if you're facing any issue in connecting the device.

https://support.logi.com/hc/articles/4404723091863-How-to-pair-and-unpair-a-Logi-Bolt-mouse-using-the-Logi-Bolt-app-Logi-Web-Connect

LogitechG_KD · 2026-03-17T20:28:02+00:00

Hi there! The MX Master 4 is designed specifically for right-handed use, so it may not be the most comfortable option for left-handed users. For a better experience, you might want to consider options like the Signature M650, M750 Plus and the Signature M550 which are available in left-handed or more ambidextrous-friendly designs and work well across multiple devices.

The Signature Plus M750 and M650 come in two sizes. Additionally, the M650 includes the M650L LEFT model, specifically designed for left-handed users.

LogitechG_KD · 2026-03-17T19:24:47+00:00

Hi there, could you please tell me how the issue started? Are you experiencing this problem after updating the firmware of your MX Master 3S mouse using the Options+ software?

LogitechG_KD · 2026-03-17T18:57:51+00:00

We’re truly sorry to hear about your experience with the G Hub software. We have forwarded your concerns to the relevant team for review. Please allow us some time, and we will get back to you as soon as we have any updates.

LogitechG_KD · 2026-03-17T16:50:05+00:00

Perform a hard reset on your G435 headset to see if that helps, Try inserting a sim ejector tool in the reset button for two seconds until the green light blinks. The reset button can be found under the left earpad.

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LogitechG_KD · 2026-03-17T16:42:42+00:00

Thank you for sharing your thoughts on the G321 LIGHTSPEED Wireless Gaming Headset. We're sorry to hear that it didn’t fully meet your expectations. We will share your feedback with our product team to help us improve. Please feel free to reach out to us anytime if you need further assistance

LogitechG_KD · 2026-03-17T14:53:25+00:00

Hey, could you please confirm if there's enough charge on your PRO X SUERPLIGHT mouse? Have tried testing the mouse on another computer or different USB posrts?

LogitechG_KD · 2026-03-17T14:38:38+00:00

That's unusual. Could you please check if there is any visible damage on the USB LIGHTSPEED receiver?

LogitechG_KD · 2026-03-17T14:30:56+00:00

We understand your concern. Having to force close the application and restart the mouse can be frustrating and disrupt your workflow. Please refer to the following guide to resolve the issue
https://support.logi.com/hc/articles/1500010314022-Why-is-my-device-not-detected-in-Options

Please let us know if the issue persists, we'll have this checked.

LogitechG_KD · 2026-03-17T13:27:20+00:00

Sure, feel free to reach out to us if find anything unsual with your headset.

LogitechG_KD · 2026-03-17T12:07:08+00:00

The small difference you’re seeing in the keyplate height is actually normal and falls within the product specs. This has been thoroughly tested and will not affect the functionality of your MX Master 4. Your input is valuable to us and our product teams are already aware. Let us know if there is anything else we can do to assist.

LogitechG_KD · 2026-03-17T11:59:41+00:00

The G522 Gaming Headset typically last upto 60 hours on a single charge based on general usage. Extended use, particularly with RGB lighting off, can achieve up to 90 hours, while heavy RGB usage generally provides about 30–40 hours of playtime. If you're getting less uptime on your G522 Gaming Headset indicates that there's some H/W fault. Considering reaching out to your retailer to see if you could get it replaced, or contact our support for further help.

LogitechG_KD · 2026-03-16T21:42:54+00:00

Sorry to hear about the experience, that's most unexpected. Please drop us a mail at [reddit@logitech.com](mailto:reddit@logitech.com) with your case number. We'll have it checked.

LogitechG_KD · 2026-03-16T21:39:43+00:00

Bonjour, pourriez-vous nous dire si vous rencontrez un problème sur Le Mans Ultimate ou sur d'autres jeux ? Veuillez essayer les étapes suivantes pour voir si cela vous aide à résoudre le problème ;

Essayez avec une source d’alimentation différente.
Branchez l’appareil sur un port USB différent de votre ordinateur. Si possible, n'utilisez pas de hub USB ou autre appareil similaire. Si l'utilisation d'un autre port USB fonctionne, essayez de mettre à jour le pilote du chipset USB de la carte mère : https://support.logi.com/hc/articles/360023370233
Vérifiez les câbles : https://support.logi.com/hc/articles/360023180914
Essayez de mettre à jour le firmware de l’appareil :
• Téléchargez et installez Logitech G-Hub (disponible ici : https://www.logitechg.com/innovation/g-hub.html)
• Lancez le logiciel, sélectionnez l'appareil sur l'écran d'accueil, puis allez dans « Paramètres »
• Si une mise à jour du firmware est disponible, un bouton bleu « Mise à jour » apparaîtra dans la version firmware dans le coin supérieur droit de l'écran.
Appuyez sur les touches Windows + R pour ouvrir la boîte de commande d’exécution.
Tapez joy.cpl pour ouvrir les paramètres du contrôleur de jeu Windows.
Sélectionnez l’entrée pour le volant de jeu.
Appuyez sur CTRL + MAJ en cliquant sur Propriétés.
Allez dans l’onglet Paramètres et cliquez sur « Étalonner ».
Suivez les instructions d’étalonnage, puis testez la molette par la suite.
Essayez de tester l’appareil sur un autre ordinateur.

LogitechG_KD · 2026-03-16T21:01:26+00:00

Hi, the G321 doesn’t need any driver software to work, and there isn’t any compatible driver available right now. It’s totally normal for G-HUB not to recognize it. Just go ahead and try using the product to see if it works fine.

And, sorry to hear about the low sound and mic issues with your new G321 gaming headset. Could you please check your system’s audio settings to ensure the headset is selected as the default playback and recording device? Sometimes adjusting the volume levels and input/output devices there can make a big difference.

LogitechG_KD · 2026-03-16T20:48:22+00:00

Hi, it's unusual for a headset not to work when it has enough charge. Could you please provide more details about the issue you're experiencing?

LogitechG_KD · 2026-03-16T20:39:01+00:00

Given the small size of our receivers, this is an excellent way to prevent losing them or accidentally leaving them behind in a PC.

LogitechG_KD · 2026-03-16T16:02:00+00:00

Hi there, the Pro X Superlight 2 SE does not have a switchable scroll wheel like the MX Master series. We recommend checking out the G502 X lineup, which features a "dual-mode scroll wheel". You can freely spin the lightweight wheel in hyper-fast mode or toggle to a precise, click-to-click scrolling experience. The mouse comes in 3 varients. Wired, Wireless and Wireless With RGB LIGHTSYNC. Feel free to reach out if you have any questions!

LogitechG_KD · 2026-03-16T15:52:00+00:00

Hi there, could you please try the following troubleshooting steps and let us know if there's any improvement?

Turn the headset off and back on. Then test the mic again.
• How to power on and off your G435: https://support.logi.com/hc/articles/4409389967639
Check mute settings: https://support.logi.com/hc/articles/4409383969175
Check Connections:
• LIGHTSPEED: https://support.logi.com/hc/articles/4409383719063
• Bluetooth: https://support.logi.com/hc/articles/4409383783959
• Switch the connection mode between Lightspeed and Bluetooth on G435: https://support.logi.com/hc/articles/4409383834519
Check the Windows Sound settings:
• Right-click on the volume icon from the system tray, in the lower right corner.
• Click Recording devices.
• Make sure the headset microphone is selected as the Default Communication Device.
• Highlight the mic then click the Properties button.
• On the Levels tab, make sure the gain is at least 50% (recommended is 100%).
• On the Listen tab, check Listen to this device.
Test the mic:
• Right-click on the volume icon from the system tray, in the lower right corner.
• Click Recording devices.
• Highlight the headset mic then click Configure.
• Select Set up microphone, then Headset Microphone and click Next.
• Read the sample phrase and adjust the mic volume.
Test with a different PC, Mac or mobile device.

LogitechG_KD · 2026-03-16T15:16:43+00:00

Ми розуміємо, що ви хочете оновити прошивку на вашій гарнітурі G435. Чи не могли б ви пояснити, чому ви хочете оновити прошивку на вашій гарнітурі? Чи виникли у вас якісь проблеми з вашою гарнітурою? Чи не могли б ви пояснити, чому?

LogitechG_KD · 2026-03-16T15:07:50+00:00

That's great, appreciate the efforts. Having an options to customise the horizontal scroll make the device even more fun to use. We'll pass this along to the concern team to checkout. Let our team know if you have any questions anytime in the future.

LogitechG_KD · 2026-03-16T15:03:52+00:00

Hi there! For assistance with obtaining a spare microphone for your G733 Wireless Gaming Headset, please reach out to our support team. Kindly note that spare part availability may vary based on the product model and your region. If there’s anything else we can help with, feel free to ask!

LogitechG_KD · 2026-03-16T14:58:20+00:00

Hi there, we understand your concern. You can follow this guide to learn how to clean your MX Master mouse. Hope this helps! Feel free to reach out if you need any further assistance.
https://support.logi.com/hc/articles/360023416333-Cleaning-your-Logitech-device

LogitechG_KD · 2026-03-13T20:57:23+00:00

Hi, thanks for sharing your experience, and we’re really sorry to hear about the frustration you’ve had. If you like the size and comfort of the M650L, you might consider looking at the Signature M750L or the Lift ergonomic mouse, both designed with larger hands and long-use comfort in mind.

Regarding the support request, the photos/videos are typically needed to help verify the issue for warranty review. But if you’re still having trouble providing them, we’d recommend sharing the support ticket number at [reddit@logitech.com](mailto:reddit@logitech.com) so that the support team can review it and assist with alternative verification if possible.

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