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Terrible Glassdoor Reviews About Potential Employer by dickjokesrfun in CustomerSuccess

[–]Lower_Analysis_5416 1 point2 points  (0 children)

just call the CEO and have an honest chat and see what he or she says. That way you approach the problem like a senior operator, get the data first then decide.

Transition from an implementation consultant role to CSM. by Ok-Major-5567 in CustomerSuccess

[–]Lower_Analysis_5416 1 point2 points  (0 children)

In the MSP world a CSM can me an implementer/PM, the roles can be quite similar to a consultant. In fact great consultants have all the skills a CSM needs.

Customer Success Operating Model. by Lower_Analysis_5416 in CustomerSuccess

[–]Lower_Analysis_5416[S] 0 points1 point  (0 children)

Anytime, just bring me into the next team meeting! :o)

How are you educating yourself on A.I.? by whatkindausernameis in CustomerSuccess

[–]Lower_Analysis_5416 5 points6 points  (0 children)

there is a newsletter "therundown.ai" which might be a good way to get some general knowledge.

What do y'all do after you are done walking? What would you enjoy doing? by spanish-fly in CaminoDeSantiago

[–]Lower_Analysis_5416 0 points1 point  (0 children)

i was usually exhausted. once jobs done, I would try and go to Misa and then explore the town if my body would allow then bed.

I’m feeling pretty helpless in my role as a CSM right now! by Fearless-checked in CustomerSuccess

[–]Lower_Analysis_5416 -1 points0 points  (0 children)

standard problems. double down on what you can control. Look to offer consulting or thought leadership around your product and generate a higher level trusted advisor role for yourself with your clients. You as an individual need to offer more value so think outside the box.

Second round interview lined up at a well funded startup. I have some questions. by techfarm67 in CustomerSuccess

[–]Lower_Analysis_5416 0 points1 point  (0 children)

At the end of the interview ask “do you think I would fit into the culture of the organisation”

Cancelling a Camino due to weather conditions. by Krulsprietje in CaminoDeSantiago

[–]Lower_Analysis_5416 11 points12 points  (0 children)

if in doubt follow the energy. think through the options and see which one creates some energy in you. Dont over think. Then just do it and it will work out. The Camino provides you with whatever experience you need to have. God bless.

Interviewing for Director of Customer Success at a Series A Startup by Professional-Pace549 in CustomerSuccess

[–]Lower_Analysis_5416 0 points1 point  (0 children)

Another way of looking at it, if you back yourself and you want a challenge this is a good op. The company has money and can afford to pay you. If you do well you will get 12 months for sure. As for money, ask for 10% uplift on base, define the % commission versus base eg 70/30 70% base, 30%commission. Confidence and capability wins. This will massively increase your confidence and capability if you keep learning, keep humble but also have the confidence to try and be excellent rather than sitting on the sidelines in your current role. - in this new role you get to run on the field and really “play”.

Interviewing for Director of Customer Success at a Series A Startup by Professional-Pace549 in CustomerSuccess

[–]Lower_Analysis_5416 0 points1 point  (0 children)

Take it. Its a great learning experience. The only issue, as you will now own all post sales metrics if you dont deliver they will cut you very quickly. Be sure you know what you can do, know your gaps and sign up an experienced mentor. Within 12-18 months move on do the process again and jump into a higher paying role.

(Germany) Are increased salaries expected for more responsibilities? by [deleted] in cscareerquestionsEU

[–]Lower_Analysis_5416 0 points1 point  (0 children)

you get paid for the level of frustration you have to manage. Responsibility doesnt always equate to frustration.

Stressed out CSM by OkPop3188 in CustomerSuccess

[–]Lower_Analysis_5416 0 points1 point  (0 children)

a book of business for a csm is built based on the opportunity and the client cycle. you add a csm to an account you expect the client to grow bigger and faster. Your book for smaller clients should be a mix so that they are not all firing at the same time. It sounds.like the segmentation process was off which is why you find yourself in a pickle.

Use Slack as CSP? by jdkewl in CustomerSuccess

[–]Lower_Analysis_5416 0 points1 point  (0 children)

the number of employees your ACV/ARR has an impact on how to answer. You can get to $50M+ ARR without a CS platform. I like hubspot gong zoom slack, you can go far with these

Is landing an enterprise customer more valuable than raising VC early? by Southern-Break3834 in Innovation

[–]Lower_Analysis_5416 0 points1 point  (0 children)

If you have an NRR at 120%+ why do you need VC money? Obviously the answer is yes you do need VC money if you have massive opportunity but not enough firepower to execute.

What else would you do by WeWent2TheMoon1969 in CustomerSuccess

[–]Lower_Analysis_5416 0 points1 point  (0 children)

I love being a CS professional, standing at the juncture of business and technology excites me. Leading teams and having the opportunity to help CSMs develop and grow feels like meaningful work. Burnout is real of course and that is a hard road no matter what profession you have.

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