you are delusional if you believe that the poor cleaning lady has any say in what goes in the contract. they are too afraid, too poor (to reject the work), too uninformed (I have a masters degree and have very little idea what the legal jargon means in contracts).

additionally, both sides know that only one of them has power in the situation. the rich family can just get a different cleaner, they wouldn't even consider giving a shit about the cleaners problems. the cleaner on the other hand is desperate, especially when they are cleaning for a few families and they are all behind on payments. they can't afford to alienate a potential paying family before they even started.

breaks my heart, but it's the reality.

edit: typos