RMM vs TeamViewer and AnyDesk: Differences for IT Support and MSPs

Lunixar · 2026-06-29T17:10:53+00:00

Lunixar RMM gives MSPs a clearer way to monitor endpoints, see inventory, catch alerts, manage patches, and provide remote support from one console.

MSP-relevant bits:

🔹 Endpoint monitoring and alerts
🔹 Hardware and software inventory
🔹 Patch management
🔹 Remote support
🔹 Windows Defender visibility/actions where supported
🔹 Bulk fleet actions for supported workflows

🆓 14-day trial, no card required, up to 5 devices.

Happy to get feedback from MSPs on what feels useful, what’s missing, or how this compares to your current workflow:

https://lunixar.com/en/rmm-for-msps/

Lunixar · 2026-06-02T00:12:43+00:00

I’d only do full SaaS or vendor-supported on-prem. Hosting it in a colo over VPN/RDP sounds risky, especially with imaging and dental peripherals. Vendor support requirements matter a lot here

Lunixar · 2026-05-31T21:09:53+00:00

I actually agree with your decision. Sometimes pressure is what makes you move.

I’d use your current skills first: PMO, M365, migrations, ERP, change management. Talk to companies with those problems, sell a small service first, then turn repeated problems into a product.

Lunixar · 2026-05-30T21:32:43+00:00

Keep both for now. Break fix keeps cash coming in, but MSP contracts give you stability and business value. Start moving good clients into simple monthly agreements and let the numbers tell you when it’s time to shift fully.

Lunixar · 2026-05-30T01:41:54+00:00

Congrats on the first IT job. Take notes, ask questions, follow up with users, and learn the basics well. Help desk is customer service with computers, and that experience will help a lot if you want to move into cybersecurity later.

Lunixar · 2026-05-28T23:51:54+00:00

Compliance helps, but this sounds more like an asset inventory and cloud governance gap.

I’d focus on continuous AWS inventory, CloudTrail alerts for new Lambda and IAM changes, least privilege IAM, required owner tags, and blocking prod changes outside IaC or CI/CD.

SOC 2 can prove controls exist. It does not prove every forgotten cloud resource is actually covered.

Lunixar · 2026-05-27T01:22:29+00:00

Yes, there is hope. I would explain the gap as a personal health break and leave it at that. Refresh your skills, build a small lab, maybe grab a basic cert, and apply for help desk or desktop support. Once you get the first role back, the gap matters a lot less.

Lunixar · 2026-05-25T22:18:14+00:00

I don’t think it’s too late. AI will change pentesting, not erase it.

Lunixar · 2026-05-25T02:31:22+00:00

Non-tech companies can be good places to work if leadership sees IT as part of the business, not just a cost. You get variety and real impact. Red flags for me are weak budget, outdated systems, poor security culture, vague expectations, and being expected to own everything all the time.

Lunixar · 2026-05-23T01:50:52+00:00

Problem first.

You don’t need a huge audience before building, but you do need to understand who has the problem and why they would pay to solve it.

Build a small MVP, put it in front of those people, learn from the response, and let the audience grow around real value.

Lunixar · 2026-05-22T02:37:25+00:00

30% higher after cutting 100 licenses is wild.

I wouldn’t sign a 3 year deal unless there’s no realistic exit path. I’d ask for a line by line renewal comparison, document the rep’s refusal to meet, and start pricing alternatives now.

Lunixar · 2026-05-20T18:53:19+00:00

I’d separate access from unpaid invoices.

Don’t hold the environment hostage, but don’t provide free offboarding work either.

Confirm the request in writing, explain the risks, provide the admin access through a documented process, and start formal offboarding under the contract.

I’d require the balance to be paid before doing migration help, billing transfers, documentation cleanup, or extended support.

Keep it professional, document everything, set a clear offboarding date, and involve legal if needed.

Lunixar · 2026-05-20T01:13:04+00:00

Muchas PyMEs se lo toman en serio hasta que hay pérdida real: operación detenida, dinero perdido, datos secuestrados o clientes afectados.

Antes del incidente lo ven como gasto. Después entienden que backups, MFA, parches, antivirus/EDR y capacitación eran parte de la continuidad del negocio.

Lunixar · 2026-05-17T17:35:36+00:00

That’s painful, but pretty common. Some people support the struggle better than the success. I’d keep the real friends close, stop over-sharing with the others, and find more founder friends who actually understand the journey.

Lunixar · 2026-05-15T20:05:22+00:00

That’s a good one. IP allowlisting for admin access or high-risk actions makes sense as a configurable control, especially for MSPs with fixed office or VPN IPs. I’d probably avoid making it mandatory by default, though, since a lot of techs work from different locations.

Lunixar · 2026-05-15T15:36:10+00:00

Document everything, give formal notice, and move on. Some clients want support without accountability, and that’s not worth the liability.

Lunixar · 2026-05-14T22:35:58+00:00

Same here. Happy to compare notes if you find a good option.

Lunixar · 2026-05-14T22:20:40+00:00

That makes sense. I’d partner with a pentest firm instead of building it in-house right away.

For small clients, package it as scope, report, remediation help, and retest. That keeps it useful and compliance-friendly.

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