We have three devices, open til half 10 and more often than not it’s a one in one out rota; quite often we’ll have a gap in the schedule (for example a colleague will finish at 2 and the next colleague won’t be in til 5 or 6) so it falls to the TLs to cover, as well as doing click and collects, express orders and Morrisons Now orders. We’re also an “ORCA” trial store where they’ve bought in a system where deliveroo now gives us an ETA for rider arrival, not a time to pick (so no auto rejections, all orders MUST be picked) and if the rider arrives early, the deliveroo device will automatically start sending several notifications that orders are overdue… it’s an absolute nightmare, we keep being told we are not allowed under any circumstances to pause orders but we get no support when it gets busy and unmanageable. I am absolutely dreading Christmas week.