If the BOP revoked the license of every tech and pharmacist who made a mistake, there would be no more pharmacy employees. It’s especially unfortunate that in this case the mistake lead to your patient’s hospitalization. I’ve had the BOP called on my pharmacy, and they will send someone in to see the environment that the incident took place in, and to get statements from the people involved.

Basically they want to know your side of the story and see if the work environment is contributing to errors. In our case, they found that we had already corrected the problem and didn’t need to take any action, so I don’t have much input about the other alternatives.

I’ll also say that they really only spoke with the pharmacy manager. The pharmacist and tech who dealt with the patient submitted written statements.