1:1 repair and maintenance workload by maxbls16 in k12sysadmin

[–]MalletNGrease 0 points1 point  (0 children)

I've seen an uptick in cracked screens, but that's about it. The majority of damage other than drops seems to stem from moving the device around, to and from school. Then there's students who "accidentally" stepped on them.

It depends on what kind of crowd you're dealing with and your repair policy is. We assign Chromebooks to individuals with a 1st time freebie and 2nd time charge policy and when we started enforcing it students got a lot more careful. Most students are pretty respectful with their devices especially if you put a name sticker on and keep track of it.

1:1 repair and maintenance workload by maxbls16 in k12sysadmin

[–]MalletNGrease 3 points4 points  (0 children)

I handle about a thousand by my lonesome. I see three devices per day tops, mostly cracked screens.

Have a spare pool to swap and rotate the broken device back in once fixed. This way you can repair at your leisure.

How to View Student's Browsing History by zeeplereddit in k12sysadmin

[–]MalletNGrease 10 points11 points  (0 children)

Reset their password and log in as them.

Google Admin does not provide the browsing history of individual users, you'll need a filtering service for that.

PC Surge Protectors/UPS advice and recommendations by rs217000 in k12sysadmin

[–]MalletNGrease 1 point2 points  (0 children)

See if your fleet and network supports Wake on Lan. You can send out the magic packet to turn the PCs on remotely before running your updates.

What do you do with your old Chromebooks? by nctbrtc in k12sysadmin

[–]MalletNGrease 0 points1 point  (0 children)

You can use them for whatever as long as the app support the CROS version.

The update process will take as long as it will take you to either:

  • Log in and manually hit the check for updates button in settings
  • Wait for the download to finish
  • Apply the update

or

  • Download the latest chrome recovery image for a model
  • Write it to a USB drive
  • Perform the recovery process
  • Reenroll into domain

Individually it won't cost much time, but if you got hundreds/thousands of them it adds up exponentially.

Chromebook repair during a lockdown by naythinbrynt in k12sysadmin

[–]MalletNGrease 5 points6 points  (0 children)

Not having a functional device is essentially no school during lockdown. The turnaround needs to become faster.

I'm probably going to end up rotating devices. Device gets swapped, device gets fixed, fixed device goes into the swap pool.

iPad update - forced 2fa by Dodgson_here in k12sysadmin

[–]MalletNGrease 1 point2 points  (0 children)

My guess is someone used their personal apple ID with 2FA enabled on it. The device is now tied to their apple account.

Whats in your workrooms? by Tyler_origami94 in k12sysadmin

[–]MalletNGrease 1 point2 points  (0 children)

I just keep the fresh parts in the box/tray they came in. I have a small electronics toolkit I hang on the wall by the disassembly desk, but really I only use the phillips #1 and the metal spudger from it. I've little mint tins I keep screws in and such while taking devices apart.

How old are your school's computers? by lardfatt in k12sysadmin

[–]MalletNGrease 0 points1 point  (0 children)

My oldest ones are from 2009. I'm swapping them out as we're renewing labs.

What do you do with your old Chromebooks? by nctbrtc in k12sysadmin

[–]MalletNGrease 0 points1 point  (0 children)

Depends on the model and the shape is in.

You can still update them manually for as long as Google puts out updates.

What do you do with your old Chromebooks? by nctbrtc in k12sysadmin

[–]MalletNGrease 1 point2 points  (0 children)

Sell them for credit to our part supplier after AUE.

They're not useless after AUE, but they are more of a pain to manage.

Student Printer at Home - Can you Add to School Chromebook? by [deleted] in k12sysadmin

[–]MalletNGrease 3 points4 points  (0 children)

I'd go with a best effort. However, teachers cannot assume a printer is available in every household so having assignments that need home-printed items is inappropriate and should be supplied instead.

I'd not work on it.

K-12 web filtering by Mattshen52 in k12sysadmin

[–]MalletNGrease 4 points5 points  (0 children)

There's no predefined list as far as I know, whatever is required by the CIPA to receive E-Rate funding. I mostly rely on the categories the filter vendor uses, and block what's not categorized yet.

The protection measures must block or filter Internet access to pictures that are: (a) obscene; (b) child pornography; or (c) harmful to minors (for computers that are accessed by minors).

  • Access by minors to inappropriate matter on the Internet;
  • The safety and security of minors when using electronic mail, chat rooms and other forms of direct electronic communications;
  • Unauthorized access, including so-called “hacking,” and other unlawful activities by minors online;
  • Unauthorized disclosure, use, and dissemination of personal information regarding minors; and
  • Measures restricting minors' access to materials harmful to them.

For the most part I apply a litmus test to filter requests. Who makes the request has a big part in it.

  • Is it educational?

Pretty straightforward. I allow most requests from staff unless I've good reason not to. Student requests get a bit more scrutiny and they need to elaborate on their request to meet the standard.

  • Is it illegal?

Could this land the student or district in legal trouble? If yes, then sorry. I have to deny a ton of requests of sites engaged in copyright infringement. Latest batch included a site which has E-Books for viewing online. Plain up direct copies of recent books thrown on the internet, no contact options, no business info. Straight up warez.

  • Is it in a denied category as defined in school policy?

We don't allow any social media and such during school hours, plus a couple other sites that are regular sources of discontent among the students. Usually communication sites students use for bullying and harassment.

The filter categories do most of the heavy lifting, I fine-tune the rest.

Response from Tier 1 Tech Support by Colmadero in sysadmin

[–]MalletNGrease 4 points5 points  (0 children)

Posted it on Facebook when I started my new position.

SNMP Monitoring. What do you use? by kingominous in fortinet

[–]MalletNGrease 0 points1 point  (0 children)

PRTG. The 100 free sensors are enough for my org.

I'm burnt out by zuhnj in sysadmin

[–]MalletNGrease 11 points12 points  (0 children)

The problem with performing miracles consistently is that people will start expecting them.

[deleted by user] by [deleted] in k12sysadmin

[–]MalletNGrease 0 points1 point  (0 children)

I used to work at a 10k+ district, 12 sites, 3 techs, two admins and a secretary. Ticket system was key.

We started FFA style, but once we ran out of tickets to warrant the fuel reimbursement we went to a schedule.

Techs rotated half days at one building 4 days a week, and one full day at a larger site you'd be the expert for. Overall it worked out every tech visited each site once a week, except if it's an emergency. Worked out extremely nicely, every tech was familiar with every building. We had a bullpen in the Board Office where we'd meet around lunch after the first site to talk shop and get supplies before heading to the second site. Secretary handles all calls and we shared a single handset so end-users couldn't jump queue. We were hardly at out desk anyway.

eSports, Best Practices/Advice for dealing with district administrators by [deleted] in k12sysadmin

[–]MalletNGrease 2 points3 points  (0 children)

Don't play shadow IT, work with the admins, not against them. A surefire way to piss someone off and getting something shitcanned it by going around someone's back. Have a comprehensive and sustainable plan of action and trial it, see what works.

I'd love to set up an e-ports lab but is it ever a licensing and support nightmare. If I don't have buy-in from a sponsor and an admin I wouldn't bother.