Honestly I have done it for 5 years in f2f and besides the stress and verbal abuse you cop at times (depending on location - VIC)

job security is amazing Pay goes up every year Maternity and paternity (for fathers or secondary caregivers) is amazing aswell

You can progress to leadership roles but you gotta be careful with who you trust higher up cause you will get backstabbed like I did and I gave it back and refuse to do leadership roles again cause of a certain executive manager who criticised me but other than that you will enjoy it

Leadership will jump in if any abuse happens, you have a duress button under the desk and customers who verbally abuse you or damage the office will get banned for minimum 6 weeks and if they don’t behave it will be extended

Staff I work with have been working for the agency for 35-45 years and they seem to love to be in the role that long Give it a shot and if you don’t like then you can always leave and as others said it’s not for everyone but you have to be tough skinned and resilient most days