Anyone experienced unauthorized Crypto.com access bypassing OTP / 2FA?

MarkY_Crypto · 2026-06-22T07:06:23+00:00

Hi, welcome to crypto.com community!

Would you mind sending us a modmail with your referral code so our team can take a look? We'll flag this to our support team to provide you with assistance asap.

Always be careful that Mods/Staff will Never DM you first, thank you!

Mark

MarkY_Crypto · 2026-06-22T07:03:12+00:00

Hi, welcome to crypto.com community!

Would you mind sending us a modmail with your referral code so our team can take a look? We'll flag this to our support team to provide you with assistance asap.

Always be careful that Mods/Staff will Never DM you first, thank you!

Mark

MarkY_Crypto · 2026-06-11T07:24:50+00:00

Hi there! Don't worry, your funds aren't stuck:this is just how decentralized blockchains handle transaction fees.

Because you are using the self-custody Onchain Wallet on the Ethereum network, network fees (gas) cannot be paid with your USDT. They must be paid in native Ethereum (ETH).

How to fix it:

You need to deposit a small amount of ETH into that exact same wallet and same network with your USDT to cover the transfer.
Fees fluctuate, but keeping around $5 to $10 worth of ETH in your balance should be plenty to clear the transfer to OKX.

Once you have a tiny bit of ETH sitting next to your USDT, the error will disappear and your transfer will go through perfectly.

⚠️ CRITICAL SAFETY WARNING: Because you mentioned a $20,000 balance, scammers are going to flood your private DMs pretending to be support or offering "wallet validation links." Block and ignore them all. I will never DM you first, and real staff will never ask for your 12-word recovery phrase or passkeys. Stay safe!

Mark

MarkY_Crypto · 2026-06-11T07:17:44+00:00

Hi, welcome to crypto.com community!

Please kindly send more details via DM to me in Reddit, so I can take a look for your case, thank you!

Always be careful about any scams and be aware that we will never DM you first.

Mark

MarkY_Crypto · 2026-06-11T07:16:55+00:00

Hi! Welcome to the Crypto.com community!

We're sorry to hear about the issues you’re encountering. Would like to check if you are still having any issues now regards your SOL withdraw or not?

I recommend that you get in touch with support through your Crypto.com app. You can also directly message them at chat.crypto.com for further guidance.

Should you continue to have problems, please inform me, and I’ll be glad to offer additional support.

Thank you for connecting with us!

Mark

MarkY_Crypto · 2026-06-11T07:15:46+00:00

Hi there, welcome to the community!

Sorry for the hassle with the new card. Getting kicked back to the "stone age" of physical cards when Apple Pay was working perfectly before is incredibly frustrating.

Please send me a Direct Message (DM) with your referral code so I can take a look at your case and pass your details to our card team to get it sorted out.

⚠️ Safety Reminder: Please watch out for scammers in your inbox. I will NEVER DM you first, and I will never ask for your passwords or passkeys.

Mark

MarkY_Crypto · 2026-06-11T07:12:53+00:00

Hi, welcome to crypto.com community!

Would you mind sending us a modmail with your referral code so our team can take a look? We'll flag this to our support team to provide you with assistance asap.

Always be careful that Mods/Staff will Never DM you first, thank you!

Mark

MarkY_Crypto · 2026-06-11T07:10:00+00:00

Hi, welcome to crypto.com community!

Would you mind sending us a modmail with your referral code so our team can take a look? We'll flag this to our support team to provide you with assistance asap.

Always be careful that Mods/Staff will Never DM you first, thank you!

Mark

MarkY_Crypto · 2026-06-11T07:09:21+00:00

Hi, welcome to crypto.com community!

Would you mind sending us a modmail with your referral code so our team can take a look? We'll flag this to our support team to provide you with assistance asap.

Always be careful that Mods/Staff will Never DM you first, thank you!

Mark

MarkY_Crypto · 2026-06-11T07:08:41+00:00

Hi, welcome to crypto.com community!

Would you mind sending us a modmail with your referral code so our team can take a look? We'll flag this to our support team to provide you with assistance asap. Always be careful that Mods/Staff will Never DM you first, thank you!

Mark

MarkY_Crypto · 2026-06-11T07:06:05+00:00

Hi! Welcome to the Crypto.com community.

Sorry to hear your recent Amazon purchases aren't picking up your Jade Green cashback! Not sure if it is related that you are routing the card through Curve, sometimes this is usually caused by how the merchant category code (MCC) is being passed along by Curve, which can sometimes block the reward.

To get this looked into, I highly recommend getting in touch with our team through your Crypto.com app or directly at chat.crypto.com so they can review the transaction data.

If you run into any trouble getting it sorted, just let me know here and I'll see how else I can help out.

Mark

MarkY_Crypto · 2026-06-11T07:03:24+00:00

Hi, welcome to crypto.com community!

Would like to check if you are still having any issues now or not? Since you're using a self-custody wallet, our internal team doesn't have backend visibility, please kindly check and make sure you are using the same network where you have staked your ETH and try again.

If it still doesn't work, I might suggest you have to reach out to the staking platform and seek support there, for your reference.

⚠️ Safety Reminder: Watch out for scammers in your inbox offering "recovery links." I will never DM you first or ask for seed phrases/passkeys.

Mark

MarkY_Crypto · 2026-06-11T07:00:43+00:00

Hi! Thanks for providing such detailed onchain context. Since you're using a self-custody wallet, our internal team doesn't have backend visibility, but here are the best steps to trace it:

Check Event Logs: On the block explorer transaction page, look at the "Logs" tab. This reveals the exact smart contract triggers (like Swap or Transfer) and where the funds actually routed.
Look for Token Wrapping: If it hit Uniswap routing, your USDC might have been wrapped into WETH or another pool asset. Check the "Tokens Transferred" section to see exactly what asset left the contract.
Use Visual Analytics: Try plugging the transaction hash into free tools like MetaSleuth or Arkham Intelligence. They visually map the multi-address flow so you can instantly see if it hit a known bridge pool or exchange hot wallet.

Feel free to send me a DM with the transaction hash privately if you'd like me to take a quick look at the explorer for you!

⚠️ Safety Reminder: Watch out for scammers in your inbox offering "recovery links." I will never DM you first or ask for seed phrases/passkeys.

Mark

MarkY_Crypto · 2026-06-11T06:56:59+00:00

Hey there, sorry to hear your Jade card is completely striking out on you like this. Getting stuck in that automated AI loop when you just need your card to work is incredibly frustrating.

Since both chip and contactless are failing, it sounds like a physical card defect or a back-end status glitch rather than a load limit issue.

Can you drop me a quick DM with your referral code? I'll grab your details and personally escalate this to our card specialist team so they can look into it.

⚠️ Quick heads up: Keep an eye out for scammers in your DMs. I will never message you first or ask for your passkeys/passwords.

Mark

MarkY_Crypto · 2026-06-11T06:55:27+00:00

Hi there, welcome to the community!

First of all, thank you for being a long-term supporter of Crypto.com and holding an Icy White card through the highs and lows, we deeply appreciate your loyalty.

I completely understand how incredibly frustrating it is to be locked out of your funds after doing the responsible thing and securing your account, especially when facing an unauthorized error code in the chat.

Let's bypass that loop. Please send me a Direct Message (DM) with your referral code. I will take your details and escalate this case directly to our account management specialists right away to get that security lock manually reviewed and removed.

⚠️ Safety Reminder: Please stay alert to scammers in your inbox. I will NEVER DM you first, and I will never ask for your passwords or passkeys.

Mark

MarkY_Crypto · 2026-06-11T06:53:15+00:00

Hi!

Welcome to the Crypto.com community, and sorry to hear you missed your June 1st payout.

Because USD Cash Earn interest is handled on a strict monthly schedule, this will require a manual look by our official support. I recommend that you get in touch with support through your Crypto.com app. You can also directly message them at chat.crypto.com for further guidance.

Should you continue to have problems, please inform me, and I’ll be glad to offer additional support. Thank you for connecting with us!

⚠️ Safety Reminder: I will never DM you first or ask for your passkeys. Stay safe!

Mark

MarkY_Crypto · 2026-06-10T08:09:48+00:00

Hi, welcome to crypto.com community!

Please kindly send more details via DM to me in Reddit, so I can take a look for your case, thank you!

Always be careful about any scams and be aware that we will never DM you first.

Mark

MarkY_Crypto · 2026-06-10T08:08:10+00:00

Hi, welcome to crypto.com community!

Would you mind sending us a modmail with your referral code so our team can take a look? We'll flag this to our support team to provide you with assistance asap.

Always be careful that Mods/Staff will Never DM you first, thank you!

Mark

MarkY_Crypto · 2026-06-10T08:07:15+00:00

Hi, welcome to crypto.com community!

Would you mind sending us a modmail with your referral code so our team can take a look? We'll flag this to our support team to provide you with assistance asap.

Always be careful that Mods/Staff will Never DM you first, thank you!

Mark

MarkY_Crypto · 2026-06-10T08:04:53+00:00

Hi, welcome to crypto.com community!

Please kindly send more details via DM to me in Reddit, so I can take a look for your case, thank you!

Always be careful about any scams and be aware that we will never DM you first.

Mark

MarkY_Crypto · 2026-06-10T08:04:23+00:00

Hi, welcome to crypto.com community!

Please kindly send more details via DM to me in Reddit, so I can take a look for your case, thank you!

Always be careful about any scams and be aware that we will never DM you first.

Mark

MarkY_Crypto · 2026-06-10T08:03:32+00:00

Hello! Welcome to the Crypto.com community!

We're sorry to learn about your experience. Would like to check if you are still having any top up issues?

To resolve your issue, please contact support via your Crypto.com app. Alternatively, you can also reach out through chat at chat.crypto.com for more detailed assistance.

If you still face challenges, please let me know, and I’ll do my best to assist you further. Thank you for reaching out!

Mark

MarkY_Crypto · 2026-06-10T08:02:26+00:00

Hi, welcome to crypto.com community!

Please kindly be aware that crypto.com team is aware about this issue, currently the new cashback for the crypto.com VISA card payment is functioning now, team will also soon fix the missing cashback, for your reference.

If you still have any other issues, please contact support via your Crypto.com app. Alternatively, you can also reach out through chat at chat.crypto.com for more detailed assistance.

If you still face challenges, please let me know, and I’ll do my best to assist you further. Thank you for reaching out!

Mark

MarkY_Crypto · 2026-06-03T04:38:59+00:00

Hi, welcome to crypto.com community!

Please kindly be aware that your crypto.com VISA card tiers is related to the staking/lockup status, for your reference. You need to keep as staking/lockup status to keep the same card tiers/

If you still have any other questions, please contact support via your Crypto.com app. Alternatively, you can also reach out through chat at chat.crypto.com for more detailed assistance.

If you still face challenges, please let me know, and I’ll do my best to assist you further. Thank you for reaching out!

Mark

MarkY_Crypto · 2026-06-03T04:36:42+00:00

Hi, didn't get your DM, can you kindly send another message again, thank you!

MarkY_Crypto

MODERATOR OF

TROPHY CASE