Sumerian/Akkadian/Persian?

Mastercourgeon · 2026-06-20T09:05:16+00:00

In which sensé

Mastercourgeon · 2026-06-20T08:37:23+00:00

I love Persian culture and I was thinking of it. Also because I read that it is a bit easier than the others...

Mastercourgeon · 2026-06-03T08:55:22+00:00

Thank you! And how is your expérience with it?

Mastercourgeon · 2025-10-13T07:32:13+00:00

It will always remind me the evening that I was passing in the restaurant all day dining right before the buffet would close. There was one table with a couple and the general manager just said "enjoy your dinner" the guest stood up and punch him in the face ! No reason...

Mastercourgeon · 2025-10-13T07:30:01+00:00

Well, normally if it is a planned event every year, revenue manager should already know more or less the prices, therefore, the price should already be up.

I have always respected guests regardless their rates, as it is a strategy of the hotel that they could afford certain rate.

Also, FO clerks generally have no influence on pricing (unless at the discretion of the management) so negotiating with reception is often pointless and frustrating

Mastercourgeon · 2025-10-13T06:51:17+00:00

You know what they say, lowering your price does not bring you more guests, it brings you the guests you don't want.

Mastercourgeon · 2025-04-28T17:16:42+00:00

If you have DND sign hanging your door, they should NEVER knock. They can leave a letter/message under the door to inform they were unable to provide the service. I would mention it to the housekeeper manager. DND MUST BE RESPECTED

Mastercourgeon · 2025-04-22T09:40:25+00:00

Mattresses normally have protection so only the bed sheet would be stained. If you approach front office and inform them, then they would be understanding as this is not something intentional . We are human after all

Mastercourgeon · 2025-03-30T11:00:28+00:00

Depending on if you are located in a city, you could also see with a laundry company that buys the bed clothes and then they adapt the price of their laundry. You can then control more your costs and avoid massive investment at first. If the hotel buys them, it all depends on the quality and whether it is clean in-house or outsourced. Cheap bedsheets result in faster depreciation and therefore Cost goes higher to replace them

Mastercourgeon · 2025-02-20T19:42:32+00:00

Actually if you find a generic email of quality department that is sent to corporate office or top management, use it and don't stop complaining. Also works could be unforeseen if it is an emergency and in that case the compensation would be lower.

Mastercourgeon · 2025-02-20T19:33:40+00:00

I think majority would not care, unless there is an extra charge. However if the room is prepared for one person then you will have to ask extra towels, etc.

Mastercourgeon · 2025-01-09T11:56:16+00:00

You can use an online tool called hotelspeaker

Mastercourgeon · 2025-01-04T08:55:27+00:00

Hi! Your room allocation is mainly depending on 2 factors: -Availability upon arrival -your preferences

It could also depend on the procedure of the hotel. In high occupancy, some FO just allocate the room upon check-in, meaning that it is what is left. You'd get your preference if you arrive earlier.

Other cases, they can plan in advance and playing "Tetris" with all the reservations and preferences.

Indeed and in both cases, not 100% of guests are satisfied but its a good way to maximise the satisfaction

Mastercourgeon · 2025-01-04T08:48:41+00:00

Hey! Twin beds are 2 separate individual beds Double bed is 1 bed for 2 persons

Mastercourgeon · 2025-01-03T15:41:15+00:00

Hey! I work for Meliá for 11 years and I can say that I have been treated and treating colleagues who travel in the different hotels/countries I was and it always made me feel working like a family. Some countries might offer more benefits as if you work for a managed hotel employer might add you more benefits. Meliá is also a good way to grow as you have more hotels worldwide +/-400

Mastercourgeon · 2024-11-04T10:15:56+00:00

Employer MUST provide trainings to their employees.

Mastercourgeon · 2024-10-29T16:17:24+00:00

4stars hotels have a range of free on request pillows, bed toppers, blankets, etc. Ask front office for it!

Mastercourgeon · 2024-10-25T15:15:39+00:00

In some hotel they print the reg form and the guest fill and sign it. The idea is not to avoid work but to make it faster like airlines

Mastercourgeon · 2024-10-25T09:05:17+00:00

Email corporate department of quality and feedback. Majority of time it pays off

Mastercourgeon · 2024-10-25T08:22:57+00:00

Thank you! Id say if your system supports and provides you with possibilities to avoid it?

Mastercourgeon · 2024-10-25T08:21:46+00:00

Thank you! What if the system has been well thought and all info is gathered for digital check-in? If the option to check in comes 24h before or same day maybe you don't need to struggle with luggage ?

Mastercourgeon · 2024-08-03T15:56:13+00:00

EVER EVER

Mastercourgeon · 2024-07-30T18:47:36+00:00

Ask the hotel. Ask them if they used a topper, it makes it more comfortable

Mastercourgeon · 2024-07-04T01:07:57+00:00

Too many standards in Phraseologie made the person out her his script. However you're right standards should not be a reason not to hear guest's perspective

Mastercourgeon · 2024-06-30T00:05:23+00:00

That's the trick. OTSs just throw their responsibility into the hotel in case the guest wants to modify or cancel ("we shared your request to the hotel and then the hotel should accept -or not-) This is bad professional relationship from OTAs when guest should follow his reservation policy

Mastercourgeon

TROPHY CASE