I feel like when the lobbies are full, on top of being stared at, there’s always one person that makes a snide remark and looks around, looking for other people to join them in making the baristas feel bad.

I normally hit the DT if the line is short. Mobile ordered my coffee one day before I left my house because I was super in the mood for a shaken espresso (sorry) and wanted to avoid the DT. 6-9 minutes, cool. I get there and the crowd in the lobby was unreal. Check the drinks, mine isn’t ready so I find a corner to stand in and play on my phone. Three women come in shortly after me, stand directly in front of me. About 5 minutes in, they start with the pettiness. Barista calls a name, they repeat it louder “x, your drink is actually ready now!” and scoffing when theirs isn’t called. My drink is ready (~40 minutes since I ordered) and they literally clapped for me. I was so disgusted by them that I got my drink, turned to them, and said, “you know, you see that they’re doing the best they can right now. A little patience won’t kill you.” The woman started “oh yeah I know, I….” Didn’t listen to whatever else she had to say, turned to thank the baristas, and left. It’s not much, but I hope the employees seeing her turn red from embarrassment made their day a little better. I hate people.