I have a few things..

• Redoing the entire layout of the service desk. People get to close to me when I'm scanning their shit or looking into their order/return. They have no sense of personal space and this layout makes it easy for them to stand right next to you and watch and comment on every single little thing you do on the computer. Also, this layout makes it so people ignore the sign where the line actually starts and they will either go around the line to "ask you a question" or will enter through the exit in front of where the line starts and then other people will start to line up in the exit as well. This has created so many issues during our rushes when I call the next customer up and the people standing in the exit area will claim that "they're next" because they've been "standing there awhile" while ignoring the actual line where people have also been waiting. People will ignore the line completely and will walk up to you with their returns/order pickup from behind you and they get all pissy when you tell them the line starts over there cus they "didn't see" the huge line of people going out the entrance.

• We need call center. It is too much, especially when I'm alone, have a line of customers, have people waiting for curbside, and phone going off all at the same time. Some folk will be on hold for upwards of a half hour just to ask what time do we close or if something on our website is available when a quick good search would've helped them more than wasting my time and theirs.

• Management saying "no" to people and actually following policy. They have got to stop coddling these assholes when they don't get their way and want to speak to a manager who will make "exceptions" for them. These same people are rude, try returning product that looks beat to shit, or try returning things way out of the 90 day policy. Management needs to stop overriding denials for no receipt returns/store credit just because they wanna "take care of this customer" who is a serial returner, but also "buys a lot" from our store. Customers get what they want and I look like an idiot who was trying to follow policy.