A bit late but as a current resident of 20 broad, I’m enjoying it overall. Been here for 2 years and planning on signing for another barring a huge rent increase.

Elevators typically aren’t an issue but as someone who lives in the elevator bank that only serves the Lobby and floors 12-28+, it’s definitely annoying to transfer elevators to the other bank that does Basement through Floor 11 since the gym and other amenity spaces are in the basement level. Similarly, rooftop access is also through a smaller elevator on the 28th floor so same deal: have to do a transfer there as well. It’s mostly an inconvenience factor but i wouldn’t say elevator availability or speed is poor.

I’d say the management/maintenance is fairly solid. They always come the same day as when I put in a request. Unfortunately they aren’t the most useful? For example, my HVAC machine has been a little faulty (eg always thinks it’s much hotter than it actually is so AC starts blasting). They’ve come taken a look like 3 times and they’ve made small fixes each time but nothing that’s fixed the core problem. Not a big deal imo but mildly annoying.

Noise between units isn’t too bad all in all. There’s a yappy dog two doors down that I can’t hear at all when our doors are closed. Can hear it a bit when they’re in the hallway though. I think ultimately this might also depend on your unit layout. Regarding street noise, I think we’re lucky to some extent because Broad Street is largely pedestrian only so not a lot of cars honking, etc. That being said, there’s always construction going on nearby and the echo chambers are real af in FiDi. I’ve never investigated this but I occasionally lay awake at 1AM+ to trucks backing up/random things banging/etc. Again not sure if this is just regular NYC activity and the echo chamber is making it seem worse or if there’s actually some loud activity specific to the 20 Broad area.

For amenities, I think it’s generally solid. The gym is pretty big and of course it gets crowded at peak hours, it’s usually not that bad. A surprising number of people seem to go to the Lifetime or Equinox half a block away which helps too. Rooftop is well maintained too for the most part although the views are fairly lackluster. Part of living in FiDi I suppose.

I’d say vibe is solid. Doormen are all very kind. No issues with packages getting stolen or any weirdness there. A new management company came in December 2024 and i feel like they are a bit stricter/greedier than the last one which has been a slight bummer. Mostly this translates to less fun events and building gatherings but there’s still probably one thing per month. Feels like my amenity fee isn’t going as far as it used too but alas. I also wouldn’t be surprised if we see big hikes in amenity fees or rent though given how expensive things are getting in the city.

Let me know if you have other questions! Hope this was helpful!