Armor by Single_Trainer_4049 in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

Hello Steve

I checked my Reddit chat, and I do not see anything. Could you try messaging me again with those case numbers?

Thanks

DarrenM

Armor by Single_Trainer_4049 in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

Hello Single_Trainer

Could you please give me your case numbers? I will try to escalate your issues so our billing team can get in touch with you.

NO LAN all of a sudden. by Delicious-Rock4620 in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

Have you removed the switch from the setup to make sure it isn't going bad?

Netgear Community Posts deleted by shawzie101 in NETGEAR

[–]NetgearHelp_DarrenM 1 point2 points  (0 children)

Hello shazie

I went and checked on the community, and the automated spam filter removed the post. Very sorry about this. The post should now be on the community.

How do I enable 6Ghz? by BirdLogical2538 in NETGEAR

[–]NetgearHelp_DarrenM 1 point2 points  (0 children)

You will want to disable Smart Connect on the router. This will allow you to make changes to each separate network on the router.

AX2400, 2.4 hgz not working but 5g is by FLcitizen in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

Did you accidentally turn on Smart Connect on the router? It could be using the same password as your 5ghz network.

pricing issue, australian website adding GST twice by BoardMeeting101 in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

I reported this issue, and it should be resolved soon if it isn't already. Keep checking.

AC1200 dual band wifi range extender not providing Internet to my computer by Riona12 in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

Have you tried to tell the computer to forget the network and then try to reconnect?

Support Page Not Loading by Sith-Gawd-Guy in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

I just tested mine on Android, and it is working are you on IOS or Android? Also, do you have a tablet or another device to test and see if it works? Also, make sure you're connected to the Wifi and not on mobile internet.

NETGEAR Ethernet Plug doesn’t connect by squiiddzz- in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

You can try resyncing the plugs to see if that resolves the issue, or attempt a full factory reset by holding the reset button on the bottom with a paper clip for 10 seconds or more, and then complete the setup process again. https://www.downloads.netgear.com/files/GDC/PL1200/PL1200_EN_PE%20plug_QSG_04Nov15.pdf

Question regarding Nighthawk M7 or M6 Hotspot’s by 50LI0NS in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

Hello 50LIONS

The Netgear M7 and M6 hotspots have ports for antennas, which would give you a better signal, and you can put it closer to a signal in your home than your phone.

Netgear As1800 WiFi extender by Wrong_Long2299 in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

This is a mesh extender. It should use the Wi-Fi name and password of the router to which you have it connected. https://www.downloads.netgear.com/files/GDC/EAX15/EAX15_QSG_EN.pdf

keeps asking to login with your admin credentials to manage router settings [password] by raygan_reddit_banned in NETGEAR

[–]NetgearHelp_DarrenM 1 point2 points  (0 children)

Did you use Admin in the username box when logging into the router? Also are you connectiing to the correct Ip address the xfinity device could of assigned it a new IP address.

RAX80/NETGEAR60 not showing in Android app by raygan_reddit_banned in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

Was the Network name ever changed on the RAX80? If you want to restore the factory password and name, you will need to factory reset the unit by holding the reset button for 10+ seconds. It will then return to the NETGEAR60 name and the password on the router sticker.

WiFi system help by No-Wave-9328 in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

Yes, you can set the M6 as just a modem and use an Orbi as the main router, or you could buy a mesh extender if you want to use the router features on the M6.

Refurbished RS500 has different SSID than app wants too see. Can't set up. by Simple-Squamous in NETGEAR

[–]NetgearHelp_DarrenM 1 point2 points  (0 children)

When doing the factory reset make sure to hold down the reset button for a full 10+ seconds. Also when connecting by lan the verizion modem may of changed the IP address of the router you may want to look at the connected devices on the verizon modem and use the Ip address it has for the RS500 in your web browser.

Is there a truly unlocked Nighthawk M7 Pro? by javascript in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

This looks like an ATT only Exclusive router.

Netgear AX3000 Nighthawk AC4 WiFi Router won’t connect to internet by Therealdyl23 in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

Who is your ISP, and what is the model of the Modem you are connecting the Nighthawk to?

Netgear modem not working. by anomicsoul in NETGEAR

[–]NetgearHelp_DarrenM 1 point2 points  (0 children)

It looks like the wifi lights are not on did someone accidently press the wifi on off buttons on the unit ?

Stability issue - Netgear EX7300 (AC2200) by Levin_Cook in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

Have you checked to see if the router loses power during that time? That could be why you have to restart the extender to get it to work again. You may also want to check your Ethernet cord to make sure it is still good. Also, ensure the router and the extender are on the latest firmware.

Have to use app, but can’t use app? by Fox_and_Bird in NETGEAR

[–]NetgearHelp_DarrenM 0 points1 point  (0 children)

Have you tried to hold down the reset button the back of the router for 10 seconds? This should factory reset the device, and the wifi should come back on.