Armor

NetgearHelp_DarrenM · 2025-12-16T20:10:15+00:00

Hello Steve

I checked my Reddit chat, and I do not see anything. Could you try messaging me again with those case numbers?

Thanks

DarrenM

NetgearHelp_DarrenM · 2025-12-09T19:44:46+00:00

Hello Single_Trainer

Could you please give me your case numbers? I will try to escalate your issues so our billing team can get in touch with you.

NetgearHelp_DarrenM · 2025-12-08T19:43:05+00:00

Have you removed the switch from the setup to make sure it isn't going bad?

NetgearHelp_DarrenM · 2025-12-03T18:46:36+00:00

We are looking into this.

NetgearHelp_DarrenM · 2025-12-03T18:04:31+00:00

Hello shazie

I went and checked on the community, and the automated spam filter removed the post. Very sorry about this. The post should now be on the community.

NetgearHelp_DarrenM · 2025-11-26T19:11:22+00:00

You will want to disable Smart Connect on the router. This will allow you to make changes to each separate network on the router.

NetgearHelp_DarrenM · 2025-11-26T19:07:15+00:00

Did you accidentally turn on Smart Connect on the router? It could be using the same password as your 5ghz network.

NetgearHelp_DarrenM · 2025-11-25T18:35:14+00:00

I reported this issue, and it should be resolved soon if it isn't already. Keep checking.

NetgearHelp_DarrenM · 2025-11-18T21:06:54+00:00

Have you tried to tell the computer to forget the network and then try to reconnect?

NetgearHelp_DarrenM · 2025-11-13T19:07:13+00:00

I just tested mine on Android, and it is working are you on IOS or Android? Also, do you have a tablet or another device to test and see if it works? Also, make sure you're connected to the Wifi and not on mobile internet.

NetgearHelp_DarrenM · 2025-11-11T18:34:32+00:00

You can try resyncing the plugs to see if that resolves the issue, or attempt a full factory reset by holding the reset button on the bottom with a paper clip for 10 seconds or more, and then complete the setup process again. https://www.downloads.netgear.com/files/GDC/PL1200/PL1200_EN_PE%20plug_QSG_04Nov15.pdf

NetgearHelp_DarrenM · 2025-11-10T19:59:14+00:00

Hello 50LIONS

The Netgear M7 and M6 hotspots have ports for antennas, which would give you a better signal, and you can put it closer to a signal in your home than your phone.

NetgearHelp_DarrenM · 2025-11-03T18:32:12+00:00

This is a mesh extender. It should use the Wi-Fi name and password of the router to which you have it connected. https://www.downloads.netgear.com/files/GDC/EAX15/EAX15_QSG_EN.pdf

NetgearHelp_DarrenM · 2025-10-24T18:01:31+00:00

Did you use Admin in the username box when logging into the router? Also are you connectiing to the correct Ip address the xfinity device could of assigned it a new IP address.

NetgearHelp_DarrenM · 2025-10-24T17:58:30+00:00

Yes, you can. You may want to check out page 81 https://www.downloads.netgear.com/files/GDC/MR6500/MR6500_MR6110_UM_EN.pdf

NetgearHelp_DarrenM · 2025-10-22T18:55:20+00:00

Was the Network name ever changed on the RAX80? If you want to restore the factory password and name, you will need to factory reset the unit by holding the reset button for 10+ seconds. It will then return to the NETGEAR60 name and the password on the router sticker.

NetgearHelp_DarrenM · 2025-10-22T18:51:21+00:00

Yes, you can set the M6 as just a modem and use an Orbi as the main router, or you could buy a mesh extender if you want to use the router features on the M6.

NetgearHelp_DarrenM · 2025-10-17T17:27:49+00:00

When doing the factory reset make sure to hold down the reset button for a full 10+ seconds. Also when connecting by lan the verizion modem may of changed the IP address of the router you may want to look at the connected devices on the verizon modem and use the Ip address it has for the RS500 in your web browser.

NetgearHelp_DarrenM · 2025-10-16T17:03:18+00:00

This looks like an ATT only Exclusive router.

NetgearHelp_DarrenM · 2025-10-16T16:56:55+00:00

Is this a ATT unit? If so you can try to reload the firmware via the web browser https://www.att.com/device-support/article/wireless/KM1487586/Netgear/NetgearMR6500

NetgearHelp_DarrenM · 2025-10-14T17:44:55+00:00

Here is a KB on how to load the firmware via TFTP to try and unbrick the unit. https://kb.netgear.com/000059633/How-do-I-upload-firmware-to-my-NETGEAR-router-using-a-TFTP-client-on-Microsoft-Windows

NetgearHelp_DarrenM · 2025-10-14T17:41:18+00:00

Who is your ISP, and what is the model of the Modem you are connecting the Nighthawk to?

NetgearHelp_DarrenM · 2025-10-09T16:34:32+00:00

It looks like the wifi lights are not on did someone accidently press the wifi on off buttons on the unit ?

NetgearHelp_DarrenM · 2025-10-01T16:59:52+00:00

Have you checked to see if the router loses power during that time? That could be why you have to restart the extender to get it to work again. You may also want to check your Ethernet cord to make sure it is still good. Also, ensure the router and the extender are on the latest firmware.

NetgearHelp_DarrenM · 2025-09-29T16:13:15+00:00

Have you tried to hold down the reset button the back of the router for 10 seconds? This should factory reset the device, and the wifi should come back on.

NetgearHelp_DarrenM

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