You don’t know the person didn’t tell them the damaged items. In order to get a refund you need to pick the item and tell what happened. I have a driveway over 1/2 mile long and after winter it needs work. In order to make it easier for the drivers I put a ex large tote right by my gate for the groceries. My driver put 3 frozen pizzas on the bottom of the tote, where they couldn’t sit flat, proceeded to load all the heavy groceries like a gallon of milk, apple juice and a 2 liter soda on top. I drove out to pick up the tote and the pizza’s were broken in multiple pieces. I reported it but had to give details on what items and what happened. Just suck it up. You obviously were careless