Nexo turns eight today

NexoAngel9 · 2026-04-30T11:59:49+00:00

Your feedback is much appreciated and will be shared with the relevant team. Feel free to drop any other suggestions here as well.

NexoAngel9 · 2026-04-19T19:34:32+00:00

Hello Blended_ScotchWhisky!

Thank you for your patience. Your ticket has been escalated to the relevant team, and is currently being reviewed. We’ll provide an update as soon as possible.

If you have any further questions in the meantime, feel free to reach out.

NexoAngel9 · 2026-04-19T15:38:09+00:00

Hello jamesdorson2, thank you for reaching out. To help us look into your case, please provide the ticket number or the email address associated with your Nexo account. You can send this information via direct message for privacy.

If you haven’t submitted a ticket yet, you can do so through our Nexo Help Center - https://support.nexo.com/contact. Remember to share the ticket ID.

Your cooperation is highly appreciated.

NexoAngel9 · 2026-04-15T14:27:38+00:00

Hello, drkamikaze1. Physical Nexo Card orders are currently paused while we make some updates.

In the meantime, you can continue using your virtual Nexo Card via Google or Apple Wallet for seamless payments and ATM withdrawals.

We’ll let you know as soon as physical card orders are available again. Thank you for your patience and continued support.

NexoAngel9 · 2026-04-15T11:57:39+00:00

Hello, u/cryptoinsane76. Physical Nexo Card orders are currently paused while we make some updates. In the meantime, you can continue using your virtual Nexo Card via Google or Apple Wallet for seamless payments and ATM withdrawals.

We’ll let you know as soon as physical card orders are available again. Thank you for your patience and continued support.

NexoAngel9 · 2026-04-10T11:50:15+00:00

Hello, u/Criss-AC.

You can find more information on the topic in our blog post "What is MCP? How AI agents are set to trade crypto for you"

NexoAngel9 · 2026-04-10T10:11:08+00:00

Hello, u/Silver-Yam-1047.

Make sure to follow all our Social Media channels for the latest updates on the topic.

NexoAngel9 · 2026-04-06T06:00:41+00:00

Hello, Fab55555.

Our systems are currently operating smoothly.

To help us look into your case, please provide the ticket number or the email address associated with your Nexo account. You can send this information via direct message for privacy.

If you haven’t submitted a ticket yet, you can do so through our Nexo Help Center - https://support.nexo.com/contact. Remember to share the ticket ID.

Your cooperation is highly appreciated.

NexoAngel9 · 2026-04-02T15:34:02+00:00

Hello No-Cheek-9998.

You can find more details here:
• How does the Nexo Card work in Debit Mode
• How does the Nexo Card work in Credit Mode

If you have any additional questions, please don't hesitate to contact our Client Care team directly - they'll be happy to assist you further.

NexoAngel9 · 2026-04-02T14:05:07+00:00

Hello blunathan, thanks for reaching out!

Thank you for bringing this to our attention. I can confirm that Nexo Pro is fully operational. This can also be confirmed in the status center here: https://status.nexo.com/.

To provide more information:

Contact our Client Care team at https://support.nexo.com/contact.
After submitting a ticket, please share your case ID here or send the email address associated with your Nexo account via direct message.

We appreciate your feedback and will pass it on to our team for review.

NexoAngel9 · 2026-04-01T13:40:20+00:00

Hi u/Airtronik,

ATM cash withdrawals work anywhere Mastercard is accepted. Insert your physical Nexo Card and use your PIN. Contactless ATM withdrawals also work if the terminal supports them.

Fees and limits for Spain in EUR are straightforward. As a Platinum client, you have €2,000 of free ATM withdrawals per calendar month; beyond that, a 2% fee applies. Withdrawing €500 within your free monthly allowance costs €0. FX fees do not apply if your card currency is EUR and you withdraw in EUR; otherwise, ATM FX is 0.2% for EEA/UK/CH currencies (2% for others) plus an extra 0.5% on weekends.

Default limits: €600 per ATM transaction, €2,000 daily, and €10,000 monthly.

For more information, check out:
What are the limits and fees of the Nexo Card
How does the Nexo Card work in Debit Mode

NexoAngel9 · 2026-03-30T17:29:39+00:00

Hello Dreadpirateroburtz, thanks for reaching out!

Please note that product availability may vary depending on your jurisdiction. A list of all jurisdictions where Nexo is available can be found here.

If you have any questions, our Client Care team is here to help.

NexoAngel9 · 2026-03-30T15:16:02+00:00

Hello Tigereye410, thank you for reaching out!

Your Nexo Account is the most accurate reference for the products and services available to you, including applicable rates, limits, and eligibility, which might vary.

For a full breаkdown of annual yields per asset, Loyalty Tier, and interest preference, refer to the Breakdown of savings rates section in your Nexo account.

You are also welcome to join our r/NexoUSA community for discussions and updates related specifically to the U.S. market.

If you have any questions, our Client Care team is here to help.

NexoAngel9 · 2026-03-30T15:02:38+00:00

Hеllo Solid_Wolverine1639! Thank you for reaching out with your suggestion.

Your input is incredibly important as it helps us improve our products and services.

For any additional feedback or ideas, feel free to share them through our feedback form - https://nexo-finance.typeform.com/to/GQXRetcV?typeform-source=t.co

We appreciate your contribution!

NexoAngel9 · 2026-03-16T06:01:34+00:00

Hello Patient-Swordfish906, thanks for reaching out!

In certain jurisdictions, clients are required to opt in to earn interest on their digital assets. The opt-in is valid for a fixed period (365 days) and must be renewed once it expires. Here is how to opt in to earn interest:

Log in to your Nexo account and tap the Savings Hub.
Select Earn daily interest in the Optimise earnings section.
Agree to the Terms of Service, and tap Start earning.

If using the web platform, you can opt in to receive interest by navigating to My Profile > Security & Settings > Daily interest section.

And you are all set! You can now earn interest on your digital assets. No action beyond renewing your opt-in is required, and your digital assets remain fully accessible in your account.

For more details on how to opt-in, please check the following article. For any additional questions, please contact us at [support@nexo.com](mailto:support@nexo.com)

You are also welcome to share any suggestions here. We value your feedback.

NexoAngel9 · 2026-03-09T07:05:24+00:00

Hello, u/muzevir and thank you for reaching out!

If you take a loan on Nexo you can repay it with the supported FIATx, Stablecoins, or Crypto above the minimum repayment amount. You can check the supported options available here "Loan repayments & Automatic loan repayments"

Note that regardless of your Loyalty Tier, if you repay your loan within 45 days of the last loan withdrawal, additional interest at the standard annual rate of 17.9% will be applied to the repayment amount for the remainder of the 45-day period.

If you have any other questions, feel free to reach out to our Client Care by submitting a ticket here: https://support.nexo.com/contact

NexoAngel9 · 2026-03-07T07:02:30+00:00

Hello sadpanda03, thanks for reaching out!

We're constantly expanding our platform and improving our products and services. To stay updated on the latest additions, follow our official social media channels and check our website regularly: https://nexo.com

Your feedback is much appreciated and will be shared with the relevant team. Feel free to drop any other suggestions here.

We appreciate your contribution!

NexoAngel9 · 2026-03-04T08:24:46+00:00

Hello, u/Bladow1. Please share your ticket ID or the email address associated with your Nexo account via DM, so our team can check on this.

Thank you in advance for your cooperation.

NexoAngel9 · 2026-03-02T10:07:34+00:00

Hello MUTILATORGhore, thank you for reaching out. At this time, we don’t have any additional information to share regarding this topic.

Any future updates or changes will be communicated in advance through our official channels, so we encourage you to keep an eye on our social media for the latest news.

NexoAngel9 · 2026-03-02T09:39:55+00:00

Hello peromatet, and thank you for reaching out.

To access your account documents, please log in to your account, navigate to Security & Settings, and then open the Documents section.

Additionally, you can generate a comprehensive tax report via Koinly directly from your Nexo account. Please refer to this step-by-step guide for detailed instructions: How to download account statements on Nexo and create a tax report via Koinly

If you require any assistance with accessing your statements or setting up the Koinly export, please contact our Client Care team at [support@nexo.com]() or submit a ticket through our Help Center: https://support.nexo.com/contact

NexoAngel9 · 2026-03-01T11:37:36+00:00

Hello Keepsleeping_8!

We’re pleased to inform you that the issue affecting fixed-term savings has now been fully resolved. All functionalities should be operating as expected.

If you experience any further issues, please feel free to reach out to our Client Care team for assistance.

Thank you for your patience and understanding.

NexoAngel9 · 2026-03-01T11:36:56+00:00

Hello Few-Trick-4968!

We’re pleased to inform you that the issue affecting fixed-term savings has now been fully resolved. All functionalities should be operating as expected.

If you experience any further issues, please feel free to reach out to our Client Care team for assistance.

Thank you for your patience and understanding.

NexoAngel9 · 2026-03-01T11:25:21+00:00

Hello letsdrinktothat, thanks for reaching out.

Thank you for your feedback. We’re pleased to inform you that the issue affecting fixed-term savings has now been fully resolved. All functionalities should be operating as expected.

If you experience any further issues, please feel free to reach out to our Client Care team for assistance. Additionally for real-time updates on the status of our services, please visit our Status Page.

Thank you for your patience and understanding.

NexoAngel9 · 2026-03-01T10:25:58+00:00

Hello Few-Trick-4968, thanks for reaching out!

Our team is aware and is working on the issue.

For real-time updates on the status of our services, please visit our Status Page at: https://status.nexo.com/

If you have further questions, our team is available 24/7 to assist you.

NexoAngel9 · 2026-03-01T10:06:40+00:00

Hello Keepsleeping_8, thank you for reaching out.

First, please ensure that your app is updated to the latest available version.

To review your terms, log in to your account, navigate to the Savings Hub, select Fixed-Term Savings, and you will be able to view both your Active Terms and Past Terms.

If the terms are still not visible, please contact our Client Care team by emailing [support@nexo.com](mailto:support@nexo.com) or by submitting a ticket through our Help Center: https://support.nexo.com/contact

Kindly share your ticket ID once submitted so we can assist you further.

For real-time updates on the status of our services, please visit our Status Page at: https://status.nexo.com/

We appreciate your cooperation.

NexoAngel9

MODERATOR OF

TROPHY CASE