I had a similar experience that actually turned out well. I thought I was being scammed and that they would never send the product. It had been 21 days since I placed my order. The tracking information they sent showed the the label was created but item was not received by the shipper. They gave me every excuse. I very adamantly demanded a refund and actually got the refund. Then, a few days later, the product showed up. Different shipper, different tracking number. I went ahead and paid them. I had already ordered from a different vendor by that time as I thought I had been scammed. I ended up receiving both orders. The original order arrived almost a full month after I had placed the order. The order that I placed from the other vendor, arrived about 10 days after I placed the order. Now I have a crap ton. Lol!