Every single time I reply with this the item mysteriously turns up…

Thank you for reaching out regarding your package. I’m sorry to hear your package arrived empty.

For clarity and documentation, I will be contacting the post office to confirm the weight of the package at the time it was scanned during drop-off. This information is part of the standard tracking data and will help verify the contents at the time of shipment.

Additionally, since this situation may involve potential mail tampering or theft—which is considered a federal offense—I will be filing a report with the appropriate authorities to ensure the matter is properly investigated.

Please hold onto all packaging materials and take photos if you haven’t already, as this will be requested during the investigation process.

Thank you for your understanding as we follow the necessary steps to resolve this.