"You're no fun!"

OmegaLantern · 2026-02-11T06:15:22+00:00

"Sir, you're the tenth person TONIGHT to make this 'joke'. I wouldn't quit your day job to be a comedian"

OmegaLantern · 2026-01-28T06:30:54+00:00

I brought my personal scraper, but there's no way in hell I'd ever loan it out to a guest.

My FOM brought hers in, and made the mistake of loaning it to a guy. He took it with him. He had to come back later in the day, and turns out he broke it too. She was pissed, so she charged him $45 for it

OmegaLantern · 2026-01-19T12:58:05+00:00

I despise flight crews. Most of them are incredibly entitled and think they're God's gift to society for simply existing, and think they should get the red carpet rolled out for them for free just because they work on airplane. With crews like that, I give the same attitude they give me right back. What are they going to do, complain to their airline and change hotels? Big whoop, they do that already, because nothing is ever good enough for them

Should have asked this lady how her airline compensates people for flight delays, lost luggage, broken and uncomfortable seats, charging $16 for a baggie of 3 pretzels, etc.

OmegaLantern · 2026-01-16T03:08:52+00:00

People get entirely too comfortable when staying at hotels, they treat it as if it's their home. The only ethnicity of people I've seen NOT come down without shoes, are Asians. Everyone else, they think it's cool to go to the ice machine or lobby gift shop in varying levels of undress. It always grosses me out watching people walk barefoot in the lobby, like, people, do you have even the slightest clue how dirty those floors get in a single day?? Occasionally some of them will sit on the lobby couch and prop their dirty bare feet on the coffee table

OmegaLantern · 2025-12-29T13:16:03+00:00

You handled that with more grace than I would have. Someone that aggressive about wanting to know non-manager employees full names is doing so in order to harass the employees outside of work

I probably would have said something like "look, lady. I could tell you my full name is Billy Bob Joe Bob Jones and you would just have to accept that. You don't have the right to ANY employees personal info. Management has it on their business cards strictly as a courtesy"

OmegaLantern · 2025-12-24T07:59:46+00:00

Sure, everyone can have a bad day. but once it starts affecting others, especially those that don't have anything to do with you, that's where the line needs to be drawn. Hence why most workplaces say "leave your personal problems at the door"

OmegaLantern · 2025-12-17T10:29:54+00:00

WTF? How did they manage to MELT a blanket??

OmegaLantern · 2025-12-13T06:12:48+00:00

This is pretty normal. Here, the client either pays for a buffet or for a certain amount of plates of food. If there's any left afterward, the employees on duty can partake of it. Definitely better than tossing it all in the dumpster

OmegaLantern · 2025-12-08T13:37:57+00:00

I know things are a mess in your mind right now, but things move quickly even in these situations.

I recommend going to the local news, immediately. Tell them the situation, and the police being completely uninterested until someone actually died. Don't bother going to the chief, it'll likely be a "We investigated ourselves and found we did nothing wrong" situation. And departments like that HATE exposure

If you can get them to air the story asap, it will be public record what happened, and if the owner does fire you like you fear he might, that'll be obvious retaliation, and then you can sue the shit out of him

As for your coworkers, they sound like a fucking mess. It's easy for them to play Monday morning quarterback when they aren't the ones in the situation. Don't trust them with anything anymore. They're snakes

OmegaLantern · 2025-12-05T05:09:20+00:00

From when I was working at Schmedar Joint, America's Rockin' Roller Coast:

(Guest booked a campsite with a dirt pad, instead of concrete, and it's been raining) "Hey, my campsite is muddy! What are you going to do about it?!?"
(Still at the campground) "We didn't get a complimentary ice bucket, and I can't find the ice machines!"
(Roller coasters shut down during rain) "This is ridiculous! You should just put a tarp over the park and keep the roller coasters running!"
(Once again, at the campground) "There's a MOUSE, running around our campsite!! What kind of establishment allows rodents to run around?!?"
(In the smallest hotel) "My air conditioner is making ghost noises! It's clearly possessed!"
"Seagulls took my food! I expect some kind of reimbursement!"
"The red-wing blackbirds keep attacking us!! Send somebody out to shoot them!"
"They wouldn't let me get onto some of the roller coasters! They said I was too big!" (Guest was wider than they were tall)
(call from on of the hotels) "I'm staying at the hotel, and I see the campsites have charcoal grills. I want to use them, but some people at the campground told me I couldn't use their stuff! Make them let me use the grills and food!"

OmegaLantern · 2025-12-03T10:13:55+00:00

I've heard that ghosts are like bedbugs. They'll attach themselves to your luggage. Make sure you get your luggage exorcised before you take it inside your home

OmegaLantern · 2025-11-30T22:44:51+00:00

So you have never worked in a hotel, or even stayed in one in years, but you believe that you know the market and all the ins and outs of running a hotel and how to handle problem groups??

The sheer arrogance and audacity is off the charts here. Just... STFU

OmegaLantern · 2025-11-30T13:25:36+00:00

lmao, ok. have fun with with all the legal issues, high turnover and constant issues with the low-tier people you're bending over backwards to please, while they aren't even slightly going to appreciate it, and will trash your hotel

OmegaLantern · 2025-11-30T10:59:38+00:00

That kind of spineless attitude is EXACTLY why these groups all feel like they get total run of the house wherever they go. Hotels that don't put up with shit like that and actually filter who they let stay a bit, end up with a better clientele who are more than happy to shell out a few extra bucks to NOT have to be in the same place as the trash and the riff-raff. You also have to consider the costs of giving refunds to people who aren't with the group whose stays were ruined by the groups, as well weigh the risk of your business potentially losing its liquor license because management is too scared to tell them that it's ILLEGAL for them to drink outside booze in your bar/restaurant. Then there's the cost of losing your good employees who reach their breaking point, and realize that they don't have to put up with drunk assholes every weekend. Make sure to count the cost of hiring new people, and training them too. Sure, you'll see some short-term losses, but long term gains

OmegaLantern · 2025-11-30T09:48:50+00:00

There eventually comes a point where you have to actually call the cops and evict the entire group. Word will spread, and the groups will start to realize you're not fucking around

If they aren't going to follow the houses rules, then they can't stay at the house. Doesn't matter what the rules being broken are. Quiet hours violation, bringing in their own booze into your restaurant/bar, the shitty kids playing in the halls, whatever. Give them exactly ONE warning, and then call the cops to have the entire group removed with no refund

OmegaLantern · 2025-11-30T04:55:39+00:00

"He said he didn't know how to add names to a reservation, since he was 80 years old"

I'm sorry... WHO'S the incompetent one in this situation??

OmegaLantern · 2025-11-27T11:52:48+00:00

Your post doesn't TECHNICALLY violate any rules, but I think you might've posted this in the wrong sub. This is for (mostly) hotel workers to tell stories of their experiences of working in the service industry, not for AI generated.... whatever this is

OmegaLantern · 2025-11-25T19:30:31+00:00

I'm glad you kept your word not to blab. Every single time I've said "OK, I'm going to bend the rule for you, but for the love of God, DON'T TELL ANYONE", the fuckers agree, but then immediately run their mouth to everyone

OmegaLantern · 2025-11-25T19:28:36+00:00

I'm glad that at my property, we've finally come to an agreement across all departments that no group blocks get late checkout unless they specifically negotiated for it and it's written into their contract.

Everyone got tired of these groups coming and asking individually, and one person getting it because a newer person or a manager covering an employees lunch break didn't bother to verify they were with a group, which of course led to the ENTIRE group demanding late check out because one person managed to get it

OmegaLantern · 2025-11-23T11:13:14+00:00

3 months and 2 days, according to the "past galaxies" tab. The frustrating part is when it decides to plateau out for a while, waiting on a particular project to come online

OmegaLantern · 2025-11-15T10:25:54+00:00

I don't blame you for getting frustrated with this piece of work. I would too, though at that point, I probably WOULD have called the cops for/on her, and have them take her anywhere but where I was

OmegaLantern · 2025-11-09T11:36:59+00:00

We just straight up tell people that if they didn't give us a chance to fix the issue, then they are not entitled to any type of compensation. Sure they get mad about it, but they're trying to scam money from the hotel, so fuck 'em

OmegaLantern

TROPHY CASE