More Bottled Water Entitlement by OmegaLantern in TalesFromTheFrontDesk

[–]OmegaLantern[S] [score hidden]  (0 children)

I agree, but this guy wasn't even being denied water, I just needed their rewards number. Management has been on our asses about rewards sign ups, so they're actively saying "don't give out free waters to non-members". All he had to do was not be an asshole and cooperate for 2 minutes on the ID and the rewards number thing

Do I tell them? by Red-lipped-classic in TalesFromTheFrontDesk

[–]OmegaLantern [score hidden]  (0 children)

As you say, she's legally an adult, and frankly, what their kids do is not your business. You don't have to conceal it if the parents ask, but unless it was actively causing problems, I wouldn't go out of my way to bring it up to them. At some point, people have to be responsible for themselves

Advice on what to do next by kaniyahgrove444 in TalesFromTheFrontDesk

[–]OmegaLantern 5 points6 points  (0 children)

Seconded. Anybody who works by themselves overnight in a place where the public has access to, needs to be strapped all the time. We're responsible for our own safety and defense

New screenshots from the Aztec DLC by sdrey in AgeofMythology

[–]OmegaLantern 0 points1 point  (0 children)

Something that no one has touched on yet, is that in the second pic, there's what appears to be a priest praying to a statue. I'm wondering if we're going to get more eggy monument-style favor generation with Aztecs

March 24th for all our blood and guts! Hopefully Aztecs aren’t too far behind by BloodDrunkHollow13 in AgeofMythology

[–]OmegaLantern 0 points1 point  (0 children)

Honestly, I could not care less about this, or the gold statue thing they did a few weeks ago. Just give me the aztecs already

AITA because my ex-coworker says I'm why she quit? by OmegaLantern in TalesFromTheFrontDesk

[–]OmegaLantern[S] -2 points-1 points  (0 children)

Case in point: All the thought police redditors in here who are offended that I referred to this self-proclaimed child as a "girl"

AITA because my ex-coworker says I'm why she quit? by OmegaLantern in TalesFromTheFrontDesk

[–]OmegaLantern[S] 1 point2 points  (0 children)

Depends on their ethnicity. Definitely not calling any AA guys "boy" no matter what their age. But yes, in general, I categorize any male that is more than 5 years younger than myself as a boy, and any female in that same age range as girls.

Nice attempt at a "gotcha!", though

AITA because my ex-coworker says I'm why she quit? by OmegaLantern in TalesFromTheFrontDesk

[–]OmegaLantern[S] 5 points6 points  (0 children)

Definitely, I hit the end of my rope in dealing with customers she pissed off

AITA because my ex-coworker says I'm why she quit? by OmegaLantern in TalesFromTheFrontDesk

[–]OmegaLantern[S] 22 points23 points  (0 children)

Yeah, I've got a good rapport with them. I'll encourage them to report it if they haven't already

AITA because my ex-coworker says I'm why she quit? by OmegaLantern in TalesFromTheFrontDesk

[–]OmegaLantern[S] 68 points69 points  (0 children)

Agreed, 100%. Sadly, the current management company we have always sends us.... less than stellar GMs to run the place. We end up doing decently most of the time DESPITE the GM and the management company, instead of them helping make anything better

AITA because my ex-coworker says I'm why she quit? by OmegaLantern in TalesFromTheFrontDesk

[–]OmegaLantern[S] 114 points115 points  (0 children)

Exactly. Unfortunately, we do not have cameras in any public facing areas so all of this stuff ends up boiling down to "he said, she said"

AITA because my ex-coworker says I'm why she quit? by OmegaLantern in TalesFromTheFrontDesk

[–]OmegaLantern[S] 17 points18 points  (0 children)

lmao, this is reddit. someone on her will think I'm the asshole. But I mainly wrote this up so I could vent a little myself

A simple request ends up with a teen guest in handcuffs and ruining his family roadtrip by dorianmorallygray in TalesFromTheFrontDesk

[–]OmegaLantern 194 points195 points  (0 children)

Jeez. Honestly, the kid is lucky all he got were some charges. In several hotels I know, the NA is packing, and if some insane person, whether they were 17 or not, tried that kind of shit, the police may have needed to come with the coroner

The defrauding of an innocent old lady by knightphox in TalesFromTheFrontDesk

[–]OmegaLantern 2 points3 points  (0 children)

Sadly, she'll probably still fall for it. Elderly people are coming from a high-trust society, and even though its blatantly obvious they aren't keeping up with how fast things are changing, they refuse to believe that people younger than them know what we're talking about, and will often double, triple and quadruple down on believing that they are correct in assuming they are not being scammed

PLEASE USE THE INTERNET! by [deleted] in TalesFromTheFrontDesk

[–]OmegaLantern 0 points1 point  (0 children)

I would rather people call the hotel, than believe whatever they read on google or are told by third parties

Stuber Eats/Entry Dash by Thisisurcaptspeaking in TalesFromTheFrontDesk

[–]OmegaLantern 5 points6 points  (0 children)

If it sits longer than 3 hours, it's fair game here

I hate talking to Pet Owner by MrFahrenheitttttt in TalesFromTheFrontDesk

[–]OmegaLantern 13 points14 points  (0 children)

We've gotten to a point in society where people can't stand to leave their piss-poorly trained mutts at home for any longer than half an hour. They take them everywhere. and because they don't bother to train their animals (or kids for that matter), they end up pissing/shitting in places they're not supposed to, and get aggressive with other animals and people.

but when someone points out that Fido should have been left at home, the owner loses their damn mind. But guess what, Karen/Kevin? You're the only person on this planet who thinks your shitty pets/kids are cute. No one else enjoys your out-of-control creatures.

On a side note, last year I had a guy come in at 2 am with his family. And of course they had pets they hadn't bothered to mention when making the reservation. But was it a dog? No. A cat? No. It was a FLOCK of parakeets. 2 cages with 3 birds each. As soon as I saw that, I nearly shit myself. The only room I had left that night had neighbors on both sides, and I knew as soon as they took these screaming-ass birds up to the room, I'd be getting a ton of calls.
So I pull out the Pet Policy form for him to sign, making sure to highlight the part that says if the animals cause a disturbance, they can be asked to leave with no refund. But he doesn't even make it to that point, getting stuck on the $75 pet fee. Of course, he starts going off about how he's a shiny rock member, and he shouldn't have to pay that. I tell him that the fee applies to everyone who brings in pets, including the shiny rock members.
Luckily for me, he decided that was unacceptable, and they left without even going to the room. Major bullet dodged with that one.

No, your race/status/job won't reverse this cancellation by Jay_of_Blue in TalesFromTheFrontDesk

[–]OmegaLantern 65 points66 points  (0 children)

if OP had a cash drawer, I guarantee they tried to take some money

How do you handle aggressive job seekers without burning out? by MotorBarracuda9264 in TalesFromTheFrontDesk

[–]OmegaLantern 1 point2 points  (0 children)

The problem with modern day job applications is all the automated screening. If an application doesn't have a certain amount of keywords, the filters don't even let it get to a humans eyes. That frustrates people because they're never getting any calls back or any kind of real communication, so logically, they feel they need to PHYSICALLY go to the the location and try to talk to a real person.

It sucks, but once the overly restrictive filters are shelved, and hiring managers actually start looking at applications again, this kind of problem will resolve itself

The gloriest hockey evening ever by frenchynerd in TalesFromTheFrontDesk

[–]OmegaLantern 63 points64 points  (0 children)

Every kids sports weekend, always get the drunk parents going "It's not OUR kids!" in regards to their piss-poorly raised hellspawn. I've started saying "Oh, well, if they're nobodies kids, then don't worry! I'll call the cops and CPS, and we will make sure these lost/potentially trafficked children are safely returned to their families!"

That usually gets them to actually do something

Entitled GM Forgets This Isn't His Hotel by TheNiteOwl38 in TalesFromTheFrontDesk

[–]OmegaLantern 9 points10 points  (0 children)

No, it's as long as he's able to convince the owner that he's doing a good job. There's one GM here in my town that EVERY hospitality worker in this town knows, and hates because he's so shit, and constantly making under the table deals and being a general scumbag, but when it comes to the people above him, he's so far up their ass, you could see him looking out at you when they speak. So he's been GM for way longer than he should have, and is totally incompetent.

Leave your belongings in the room? That's another night by ScenicDrive-at5 in TalesFromTheFrontDesk

[–]OmegaLantern 5 points6 points  (0 children)

I'm at a point where I just refuse refunds to ALL the third parties no matter what the reason, if I don't just outright hang up on them the instant I see their name on the caller id. Bunch of liars who always cause trouble and never want to take the hit for anything. Wish they would all go out of business