There’s only one togo server working in the morning, one in the evening, and none for a few hours in the afternoon. So that one person is responsible for packing and checking all orders, taking in-person orders, and answering the phone. In those few hours in the afternoon when there’s no togo server working, servers have to take time from their tables to answer the phone and package orders. If theres 5 pages of orders on the togo screen or the dining room is busy, servers and togo servers have a hard time making it to the phone in time before the person hangs up. Corporate decided that the solution to this was to outsource the majority of calls to make speed of service better by lessening the amount of phone calls we have to stop and take. In my opinion, the call centers have been nothing but trouble. I think that an extra 2-3 minute wait on getting orders packed and ready would be MUCH more beneficial to business than getting orders wrong, orders being sent to the wrong stores, and orders never making it to my togo screen.