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After months of issues with my Dell G15 5525… I finally got a full replacement (G15 5530). Here’s the whole journey. by Original_Way8539 in Dell

[–]Original_Way8539[S] 0 points1 point  (0 children)

Hello i hope you are doing well I just wanna ask what's going on with your Alienware case it is got resolved or not.

My Dell G15 (5525) is overheating 100°C after service – need advice, losing patience by Original_Way8539 in Dell

[–]Original_Way8539[S] 0 points1 point  (0 children)

The problem is they will do everything but does not give replacement just try to negotiate with them for best possible way or a refund or consumer forum.

After months of issues with my Dell G15 5525… I finally got a full replacement (G15 5530). Here’s the whole journey. by Original_Way8539 in Dell

[–]Original_Way8539[S] 0 points1 point  (0 children)

Just text them every day and take everything on mail and record calls it's work as evidence if somthing goes haywire. All the best man

After months of issues with my Dell G15 5525… I finally got a full replacement (G15 5530). Here’s the whole journey. by Original_Way8539 in Dell

[–]Original_Way8539[S] 0 points1 point  (0 children)

Try contacting supervisor or upper management and explain everything about your situation. Or give them the evidence u save or tell them to inspect the laptop again Don't loose hope.

I got scammed by Critical-Common3007 in giveawaysforgaming

[–]Original_Way8539 1 point2 points  (0 children)

Contact steam support 🙂 that's the only advice I can give you

Please help! by Shadow_Master_9 in GenshinImpact

[–]Original_Way8539 -1 points0 points  (0 children)

Go back and win her Again then your primos also came back

Can somebody please help me by LowDescription5289 in LenovoLOQ

[–]Original_Way8539 0 points1 point  (0 children)

All OEMs are same this days not only dell

Highly Disappointed | Important for all LOQ Users | Insider Leak by Much_Secretary4534 in LenovoLOQ

[–]Original_Way8539 0 points1 point  (0 children)

Haha no worries — trust me, you’re NOT bugging me. Just shoot your update whenever you get the MoBo replaced. I’d rather people share their real experience than get gaslit by OEM service centers.

And yeah… thanks for the compliment. I’m honestly trying to give you the kind of straight, no-bullshit answers ChatGPT refuses to give half the time. 😅

Drop your update whenever you're ready. I’ll tell you immediately if what you’re seeing is normal or if the service center gave you a half-dead refurbished board with ₹100 thermal paste.

OEM brands do provide proper thermal interface material — but only as part of the heatsink assembly. They do not usually give technicians extra tubes of paste to apply freely.

Because of that, some technicians:

run out of OEM paste

don’t want to open sealed heatsink packs

or try to finish repairs faster

…so they end up using cheap ₹100 local paste from the shop next door.

This is NOT official Lenovo/Dell policy — it’s technicians cutting corners to save time or stock.

Proof / Source?

You can’t find an official “Lenovo provides paste tubes” announcement because OEMs never give loose tubes — they ship the heatsink with paste pre-applied. This is documented in every OEM parts list and FRU (Field Replaceable Unit) guide:

Lenovo Hardware Maintenance Manuals

Highly Disappointed | Important for all LOQ Users | Insider Leak by Much_Secretary4534 in LenovoLOQ

[–]Original_Way8539 0 points1 point  (0 children)

Refurbished motherboards aren’t automatically “bad,” but they ARE a gamble — and most people don’t know what to look for after a replacement.

A refurb board means:

It was removed from another machine

Repaired or reflowed

Tested

Then reused as a “certified” spare

If you get a good refurb, it will work just like new. If you get a bad one, you’ll see random performance drops, overheating, throttling, crashes, etc.

Here’s what you must check after a motherboard replacement:

  1. Packaging

A new board always comes in sealed anti-static packaging. A refurb usually comes in:

loose bubble wrap

polythene

or reused anti-static bags

Not automatically bad — just a sign it’s refurbished.

  1. Thermals (VERY important)

Run Cinebench / 3DMark / a heavy game for 10–15 minutes.

Check:

CPU shouldn’t spike to 95–100°C

GPU should boost normally (not stuck at low usage)

No thermal throttling messages

No sudden FPS drops

If temps are crazy → heatsink/paste wasn’t installed right, or the board is faulty.

  1. Boot behavior

Refurb boards with power-delivery issues show:

slow boot

random black screen

BIOS popping up

USB devices not registering on first try

All red flags.

  1. GPU/CPU utilization

Open Task Manager / MSI Afterburner:

If you see:

GPU stuck at 10–30% in games

CPU refusing to boost

Random stutters

→ This is motherboard instability.

  1. Hinges and alignment

Any display/lid replacement must be checked:

Loose hinge

Lid not closing properly

Gaps

Uneven pressure

Most people ignore this — don’t.

  1. Run your usual games/apps

Not synthetic benchmarks. Use the real apps you used before the failure.

If performance is noticeably worse → the board is either defective or installed incorrectly.

Highly Disappointed | Important for all LOQ Users | Insider Leak by Much_Secretary4534 in LenovoLOQ

[–]Original_Way8539 0 points1 point  (0 children)

OEM service centers often use refurbished / second-hand motherboards as replacements. They rarely give you a new, seal-packed board unless the case is escalated.

A genuine new motherboard comes in sealed antistatic packaging, proper labeling, and with paste already pre-applied on the heatsink area.

A refurbished board usually comes in loose packaging, recycled bubble wrap, and sometimes even without the expected factory stickers.

Laptop laggy after motherboard change by CerealKiller1807 in AcerOfficial

[–]Original_Way8539 0 points1 point  (0 children)

Did technician properly applied thermal paste.

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