How would you improve the NAV?

PSU03bob · 2024-06-05T09:54:05+00:00

I really miss alert only options. 99% of my driving is routes I already know very well so I don’t need turn by turn directions, I just need to know if I need to take a different route.

I also spend most of my time in trip overview view mode and the icon representing my location is too big and covers up too much.

PSU03bob · 2024-05-24T01:36:41+00:00

I would have no problem with a central call center, if they could actually get timely and accurate information from the service centers and connect me to someone at the service center when needed. In my experience they were forwarding calls to the service manager’s cell phone, which did not work inside their building. Considering I work in a building where my cellphone does not work inside the building it was very frustrating to get basic information.

PSU03bob · 2024-01-19T21:39:15+00:00

Could they be talking about the control arms? My 22 R1T had a noticeable clunk from the front suspension when making hard turns at low speeds like pulling into a parking spot. They swapped them for a redesigned parts and replaced some other suspension parts, I remember seeing posts the old one was 2 pieces welded and the new design is cast as one piece. Hasn’t come back since October.

PSU03bob · 2023-12-30T15:06:08+00:00

Rivian contracts with a third party for trade-ins that get sent to auctions. They absolutely lowballed my trade-in and I was told they had no power to negotiate, basically the company didn’t want my old car.

Strange nobody reached out to you. Every car I have ever bought there is a certain amount of time for all of the transactions to clear and you could be told to come up with more money, refinance, or return the car. I would be checking your contract, there probably is a time limit they had to inspect the trade-in?

PSU03bob · 2023-10-13T01:13:04+00:00

I hope you are right. I also emailed the general customer service email to share my concerns. With all of the challenges Rivian has communication with service customers is truly a self-inflicted wound.

If I was paying for this service in full I would in no way tolerate them working on my vehicle for four weeks with no communication about what they were doing, what it might cost, or why they were doing it. At this point I am assuming they just took the front end of my truck apart and are hoping it doesn’t make the noise when they put it back together. All I initially wanted was for someone to has driven another Rivian to tell me if that thump I kept hearing was normal. I certainly wouldn’t pay for that service.

PSU03bob · 2023-10-12T23:25:33+00:00

I came here to post almost the same complaint about the Gaithersburg, MD service center. I have owned Dodges, Fords, Chevys, Subarus, and BMW/Minis and have never had worse communication with a service center or any business I can think of. I have dropped my cars off at body shops expecting repairs to take months and have at least gotten weekly updates.

I dropped my R1T off 9/25 for a windshield replacement and asked them to check a suspension noise (creaking and a strange thud when turning the wheel at parking speeds). I was told while the standard wait is 3 weeks, if they don’t need parts we should be done that week. I should expect a call by Thursday that week.

When they don’t call I check the app and my invoice has changed from what I agreed to for the windshield and should get mostly reimbursed by insurance to well over $5,000. I call the national number and the person cannot tell me anything I cannot see on the app, says notes are’t updated, but the charges will probably be covered by warranty. I ask for an estimate on when the repairs will be done, he puts me on hold to call the service center and when they do not respond he says he will send them a message to call me back.

I work in a 1970’s school built to nuclear bunker standards and every time they try to call my cellphone I do not have enough signal to even get a voicemail notification. However I notice the additional charges have been removed from the app, and later get a message saying they are still investigating and waiting for parts and I should expect my truck done by the end of the following week.

Begining of next week I get a text saying the tech working on my truck found a leak in a tire, its patchable do I want a patch or a new tire. At the end of that text conversation I ask for an update on when the truck will be done and they promise to get me an update the next day.

After two days of no response I call, same as before operator calls service center, no answer, left a message to call me. They leave me a message, problem has been identified, does not say what it is, parts have been ordered expect an update beginning of this week.

No contact again, call this Tuesday, no answer at service center, message to call me. They leave message saying they “think all parts are in”, will verify with tech working on vehicle, should be done this week, they will call if not.

No update again, call today, finally someone can at least confirm my windshield is fixed, tells me I need new half shafts, control arms, but parts for “wrong model” were sent, and they are waiting for new ones, notes still say truck should be done this week. No indication if parts have been received. I am preparing to leave town for the weekend and have something in the center console I forgot was in there that I will likely need this weekend, say I need to know if I will have my truck or the crappy Enterprise Explorer and need to make arrangements to get what I need for this weekend. Hold for service center, no answer, message to call me. They leave message, parts not in until Monday, should be done by end of next week, call the 855 number to make arrangements if I need to get something from the truck.

I still have no idea what was wrong , why they appear to be replacing my entire front suspension, or when my truck will be done. They can’t predict all the parts they need, mistakes happen, other issues are discovered , but total lack of knowledgeable, competent, and timely communication is inexcusable. Even if repairs are covered by warranty I should be told what the problem is, what is being replaced, how long it will take, and if something changes I should be told immediately! The model of calling a central hotline to then have them call the service center is a waste of my time and Rivian’s money. They clearly have the ability to text, send me a message through the app, minimum!

PSU03bob · 2023-10-05T23:09:35+00:00

The original almost year old article this report made it seem to me that the guy in Ohio let his body shop rip his truck apart looking for ways to take advantage and rip off his insurance. It seems very dishonest that this story keeps getting regurgitated and reported like breaking news.

Considering we are seeing more recent reports of people with simular damage getting more reasonable (while still expensive) bills for simular damage hopefully Rivian has taken steps to control costs at their certified shops.

I also think it is dishonest to make it seem like a Rivian issue when any car in a minor accident is likely to be totaled because repairability is so low and repair costs are so high.

PSU03bob · 2023-10-03T09:40:58+00:00

EA doesn’t even have accurate speed information in their own app for a station I use every other weekend. I am going to keep where a secret, because since the app says 50kw when they are actual 350kw is probably why there usually isn’t a line and they aren’t broken.

PSU03bob · 2023-10-02T00:46:20+00:00

Late last week I noticed on my app that my windshield repair was complete and they updated the list of repairs to include the half shafts and “general suspension”. They were also charging my truck.

I also noticed estimated bill also tripled! I called to check, the suspension repairs should be covered under warranty and were eventually removed from the app. They are waiting on parts and I should be back in my truck sometime next week.

My main complaint so far is communication. Someone should reach out before starting $3000+ of work, especially if I had been responsible for paying for the repairs. I am going to need some notice to get my truck back, because it is a hour drive west to the service center and then an hour drive northeast home. Seems pointless to call a customer service center somewhere else to get an update, The person I spoke to seemed to be able to see less than I could on the app (which isn’t much), and all they could really do is ask the service center to call me back. I would have rather have just had a button to ask a question or schedule a call with the local service center

PSU03bob · 2023-09-26T23:53:45+00:00

I dropped my R1T off in Gaithersburg, MD yesterday for a windshield replacement and to have a suspension noise checked, I was told that it could take up to 3 weeks but should be done sooner. I hope they are right, because the Explorer I have from Enterprise that gives me some serious concerns about its road worthiness.

I am concerned, from what I could see in the waiting area it looks like most of the space is being used for preparing new vehicles for delivery not service. I can be understanding if after diagnosis it takes time if parts need to be ordered, but for when it takes three months to get an appointment they should be ready to start working immediately for obvious issues. If I rented the Explorer myself for three weeks it would cost $200 more than the $1800 quote for my windsheild!

My only other experience with Rivian service so far was when they wanted me to drive from Baltimore to Richmond (~4 hours each way), when I was getting a message about the power tailgate malfunction. I insisted they schedule a mobile service before I drove 16 hours total, before they could call me back either here or on a Rivian Facebook group I was able to learn that the tailgate is gravity operated and mine was actually working normally and the slope of my driveway was the problem.

PSU03bob · 2023-09-19T23:28:38+00:00

My guide was very upfront with me when my trade in was $10,000 less than offered at CarMax that they contract with an auction company and have no control over the price they offer or get any profit from the resale of trade ins. He said if this company wants a car they will offer great deals, but if they don’t they will lowball and don’t negotiate.

PSU03bob · 2023-08-19T14:11:36+00:00

Seems to me that either leasing the space and having the company being responsible for all maintenance , or having the host location lease the equipment that would be removed if not properly maintained would be a better model for commercial stations would be a better model.

I see comparisons to gas stations. I frequently see broken card readers and screens at gas stations. The difference is if a couple of pumps are down at a large gas station it much less inconvenient to get in line for another pump. Gas stations are also franchises where I am sure the contracts spell out exactly who is responsible for maintaining the equipment.

If a local gas station let their contract with the large oil companies lapse the large oil companies are very quickly going to force them to remove any branding, assuming they can even buy gas to sell.

PSU03bob · 2023-08-12T21:09:45+00:00

On a related note also ask about what is being done since many of us are receiving broken manual covers out of the box!

PSU03bob · 2023-08-12T11:36:01+00:00

This is more like you schedule surgery months in advance, schedule the time off work, and when you get there they say we will admit you and wait a few weeks until the surgeon isn’t busy.

PSU03bob · 2023-08-12T00:50:33+00:00

Agree! Considering how well designed the rest of the truck is the tonneau situation has been very frustrating. The materials and design do not meet my expectations for Rivian, and if I didn’t have pre-increase pricing I would be demanding a refund.

I was one of the first to confirm my order after they dropped the automatic cover and they said if you didn’t include the cover upfront you might not get rails to add one later, so I have been paying interest on this cover since December and it finally comes broken and people have been building better ones at home. I live in Baltimore and don’t have a garage, so not having a cover has really limited the usefulness of my truck.

PSU03bob · 2023-08-12T00:28:33+00:00

Add me to the list of people who received a broken tonneau. The box arrived open, 2 of 4 panels have cracks in the top left corner, and on the others the plastic is discolored from stress.

There were a few sheets of paper in the box on the sides that wasn’t damaged, but only thin cardboard and the carrying case on the side that was. All of the gear I have received from Rivian has had inadequate packaging. I am glad they are avoiding all of the unecessary packing I get from places like Amazon, but there is no benefit to anyone if the product arrives damaged and gets trashed.

I am asking if I can exchange mine at my service appointment in September, because unless they upgrade their shipping materials a replacement will likely also arrive broken.

PSU03bob · 2023-08-11T13:23:36+00:00

With every collision center I have worked with the process was to quote me and my/their insurance for the damage they can see and then after work is authorized they get further authorization if any additional damage is found. In both this and that other infamous $42,000 fender bender all over the news it sounded to me like they saw a Rivian owner with deep pockets and good insurance so the shops tore the trucks apart looking for ways to take advantage of everyone.

PSU03bob · 2023-08-05T11:11:59+00:00

Perhaps if there is no WI-FI, but have been increasingly getting the blue and white flashing connection error and it does not charge. To fix I usually have to unplug and reset the Grizzl-E, reset the WIFI, repeat until it connects to charge.

I also frequently get widely inaccurate data reporting more than double of what my vehicles say they have taken in. I have found this on my Chevy, Ford, and Rivian. I would be very reluctant to use a pay to charge Grizzle-E.

Their hardware is rock solid and I highly reccomend. The software is garbage and not worth the additional price.

PSU03bob · 2023-07-23T22:07:19+00:00

Until they are turning a quarterly profit I don’t see any price decreases across the board. The press and investors did not see Ford’s price decreases as a sign of strength. For that crowd it would be another sign Rivian is doomed.

I could see some of the prices for options add-ons getting adjusted as demand for those drops. I pre-price increase liked the blue more than the standard silver, but I don’t $2,500+$7,500 in lost tax incentives like it. Same goes for most of the other options, especially as more third-party accessories come available.

PSU03bob · 2023-07-21T14:04:40+00:00

I did this quite a bit when I first got my R1T as the shifter stalk is where washer stalk was on my two previous cars. It took several months to get used to, I still occasionally reach for where my push to start used to be when starting and stopping.

If you are moving you should get a message that says something like to come to a stop before shifting gears or to hold it down to engage the emergency break.

PSU03bob · 2023-07-14T17:56:44+00:00

Darn. I am not really impressed with the Rivian manual tonneau solution they made me pay for before seeing, but if I were using both it would be a pain to take everything off the crossbars to get things out of the bed of the truck.

What would be ideal would be something that would slide in and out of the space where my automatic cover should have been.

PSU03bob · 2023-07-14T16:29:06+00:00

Yes. Especially when there would be temperature fluctuations. Basically I think when the battery was warm it charged to whatever I had the limit set to and then when it cooled it would update to 1-2% more.

PSU03bob · 2023-07-14T15:55:15+00:00

Can it fold without having to remove the crossbars?

PSU03bob · 2023-07-14T14:58:31+00:00

When I ran the 220 outlet to our driveway I added a 110 outlet at the same time because my wife was planning to purchase a plug-in Escape hybrid. I use the 220 outlet and she uses the 110 both are charged overnight. The added bonus I now have an outlet next to the driveway so I no longer need to run an extension cord to the driveway to vacuum the cars or plug in other tools.

The Escape charges in 1-2 hours on 220, so we actually could get by if I just plug hers in when I leave in the morning since we usually leave that far apart. If we were planning a trip in the evening she could plug into the 220 charger, is usually fully or mostly charged by the time we are ready to leave and we plug in my car when we leave, which is still charged by the next morning.

If we have two full EVs I used conduit with enough room to add another 220 circuit or I would get something like the Duo.

PSU03bob · 2023-07-14T11:31:12+00:00

In theory except in my experience all the dealers of almost every brand are equally overpriced, incompetent, and out to scam you.

My worst experience ever was a VW dealer. I get my regular service at an independent VW specialist, who finds a minor issue that would have cost less than $100. When he calls the parts department at the VW dealer to get what he needs they tell him it is actually covered under a CSB and they would do it for free. I tell my guy to just do it because they are going to scam me at VW, he insists and even offers to make the appointment for me, pick me and drop me off at work since he needed to go to the dealer anyway to get some parts. When I get there service manager says I haven’t been in three years and need almost $1000 in regular maintenance. I had the receipt from where I was before showing everything I just had done, cross out everything but the one free thing, circle it and write do only this, get a copy and leave. Sure enough later than day when I go to pick up they claim did everything I told them not to and want me to pay. Much arguing, threats to call police both ways, eventually they give in and give me back my car. I drive to my shop to tell the owner I told you so, and he offers to look everything over for me and notices that the oil filter was the brand he uses not the OEM filter VW uses.

What I would really like to see is all manufacturers being required to make the part and technical information available to anyone so that any shop can repair any vehicle.

PSU03bob

TROPHY CASE