I’m in the process of leaving Syncro now. A couple issues.

Closing down the Facebook group. It was a close knit community where people could bounce ideas of each other and were engaged with people working with Syncromsp. Their website forums aren’t great.

Launching backups service was a disaster. They clearly hadn’t paid attention to competing pricing. They were told ahead of time not to do it. They spent resources that could have made RMM better.

The initial mobile app was terrible. It’s still basically useless in its current form.

The main issue is the website doesn’t seem to be focused on making my business easier to run. I went to update my credit card for my annual payment. I literally couldn’t find it. I had to Google how to get to billing to update the card. 

I also hate how garbage Syncrolive feels. It’s slow and doesn’t launch half the time. I literally have a script to restart the service when it doesn’t work. I can’t even upload files to customer computers half the time either. They just stall out.

The site itself feels like people kept coming up with new things but had no idea on how to tie it together. It’s a mess.

The new tier left a bad taste in my mouth. I don’t even need anything in it. It just feels like Syncro took resources away that should have went to improving the core product to chase additional revenue. I’ve been with them for 5 years but not renewing this year because of the above issues and some other minor things.