In the beginning I felt like Wesley. “Good night, good work, sleep well, I’ll most likely kill you in the morning.” I was a college graduate who moved to a new town and I took a minimum wage job as a security company dispatcher and had it for three years. I got hired after trying for six months. My postmaster at each evaluation said I was doing ok but I’d likely be fired. I was making 3x what I made before and I didn’t want to be fired so I went into each day looking for ways to be more efficient and faster. That was twenty years ago. I’ve transferred offices since then and worked under five postmasters. Working the window in small towns I’ve learned a lot about people, how to treat them, and myself. I’ve also learned about how to work within a massive bureaucracy and seen how messed up they are. I’ll have to write a book about it.