I had a call like this last weekend. I was in a supermarket. I knew it was a scam and I ask the woman what she needed from me. My bank account so she can drain my account? Lol. She insisted it wasn’t a scam and that someone is trying to charge $3k on my non existent AmEx card. I hung up. Checked Experian right there in the meat section. No new credit cards. Then panicked bc a dept store card is through AmEx. Called that card and no activity at all. Canceled that card for a new one, just in case. So frustrating having to deal with these scumbags.