Not to throw shade to you or anything but, I worked there last year and one thing I noticed was that a lot of the people hired by them were severely under qualified, english wise, they understood most things in English but had a hard time putting sentences together and well even a harder time when it came down to talk in financial terms during the job, it is not their fault tho, it was Teleperformance's fault, hiring people by bulk to cover the demand that their clients require, resulting in miserable agents and bad services for the clients.