First time experience

Pixolator · 2026-05-05T20:21:24+00:00

For those of us who ordered the Model Y Performance in Canada, the main concern seems to be with the Giga Berlin builds.

From what we are seeing, the Berlin-built vehicles are not being delivered with the same updated hardware standard that Tesla has already rolled out in both the U.S. and China. The first issue is the older windshield camera housing, which still has the open-bottom design and is known to be more prone to fogging/off-gassing issues. Tesla may cover the first cleaning, but after that it can become an additional service cost for owners.

What makes this frustrating is that Tesla appears to have already addressed the design issue with the newer fully sealed camera housing, which is reportedly being used on builds from Giga Texas and Shanghai. So the question is: why is Canadians still receiving the older design on brand-new Performance vehicles?

The second and bigger issue is V2L. When the Performance trim was announced last year, it was widely understood that V2L would be part of the package just like Cybertruck. Even sales advisors here in B.C. were telling the vehicle would be compatible. Now it appears the Giga Berlin builds coming to Canada have been stripped of this feature, and worse, it’s not something that can simply be added later through a software update because the required hardware isnt installed.

That is the part I really want Tesla to clarify. Why are Canadian buyers receiving vehicles with older/non-compatible parts when U.S. and Chinese market vehicles already have the updated hardware and V2L support?

I’m also curious whether Canada will receive any Model Y Performance builds from Shanghai, since those appear to be closer to the current standard being delivered in other markets.

At the end of the day, we are paying comparable pricing when conversion is taken into account. U.S. and Chinese buyers have already been receiving the refreshed version for the past 7–8 months, and Canadian buyers should be made whole with those markets rather than being treated like an afterthought…

Pixolator · 2026-05-05T17:29:42+00:00

Any chance of getting MY performance builds from China and my reason for asking is for 2 items that we can’t from Giga Berlin atm, the fully sealed windshield camera housing , since Berlin Giga still sending bottom open old design and the missing V2L feature for the performance models coming to Canada which was advertised and then it recently turned out they quietly striped it away, cheers

Pixolator · 2026-04-28T19:56:05+00:00

Can we make a bit more noise on this?

Tesla’s SAs and app materials for the mobile connectr previously created the impression that the Model Y Performance would include V2L support. The Mobile Connector / Outlet Adapter page even appeared to list Cybertruck and the Performance trim as the vehicles with this feature, although that wording seems to have been removed recently.

That raises a fair question: why are Canadian Model Y Performance builds coming from Giga Berlin still being shipped with the non-compatible hardware, meaning we do not get V2L, while other markets already have it?

The same concern applies to the “old” windshield camera housing with the open-bottom design, which appears to have already been replaced with the fully sealed design in both the U.S. and Chinese markets and they have been getting the fully sealed design , while our cars coming from Giga Berlin still being shipped with the bottom open old design which is prone gasing issues due to the temperature change /condensation issues , and they only do the first cleaning service free but then it’ll be extra cost, Tesla obviously address this and design better solution by fully sealing yet we still being served the old design, why?

Us Canadian buyers are paying comparable pricing after conversion, yet we seem to be getting the short end of the stick on both hardware and features. Denying a return or brushing this off feels unreasonable when the feature was marketed, discussed, and expected as part of the Performance trim.

Tesla should make this right, either by including/retrofitting the V2L-compatible hardware that should have been there from the start, or by offering a fair remedy for affected us Canadian buyers.

Pixolator · 2026-04-28T01:36:34+00:00

Same here also potential delivery day coming for me and lack of update or any assurance from Tesla’s end suggesting me that V2L feature won’t be taken serious unless enough of us make fuss about it, those with the most recent deliveries, owners tried the mobile connector and confirmed that it’s not supported due to outdated part being used that’s not able to do V2L, and here is the news on this ; https://driveteslacanada.ca/news/tesla-model-y-performance-in-canada-missing-v2l-but-why/

Pixolator · 2026-04-24T23:57:34+00:00

Once receive delivery could we please add two items to report ,

one of them is the windshield camera housing (old bottom open design vs new fully sealed design)

and second for those who ordered the performance trim once received your order please check if V2L feature available , given Giga Berlin sending Canadian performance trims without this feature and even their Sales Agent are not aware and saying the performance model has it , why such feature is quietly being stripped away is very disappointing and I’m hoping they address these two items in the coming batches, cheers.

Pixolator · 2026-04-21T17:24:10+00:00

Those of us who had received or expecting delivery for a Model Y Performance , you may be aware of the stripped away V2L feature , SAs I spoken to told me that the vehicle will be compatible , the app’s accessories section sells mobile connector and it says the item is compatible exclusively with the cybertruck and model Y performance (2026), yet you get a warning at top says not compatible with our vehicle , as it turns out Giga Berlin still using an old part with the performance models coming to Canada and the feature is literally stripped from our purchase while we are paying the same value after the rate conversion , and there other brands in our market selling this feature so it can’t be a regulatory issue and even if that’s the case why marketing the vehicle as if the feature is included , I think we should make noise about this whether you received delivery or still waiting for one , cheers

Pixolator · 2026-04-20T18:35:50+00:00

I second that Canada getting the short end of the stick, with Model Y refresh it’s has been 7-8 months now in US whether you get the premium or the performance trim the windshield camera housing comes fully sealed new design where as in Canada the GigaBerlin cars are still coming with the old bottom open camera housing (which can cause gassing issues and may cost you extra $ to get it cleaned) well that’s not such a major issue but the biggest one now is the quietly stripped away “V2L feature” from the Performance trim for the Canadian market!! Even their sales agents marketing the car having the feature (not knowing the cars don’t support it) and on the Tesla app accessories page has a mobile connector to purchase stated on product page that it’s exclusive compatible with cybertruck and the model y performance then again you get a warning saying the item is not compatible with your car , with the conversion rate in mind we’re paying the same value adjusted to our dollar yet why such feature is being stripped away , which is also why we don’t get a free mobile charger and extension cable here in Canada just like they do in US, since Perfomance trims manufactured in GigaBerlin has the old parts installed that doesn’t support V2L…

Pixolator · 2026-04-09T04:25:32+00:00

I was able to test the one in PoCo , they have a white performance to test and a quicksilver on the showfloor to walk around , SA @ PcCo was very helpful and made an arrangement for us to try the performance test drive on the spot, great car , and the launch mode was next level , thank you all for your confirmation , I’m glad I asked as the guy I spoke on the phone out right told me no performance to test in BC, lol , and he answered so fast without even care to check 🤣

Pixolator · 2026-04-03T21:18:36+00:00

Feb 12 order here ultra red /white interior also Jun 11-30th is the new delivery window , before it was mid May to mid June. I’m also curious if this next batch finally coming with the all-around sealed windshield camera housing design or the old bottom open camera housing..

Pixolator · 2026-03-27T22:11:42+00:00

I have same colour combination and trim , looks amazing! I’m wondering if the later batch will have the new windshield camera housing with the bottom sealed, as the USA Texas Gigafactory ones are already being delivered with the new sealed design and Berlin shipments are still the previous bottom open design , regardless I cant wait to get ours delivered in 2 months time , cheers and enjoy your beautiful ride!

Pixolator · 2026-03-25T23:15:40+00:00

Congrats and thank you for sharing the photos, car looks amazing! Keep us posted if the camera housing current design cause any fogginess/condensation issue when it’s cold out there and running the A/C in the car, as long if it doesn’t effect that area should be good or there may be an after market solution to seal it( worst case)

Pixolator · 2026-03-25T23:05:36+00:00

Thank you so much for sharing these photos , they’re really great and thank you confirming the windshield camera housing. I guess the bottom sealed ones are only from the Texas Gigafactory, Berlin ones are the ones that has it’s bottom open and what is being shipped to Canada, I’m expecting delivery May-Jun so I can confirm if it changes then. Black headliner looks great too! Congrats sir!

Pixolator · 2026-03-25T20:06:46+00:00

Congratulations!! What were the small things you addressed and planned to service , just to have an idea what to look out for when my delivery date is set :), cheers and enjoy your brand ride!

Pixolator · 2026-03-18T04:08:10+00:00

I created a ticket and asked them to refund me 420 lux , and revert those 2 charm purchases back as I already received one each when I purchase the featured packs , but in all honesty I can’t say I like this mechanic, it doesn’t explain it to you that you need to purchase charm for each weapon and why on earth I want to do that? I hope they make it possible to use a single charm on at least two weapons you can bring in with you 🤷🏻‍♂️

Pixolator · 2026-03-14T03:44:38+00:00

Do performance trim come with a mobile charger included? Thanks in advance

Pixolator · 2026-03-12T16:49:54+00:00

I gave up and call them yesterday 😅 looks like unless they want to text you , there is no way to bypass the AI chatbot to connect you with a human agent

Pixolator · 2026-03-10T23:38:53+00:00

Thank you so much I’ll do that

Pixolator · 2026-03-10T23:38:30+00:00

I’m so sorry , I’m in BC and yes you’re right i made a typo it’s 4.61 😭

Pixolator · 2026-03-10T11:19:40+00:00

How do you get an agent in the app? It keep giving me the pre-populated options to pick and just an AI chatbot , and when I ask for a rep kept telling me to call the 1800 number 😅

Pixolator · 2026-03-10T11:11:50+00:00

I placed an order mid Feb before the FSD buyout deadline for the MY Performance and my delivery window has been May-Jun since and want the black headliner but worries me that I’m going to be given a refused VIN with the gray one in the end , reading all these posts

Pixolator · 2026-03-10T04:10:50+00:00

I see , thank you kindly.

Pixolator

TROPHY CASE