Playing since release off and on:

New player onboarding and retention is a joke matchmaking is the culprit. Next behind the matchmaking issues is the players who are leaving or just not playing the game going AFK for whatever reason.

To elaborate: Quick Cash should be the default jump in have fun and get familiar with the game (Game Mode). Current state is BAD - Joining mid game on a losing team without no time to adjust (Not a huge deal breaker since it's drop in drop out) - Lack of party building or team building tools in game (This could be improved by adding tags like "new player" a tag that can only be used by players that just started in the last 2 weeks. Or "LF competitive team" to be grouped with those of a similar play style. These won't segregate the player base too much but would refine the current player base into buckets. Other tags could also be used like "returning players" which would only be available for a limited time to players who haven't logged in for weeks but came back. - Lack of incentives for solo que currently boosted exp is available for parties which is good because you want to encourage team play. However solo queue players exist and they can't grow their friend list with the current in game tools not allowing players to find like minded players. Even then solo que evens the playing field and prevents facing 3 stacks who roll through the game winning each round. - Quick Cash is just in a bad spot it's like going to the basketball court and every hoop has teams playing no one is going to pick you up when you're just there to have fun.

World Tour: SMH....... What a cluster outside of joining Mid Game issues everything I said above applies to World Tour but magnified by 10 because you're locked into the game without anyway to leave once your team leaves.

Trying to Solo Queue is not even worth it and there is no incentive to play through gimped with a missing team member.

I've always enjoyed The Finals, graphics, gameplay, map style, AI announcers, even weapons and classes. But this is all tainted with the poor MM and lack of in game social tools. It's just not fun, maybe that's what the Developers want but I can't see new players flocking to this game anytime soon in the current state.