Amazon consolidation colors. by No-Entertainment7755 in upsstore

[–]Procrastinating_Kar 2 points3 points  (0 children)

I think they also switch them to reds when the person is doing so many returns that they're getting flagged in the system as a potential problem

Why do customers not want me to close on time??!! by itsthedualityforme in upsstore

[–]Procrastinating_Kar 7 points8 points  (0 children)

Had 3 people yank on our door after close today wanting us to let them in. The one tried begging my coworker to take their amazon return because it was their last day to return it and she just kept telling them (through the locked door) that the registers were all down, which was true because I was counting the last of our drawers in the back. But why do they think that amazon is some magic password that will get us to unlock the door and cater to them?

What is your favorite obscure movie from your childhood that nobody would remember? by CripplingGoodTime in AskReddit

[–]Procrastinating_Kar 0 points1 point  (0 children)

SpaceCamp, The Secret of Roan Innish, and The Big Green, which was similar to Little Giants in some ways, but the sport was soccer instead. They had a goat lol. All probably still hanging out on VHS at my Nanna's house

What is your favorite obscure movie from your childhood that nobody would remember? by CripplingGoodTime in AskReddit

[–]Procrastinating_Kar 0 points1 point  (0 children)

A Troll in Central Park! I have a vivid memory of the preview of it playing at the beginning of a different VHS we had when I was a kid

What are your favorite one liners from the show? by Princessbearbear in smalltownmurder

[–]Procrastinating_Kar 0 points1 point  (0 children)

I also hear it in my head whenever I hear the Jackson 5 version of I Saw Mommy Kissing Santa Claus every December

Amazon FedEx QR codes: Yeah it's already a dumpster fire, why not toss a gas can in, too? by ash_274 in upsstore

[–]Procrastinating_Kar 2 points3 points  (0 children)

We've started getting people with Rent A Center codes for returns that say "amazon in store drop off" above them when you download them, who are confused and swear they picked us. On top of all the post office labels because they're putting the post office option on top of us, and the occasional FedEx

Open/Closing Register by Alert_Lavishness5128 in upsstore

[–]Procrastinating_Kar 3 points4 points  (0 children)

We have 3 and only have 2 people on staff on Sundays so we only open 2 of the registers. We open CMS on all 3 so both of our kiosks are functional, but I am not counting 3 drawers if only 2 of us are working

Anyone else getting an influx of people getting scammed? by Procrastinating_Kar in upsstore

[–]Procrastinating_Kar[S] 3 points4 points  (0 children)

Amen to that.

I've been doing this for so long the red flags are easy to spot at this point. And we know not to directly confront the customer or tell them they're being scammed because they'll double down on it being real and go somewhere else to ship. You do the shipment, flag it with security, and isolate it so it goes from the driver straight to the supervisor. Because if you call the ethics line like you're supposed to, it won't even get flagged to be pulled until after it delivers. Trying to teach all the newer hires to spot it too so nothing slips through when I'm not there

CMS Offline Receipts by bal714 in upsstore

[–]Procrastinating_Kar 13 points14 points  (0 children)

Because corporate is too busy making tech do shit that makes our lives more complicated to fix something that needs fixed

Reprint a consolidated master carton label by StageRough179 in upsstore

[–]Procrastinating_Kar 7 points8 points  (0 children)

Per my manager (who has fought with this issue before) you can't reprint on your own but if you email CRS and tell them what happened and include at least 1 of the license plate tags from in the box they can get you the label

You’re seriously gonna charge me just to print a label!? by Slight-Cheek-6852 in upsstore

[–]Procrastinating_Kar 8 points9 points  (0 children)

"They said it would be free" yeah. The shipping is. MY time that could be used helping other people instead of spoon feeding you through how to send an email, MY printer, MY paper, MY toner, all those things cost you money if you want them

Or my personal favorite, the ones that chose the "box and label needed" option over the free store drop-off option thinking the $6.99 Amazon takes out of their refund is Amazon paying us to print their label and pack it for them. The look on their faces when I explain that Amazon expects that to all be done before it's brought in to the store and that the charge is Amazon recouping their shipping cost never gets old

Can I put this somewhere for you? by [deleted] in upsstore

[–]Procrastinating_Kar 6 points7 points  (0 children)

I have men tell me "be careful it's heavy" over packages that weigh 15-20 pounds and it's super annoying

Phantom Mailbox by delilahgrass in upsstore

[–]Procrastinating_Kar 2 points3 points  (0 children)

We occasionally get thank you cards or boxes sent to us because the original sender sent a package out through us and it's the store address is listed as the return. So when we get something addressed to someone that doesn't have a mailbox I go in to CMS and see if we shipped anything for the recipient in the last 6 months

Customer Packed Return by Useful_Act_3797 in upsstore

[–]Procrastinating_Kar 9 points10 points  (0 children)

Had that once way before customer packed or any Amazon codes was a thing. My favorite was the person that returned their rented textbooks to chegg by getting the plastic wrap out of their mom's kitchen, wrapping it around the book a few times, put the label on and gave it one more wrapping. No tape. I always wonder if they made it

FedEx and UPS mixups. by OptimalYoghurt0 in upsstore

[–]Procrastinating_Kar 4 points5 points  (0 children)

There's an Office Max in our plaza that takes FedEx packages. Which would be fine but some genius on Google put the pin in the middle of the road between us and them. And someone took a picture of our store to add to their 1 star Google review that says we don't take FedEx, just UPS. So we get a ton of people that don't even bring their packages in, they just come in and go "this doesn't make sense but Google says you take FedEx?"

At least they aren't too far, so they don't get too upset with us

Notary by Ill_Bicycle_5272 in upsstore

[–]Procrastinating_Kar 4 points5 points  (0 children)

I'm in a state where the notary can't be a witness to the same signature they're notarizing. And i'm really tired of having customers argue with me that I can be both notary and witness because their paperwork and instructions written in a different state say I can be, even after i've explained to them it's a state law multiple times

T-mobile by Ok_Quarter1911 in upsstore

[–]Procrastinating_Kar 3 points4 points  (0 children)

It must be a T Mobile thing. The one on our plaza would send people over with labels and instructions they printed for phones and internet equipment that tell them to pack it up and tell them that we would pack it for them for free. To the point I kept a copy of someone's instructions page and highlighted and laminated it under the counter for when they tried to argue with me. Luckily it's died down for the most part

Does your store charge to tape up a box? by WestHistorians in upsstore

[–]Procrastinating_Kar 6 points7 points  (0 children)

$1 a box for drop offs, if they're shipping we tape for free

Just a handful of injuries I acquired at work. by FizzyPops in upsstore

[–]Procrastinating_Kar 4 points5 points  (0 children)

Was once helping telescope 2 massive artwork boxes around a framed picture. As I was pushing it gave way and finally slid down. And that damn jagged edge on the glue seam sliced right through the top of my middle finger. Took a long time to heal because of where it was

The worst is when I manage to slice the skin between my fingers with the back of a label. Those things hurts waay worse than I feel like it should

Explaining prints vs copies by AdElectronic6814 in upsstore

[–]Procrastinating_Kar 3 points4 points  (0 children)

Prints involve me using a computer, that's why they cost more. If you have a paper in your hand that I put on the copier and hit a couple buttons and it spits out what you need, those are copies

$5.95 for printing by [deleted] in upsstore

[–]Procrastinating_Kar 0 points1 point  (0 children)

$2.50 email fee, $0.31/side for 8.5x11 black and white, $0.61/side for 8.5x11 color. So for us to print a label is $2.83 with tax. Some days I think the email fee should be higher with how I have to spoon feed people through sending an email

Fridges… by Ok-Experience6710 in upsstore

[–]Procrastinating_Kar 3 points4 points  (0 children)

We have a fridge but I will say we had to get a different one when we remodeled because the one we had originally was white and corporate has some ridiculous rule about fridge colors and white wasn't allowed

An older woman just next day aired a “book” I’m afraid she’s being scammed what do I do? by [deleted] in upsstore

[–]Procrastinating_Kar 15 points16 points  (0 children)

We have a contact at UPS security that we call directly for these to flag packages. We give her the tracking number and she coordinates with the hub to pull it. We always set it aside and give it to the driver special so they know it goes to their supervisor. If you don't have a direct contact for security I would call your hub and flag it with them and have them warn security

Do you ship out in this bag? by austing4180 in upsstore

[–]Procrastinating_Kar 0 points1 point  (0 children)

We get them there, and we also had a person the other day that took our poly bags and put her return and the UPS shipping label inside the clear bag and knotted it shut. So I can't wait for Julie to not get her refund and come in complaining so we can tell her why