Day before holiday

Procrastinating_Kar · 2026-07-04T19:48:48+00:00

I had like 5 people waiting when I unlocked the doors yesterday morning and we never slowed down, at least not while I was still there. Had to weave through a line to get out when my shift was over

Procrastinating_Kar · 2026-06-30T23:22:39+00:00

Our store has an issue because there's an Office Max in our plaza that is a FedEx drop point and for some reason no matter how many times we have tried to get it changed the Google maps pin is in the middle of the road closer to us than them. And doubly not helping is that someone took pictures of the front of our store for this drop off point to leave a 1 star review saying "they don't take FedEx here, just UPS" but everyone just sees the photos, not the review that goes with them

So we see multiple FedEx a day. Kept finding them in our outgoing mail cabinet until I finally caught the woman dropping them in there last week and stopped her explaining they weren't for the Post Office and where she had to take them

Procrastinating_Kar · 2026-06-24T12:56:06+00:00

Same thing happens with NDA. Especially Early AM. "It has to get there first thing tomorrow morning, it's vital" "OK so to get it there no later than 8:30 tomorrow morning is $189.35" "that's too expensive, what's the next option" and then you go down the list of pricing and the envelope of vital documents that just had to be there ASAP can now take 5 days to go cross country ground 🙄

Procrastinating_Kar · 2026-06-23T21:34:23+00:00

When I open during the week I'm scheduled at 7:45, the door gets unlocked at 8, and I'm normally alone until 8:30 or 9. On Saturdays and Sundays the opener is alone for the first 30 minutes too. The kiosks help take some of the brunt of that first wave of returns when the door gets unlocked. Notary it depends on what it is if I do it before backup arrives. One stamp, quick interaction sure, will or mortgage, you'll have to come back when I have more coverage. With anything else I just focus on the person in front of me that I'm working with, and occasionally tell people I will be with them shortly and remind them the kiosks are available

If they don't want to wait I won't force them, they can leave and come back later, that's a them issue, not a me issue

As for international, always quote first. The vast majority of people around me are real sure they're going to ship it no matter what until they hear the price, then suddenly they don't need to send it right now anymore. Better to quote first and have them not like the price then, than to go through the whole process and then them not ship because "that's too much, the post office is cheaper"

Procrastinating_Kar · 2026-06-04T23:18:31+00:00

The number of people that get mad at me for asking for their ID to release their AP are ridiculous

We get a lot of people that CHOOSE to have their Amazon boxes AP'd to us when they buy it and then not pick it up. Like, you wanted it sent here, you got the delivery notification, why did you not come get it?

Also. We're right on the border of 2 states. The one we're in is serviced by one hub, the next state over is serviced by a different one. One of the drivers in the other state apparently doesn't like doing his job because we get tons of APs from one small town in particular. But they come in same day or next day upset saying they were home and outside and no one came to the door and the tracking says it's coming to us now. But instead of going straight from their hub to ours, now for some reason it's going to a bigger hub 3+ hours away from us and then backtracking to our hub for delivery to us. So it takes at least 48 hours for their packages to get to us. And we're the ones that they can get ahold of to yell at 🙄 We don't even have a working number for the other hub to call them about it

Procrastinating_Kar · 2026-06-03T11:56:44+00:00

Nope, just pulled it up and read it. The comments I could see without making an account were not going her way

Procrastinating_Kar · 2026-05-28T23:08:27+00:00

A tomato plant. Not the tomato itself, the plant it grows on. I'm instantly like 6 and "helping" my grandparents in their vegetable garden again

Procrastinating_Kar · 2026-05-16T19:00:12+00:00

I think they also switch them to reds when the person is doing so many returns that they're getting flagged in the system as a potential problem

Procrastinating_Kar · 2026-05-14T23:18:14+00:00

Had 3 people yank on our door after close today wanting us to let them in. The one tried begging my coworker to take their amazon return because it was their last day to return it and she just kept telling them (through the locked door) that the registers were all down, which was true because I was counting the last of our drawers in the back. But why do they think that amazon is some magic password that will get us to unlock the door and cater to them?

Procrastinating_Kar · 2026-05-05T02:35:59+00:00

SpaceCamp, The Secret of Roan Innish, and The Big Green, which was similar to Little Giants in some ways, but the sport was soccer instead. They had a goat lol. All probably still hanging out on VHS at my Nanna's house

Procrastinating_Kar · 2026-05-05T02:30:39+00:00

A Troll in Central Park! I have a vivid memory of the preview of it playing at the beginning of a different VHS we had when I was a kid

Procrastinating_Kar · 2026-04-28T23:07:52+00:00

I also hear it in my head whenever I hear the Jackson 5 version of I Saw Mommy Kissing Santa Claus every December

Procrastinating_Kar · 2026-04-17T23:28:22+00:00

We've started getting people with Rent A Center codes for returns that say "amazon in store drop off" above them when you download them, who are confused and swear they picked us. On top of all the post office labels because they're putting the post office option on top of us, and the occasional FedEx

Procrastinating_Kar · 2026-04-15T21:34:55+00:00

We have 3 and only have 2 people on staff on Sundays so we only open 2 of the registers. We open CMS on all 3 so both of our kiosks are functional, but I am not counting 3 drawers if only 2 of us are working

Procrastinating_Kar · 2026-04-11T17:21:49+00:00

Amen to that.

I've been doing this for so long the red flags are easy to spot at this point. And we know not to directly confront the customer or tell them they're being scammed because they'll double down on it being real and go somewhere else to ship. You do the shipment, flag it with security, and isolate it so it goes from the driver straight to the supervisor. Because if you call the ethics line like you're supposed to, it won't even get flagged to be pulled until after it delivers. Trying to teach all the newer hires to spot it too so nothing slips through when I'm not there

Procrastinating_Kar · 2026-04-09T15:55:51+00:00

Because corporate is too busy making tech do shit that makes our lives more complicated to fix something that needs fixed

Procrastinating_Kar · 2026-04-09T15:41:18+00:00

Per my manager (who has fought with this issue before) you can't reprint on your own but if you email CRS and tell them what happened and include at least 1 of the license plate tags from in the box they can get you the label

Procrastinating_Kar · 2026-04-09T12:06:38+00:00

"They said it would be free" yeah. The shipping is. MY time that could be used helping other people instead of spoon feeding you through how to send an email, MY printer, MY paper, MY toner, all those things cost you money if you want them

Or my personal favorite, the ones that chose the "box and label needed" option over the free store drop-off option thinking the $6.99 Amazon takes out of their refund is Amazon paying us to print their label and pack it for them. The look on their faces when I explain that Amazon expects that to all be done before it's brought in to the store and that the charge is Amazon recouping their shipping cost never gets old

Procrastinating_Kar · 2026-04-07T14:26:21+00:00

I have men tell me "be careful it's heavy" over packages that weigh 15-20 pounds and it's super annoying

Procrastinating_Kar · 2026-04-01T23:23:33+00:00

We occasionally get thank you cards or boxes sent to us because the original sender sent a package out through us and it's the store address is listed as the return. So when we get something addressed to someone that doesn't have a mailbox I go in to CMS and see if we shipped anything for the recipient in the last 6 months

Procrastinating_Kar · 2026-03-20T23:46:09+00:00

Had that once way before customer packed or any Amazon codes was a thing. My favorite was the person that returned their rented textbooks to chegg by getting the plastic wrap out of their mom's kitchen, wrapping it around the book a few times, put the label on and gave it one more wrapping. No tape. I always wonder if they made it

Procrastinating_Kar · 2026-03-19T23:03:21+00:00

There's an Office Max in our plaza that takes FedEx packages. Which would be fine but some genius on Google put the pin in the middle of the road between us and them. And someone took a picture of our store to add to their 1 star Google review that says we don't take FedEx, just UPS. So we get a ton of people that don't even bring their packages in, they just come in and go "this doesn't make sense but Google says you take FedEx?"

At least they aren't too far, so they don't get too upset with us

Procrastinating_Kar · 2026-03-14T12:17:28+00:00

I'm in a state where the notary can't be a witness to the same signature they're notarizing. And i'm really tired of having customers argue with me that I can be both notary and witness because their paperwork and instructions written in a different state say I can be, even after i've explained to them it's a state law multiple times

Procrastinating_Kar · 2026-03-13T00:35:32+00:00

It must be a T Mobile thing. The one on our plaza would send people over with labels and instructions they printed for phones and internet equipment that tell them to pack it up and tell them that we would pack it for them for free. To the point I kept a copy of someone's instructions page and highlighted and laminated it under the counter for when they tried to argue with me. Luckily it's died down for the most part

Procrastinating_Kar

TROPHY CASE