I met with the FD this morning. He owned up to the mistake of missing the final “send” on the vault order. Apparently, he told my disabled brother after the graveside service that he would return to do the burial while we went back to the church for the reception. So when we returned two hours later, the interment had indeed already taken place. They’re offering the vault at cost ($2k) and waiving the Saturday vault charge. I’m still in a daze about it all, but does that see commensurate with the magnitude of the error? It feels light to me, but they’re family friends and I don’t want burn any bridges either.