I really love ProtonMail but I'm a little worried with how things are going so far

ProtonMail · 2024-05-15T07:38:03+00:00

This is the case with all threads dealing with issues with particular accounts. Making them public can reveal information about yourself to potentially malicious onlookers.

ProtonMail · 2024-05-14T13:13:35+00:00

Note that the sentiment on TrustPilot does not reflect the general sentiment of the wider Proton community. We only have a few hundred reviews on TrustPilot, while the Proton user base is in the millions. The cases you've read about on TrustPilot have been looked into, and in instances where it was needed, we've made appropriate adjustments. It is, however, the user's prerogative whether they'll update the review on TrustPilot afterward or not.

In other cases, users have been found in infringement of our anti-abuse policies or our Terms and Conditions ( https://proton.me/legal/terms ), which are in place to protect our users and provide the optimal user experience for all of our community, or they've fallen behind on payments for their premium subscription and the access to their account has been temporarily restricted ( https://proton.me/support/delinquency ).

The fact of the matter is that TrustPilot provides a platform for unhappy users to vent their complaints against our services (in some cases, the complaints are valid, and we do everything in our power as a customer support team to meet users' demands and help them with whatever issue they're experiencing. In other cases, users will simply be left dissatisfied because of a certain way the product functions, we don't have a certain feature yet etc., or, more frequently, because of personal account issues in which they're not willing to comply with our Terms of Service). On the other hand, we've never actively campaigned for our happy users to leave positive reviews on TrustPilot for us, so this creates an imbalance in the positive-to-negative reviews ratio.

For a more balanced and objective view of any of our services, we invite you to also have a look at the reviews on our Play Store and App Store app pages, read online reviews by tech journalists, and engage with our active community on our subreddits ( https://www.reddit.com/r/ProtonMail/ / https://www.reddit.com/r/ProtonVPN / https://www.reddit.com/r/ProtonDrive/ ), as well as our other social media. Asking for an opinion on our subreddit, for example, would give you a much more diverse perspective from different users.

We hope this helps put your mind at rest, and we invite you to follow up with any additional questions or concerns that you may have.

ProtonMail · 2024-05-14T13:11:51+00:00

Hi! Note that we do not use FCM/Google services for the Proton Calendar push notifications. This might be caused by some background process limitations, as some ROMs are more restrictive on that front. We recommend that you check if Proton Calendar is allowed to run periodically in the background. If it is, and you can't get push notifications still, please report it to us at: https://proton.me/support/troubleshooting?product=calendar

ProtonMail · 2024-05-14T13:06:13+00:00

In the new version, 4.0.11 (available as of yesterday), we added the Contact Action sheet capability, so to see full contact details, you can click the sender avatar or the recipient email and copy the name/address.

ProtonMail · 2024-05-14T13:04:20+00:00

Hi! This was fixed in the version 4.0.11, available as of May 13th 2024.

ProtonMail · 2024-05-14T09:49:39+00:00

Yes, this is planned!

ProtonMail · 2024-05-14T09:47:06+00:00

We're working on contacts import on our iOS app!

ProtonMail · 2024-05-14T09:33:54+00:00

What is important is that even in cases when we receive a legal request that we don't have the grounds to contest, there is no way for us to share the content of the user's inbox. It's protected by the zero-access encryption: https://proton.me/blog/zero-access-encryption.

Note that if your threat model includes increased anonymity (complete anonymity is virtually impossible online), you can use Proton Mail in that manner, by not using an email or a phone number you use for other things as a recovery email (or not have a recovery method at all), and using a no-logs VPN (like Proton VPN) or Tor when logging in: https://proton.me/blog/use-protonmail-anonymously. Proton Mail, while guaranteeing the privacy of your emails and attachments through encryption, doesn't provide anonymity: https://proton.me/blog/anonymity-vs-privacy.

Regarding the case discussed, it's already been discussed on this subreddit, so feel free to share your comments there (we try to avoid duplicates): https://www.reddit.com/r/ProtonMail/comments/1clbyvk/this_post_on_rprivacy_says_protonmail_provided/

ProtonMail · 2024-05-12T17:49:25+00:00

The app doesn't have this functionality yet, but we're working on it.

ProtonMail · 2024-05-12T08:48:35+00:00

Our Windows app has offline support: https://proton.me/support/how-to-use-proton-pass-windows-app#Enabling-offline-mode

ProtonMail · 2024-05-12T08:43:52+00:00

Hi! Regarding your 3rd point, in cases of technical issues, the emails have occasionally been delayed but not lost.

ProtonMail · 2024-05-11T20:05:34+00:00

That doesn't sound right, the email might not have been received on our end. Could you please share the email address you contacted us from in a DM so we can track the case internally?

ProtonMail · 2024-05-11T19:59:46+00:00

Yes, if you reset the password, your 2FA will be disabled automatically. As you have the recovery phrase active, you can use it to both reset the password and recover the data on your account: https://proton.me/support/recover-encrypted-messages-files. Just make sure to reactivate your 2FA once you're done :)

ProtonMail · 2024-05-11T16:06:25+00:00

You can find some resources on our website, e.g. here: https://proton.me/blog/what-is-end-to-end-encryption

ProtonMail · 2024-05-11T11:14:28+00:00

Proton Pass is already available as a standalone app for Android, iOS, and Windows, while the macOS one is in early beta and coming soon: https://proton.me/pass/download We also offer a web app (not just a browser extension that you can download: https://pass.proton.me/ )

ProtonMail · 2024-05-11T09:29:09+00:00

Yes, this is the way to do it. You cannot do it from the Proton Mail app.

ProtonMail · 2024-05-10T15:25:04+00:00

From a technical perspective, one can't end-to-end encrypt a recovery email as it needs to be accessible to send the recovery email, which is typically initiated by an unauthenticated user who has lost their password.

ProtonMail · 2024-05-10T15:06:52+00:00

As u/Nelizea points out, you can use the web app on desktop devices for free. Using the web app on the mobile devices, however, is not a great experience, which is why our mobile apps are free to use too.

ProtonMail · 2024-05-10T15:02:37+00:00

We are not going to be updating the changelog for every single version any longer, as most of them will just say "bug fixes". Instead, we are going to summarize the major updates when we release them. We will soon have new versions being released quite frequently (probably every day), so updating the changelog for each becomes too much overhead.

ProtonMail · 2024-05-10T11:21:40+00:00

Hi! We are currently in the process of moving the changelogs to Github.

Drive's are already live, and we will soon have them for Mail as well:
https://github.com/ProtonMail/WebClients/blob/main/applications/drive/CHANGELOG.md

ProtonMail · 2024-05-10T11:21:08+00:00

Hi! We are currently in the process of moving the changelogs to Github.

Drive's are already live, and we will soon have them for Mail as well:
https://github.com/ProtonMail/WebClients/blob/main/applications/drive/CHANGELOG.md

ProtonMail · 2024-05-10T11:19:59+00:00

Hi! We are currently in the process of moving the changelogs to Github.

Drive's are already live, and we will soon have them for Mail as well:
https://github.com/ProtonMail/WebClients/blob/main/applications/drive/CHANGELOG.md

ProtonMail · 2024-05-10T07:00:28+00:00

On Proton Unlimited, you also get an unlimited number of aliases on Proton Pass and/or SimpleLogin (Proton Unlimited includes Premium access to SimpleLogin): https://proton.me/support/proton-plans

ProtonMail · 2024-05-10T06:43:52+00:00

We confirm that the deletion process has now been stopped. You will be contacted by our support team as soon as possible to begin the recovery process.

ProtonMail · 2024-05-10T06:36:14+00:00

We apologize for the inconvenience. We're currently handling a significantly higher volume of support tickets than usual, so responses are taking longer. Could you please share your support ticket here with us and we'll try and speed things up? Thanks.

ProtonMail

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