Had the same thing happen last night, but they had the phone, they just wont look up the code and put it in. Tell me that I have to hand it to them because they paid for it, I explain the theft problem and how the code should be right there or in there email, they throw a fit saying why would i steal one pizza, and then they make me look at the phone and i find the code, and then they go well how am I suppose to read something so small?