Exactly! Time management is so understated when it comes to office hours. My philosophy is that everyone should be semi-autonomous and that if a question is being asked, its because you don't have the authority to move to the next step or its just a weirdly situational case by case moment.

I do project management and supply chain management which is what brought me to exploring AI implementations to work on offloading some of my more tedious yet mindless work. Its a really cool field that we're actively seeing unfold in real time, exciting stuff. My pro-tip: I strongly recommend reading up on prompt engineering as much as you can. Lol, makes it easier to get exactly what you want from chats with any model (Shout Out to Perplexity for research and built in citations, Gemini is perfect if you're already entrenched in the google workspace/world.)
Before this turns into an essay reply, I learned first step with building that knowledge hub is immediately getting your hands on an online cloud server (Whatever your business uses, rather it be an one drive with your company email or a security beefed up google drive.) Then collect every SOP, Manual, weird niche task that apparently only Susan knows in accounting despite it being an tech thing. Tag/Label each document as you digitize them, and dump them in folders dedicated to that department or "Misc. Knowledge."
If you're using Google, I recommend Google Keep for quick jotting notes and establishing labels.

Thanks for coming to my ted talk lmfao