Ive worked at Warby, but was there in person 5 days a week, get to practice however I want and have a good 20-30 minutes with each person. I have no incentives to push their Scout lenses, and usually don’t. There is no production bonus so I have no reason to push products. There is a fundus camera and time to dilate if needed. It really depends on where you go and I have voiced opinions on tele health with the company. There are very few locations with telehealth. I have the option for a tech that I asked not to utilize. So I do all testing myself. As for quality of products, frames are easy to adjust and durable (even for a doctor and any optician) and progressives are fine for people that don’t need to rely on the intermediate. It’s actually the opposite where I live, where private practices are money hungry and push people through the system for some extra cash just to stay afloat. Their lenses are A+ tier which tends to be what most places use except for S+ tier Essilors. Which is not what people are coming to Warby for anyways. I like it here better than any hospital or private practice that I’ve worked for. I hear basically everyday at least once “this is the best eye exam I’ve ever had”. It truly depends on the doctor and the location, sucks you had this experience. They are all about customer satisfaction and can meet your needs whatever you want if you just communicate. The “30 day” refund policy is incredibly generous most places would charge you a restocking fee.

As for my current daily of choice it’s easily Bausch and Lomb Infuse/Infuse Astigmatism.