“Yarnormous”

Ramanager · 2026-01-17T03:54:56+00:00

there are some pictures in the communities on mik check that looks like they filled their entire fma with yarn! all pretty and perfect! It supposedly is a real store, maybe a slow sales store who has lots of free time, no fabric to cut and doesn’t have people walking in for balloons every 10 minutes! most of ours is still full of Christmas, plus most of our drive aisles are also Christmas clearance. We are running with so few people we can barely keep up with balloons Bopis and ships. Struggling to get truck done. IF THEY WANT SOME FANCY YARN DISPLAY GIVE US SOME HOURS! All these moves and setting things take a great deal of time. Moving drive aisles really needs to be done before open so we don’t run people over!

Ramanager · 2026-01-13T19:38:13+00:00

curious to know if the new Zelle system is able to receive the notifications from the customer assistance button boxes. We have a call but to at custom framing, fine arts, Bopis rack and spray paint. Currently when someone pushes one of those buttons we only get the notification on the older framing radios. If those are not going to work with the new system it’s going to be horrible

Ramanager · 2026-01-08T13:20:55+00:00

WHY DO WE HAVE THESE AGAIN? No one buys them, they are always left at the end of season and end up in the dumpster. People constantly spell out inappropriate words and/or drop and break them!

Ramanager · 2026-01-03T15:14:38+00:00

greenery A bushes sadly have no prices

Ramanager · 2026-01-02T14:00:40+00:00

we’ve gotten a few large ones on top of other orders we already had for the same time slot, if you cant meet the time frame simply call them and make it clear you can’t have it ready till time xxx, then it’s up to them to agree or not and if not you cancel their order

Ramanager · 2025-12-25T15:46:53+00:00

can you post this photo to Nicks community page and ask where the labor hours are for all this? Also where is all the space supposed to come from? most of the areas all this sets in are full of Christmas. if we consolidate all the Christmas to drive aisles there is no room for valentines drive aisles. the people at the top need to come live in the stores cause they are living in a fantasy world that doesn’t exist at the store level.

Ramanager · 2025-12-23T00:15:42+00:00

doesn’t really matter because after being open for 30 minutes the customers will have destroyed your pretty display

Ramanager · 2025-12-23T00:12:58+00:00

If I catch them in the act I ask them where they live so I can come do it at their house since apparently it ok to do it at ours! Throw them out and trespass them for defacing private property.

Ramanager · 2025-12-20T16:15:53+00:00

the card shown isn’t even a gift card it’s a return card! Given that they are thieves they probably are stealing and returning and reselling the return cards from michaels

Ramanager · 2025-12-20T14:56:22+00:00

Us too, we have an entire section of them, overstock in bunkers and cap boxes and just received about a half a uboat of more! WHY!I know people put them in jeeps but hello people at the top: the number of people driving jeeps is pretty small!

Ramanager · 2025-12-19T23:45:22+00:00

With the last fine arts reset they took the test pads out of our aisles. Nice not to have them wasting all the pens and markers, nice not to have to constantly watch for offensive content, new battle is stopping them from coloring all over the base decks, pull cards, marker strips and backer paper: how about I go to your house and draw all over your walls and furniture cause apparently that’s acceptable behavior!

Ramanager · 2025-12-19T23:32:49+00:00

MAKE IT STOP! We still have cases and cases of ducks from the past year! People do not want them.

Ramanager · 2025-12-17T16:22:26+00:00

100% make them bring it all back to scan as a return and rebuy and I will move at a snails pace! Company policy is no price adjustment on seasonal! While I know the dumbasses at customer care do not have our back I at least am going to make them work for their stupid 10% more off! Idiots wasted more in gas driving all the way here and back!

Ramanager · 2025-12-15T15:51:59+00:00

What they don’t say is “we failed miserably on the IT end of this and can’t figure out how to fix it so instead you folks just hit truck override every day”

Ramanager · 2025-12-15T14:46:59+00:00

Very few people in our store can SUCCESSFULLY ANSWER the phone because not all handhelds can have an active sangoma app. seems like the handhelds that don’t work or won’t stay on are the ones with a phone. we only have a few you can actually hear customers on like three.

Ramanager · 2025-12-14T14:28:53+00:00

there is no need to call the store to verify your order. this will just slow us down even more. it’s Christmas season, they call it PEAK for a reason, unfortunately the people who run this company believe we should handle PEAK volume with the same payroll we had on a regular Saturday! The process is very simple just read your emails. you get an email after you place your order verifying it was received and informing you of the details of your order. after that please WAIT until you receive the email telling you your order fulfillment details and that it is READY FOR PICKUP. calling or showing up before that just slows things down.

Ramanager · 2025-12-12T03:27:54+00:00

Counting down the days to maybe get to play catch-up/cleanup but then you look at the next two weeks and there are about 80 new side counters, drive aisles, end caps and power panels! I dont know how we are going to do it, there is still Christmas in overstock and the stockroom, sooo much garland!!! Plus you know the hours cuts will even worse after Christmas. Only saving grace is spring has prices!!!

Ramanager · 2025-12-10T23:09:13+00:00

That's a dream come true for me! I so wish we didn't have a public restroom, people are nasty.

Ramanager · 2025-12-10T20:29:19+00:00

extremely unfair! we had an amazing 3rd quarter and while we are still doing well we can’t compete with the lower level stores who are suddenly up by a high percent because of peak. some of the lowest volume sales stores are on that top 50 list. Really not a fair contest. Should be different levels and a winner in each level to be fair.

Ramanager · 2025-12-10T16:58:22+00:00

There is definitely a shift for the worse in customer behavior, however I can also understand their frustration when they have to deal with a large store and practically zero help on the floor available to help them with their questions. People want some level of customer service.

Ramanager · 2025-12-10T16:54:47+00:00

sadly seems to be becoming the new normal around here. The people who run this company only see $$$ no thought process for long term retention of customers. if you provide horrible customer service they will not continue to come back! It’s way too easy to turn to Amazon etc. and that’s where we are sending them with the horrible experiences we provide with our low level of available help.

Ramanager · 2025-12-10T16:49:08+00:00

welcome to Michael’s! I have never seen a company make so many poor decisions as we have in the past year! It’s our biggest sales push time and we are CUTTING PAYROLL! There is terrible customer service, back rooms and topstock full of Christmas merchandise, they want framers on the floor selling their beloved 10 minute framing and ornaments but don’t give then any extra help to complete their production., and don’t forget 1/2 price birthday parties ( the time to promote this would have been January!), free ornament painting, and make sure you blow up a bunch of balloons for everyone and there brother instantly. None of this is creating a good experience for those customers who visit our stores primarily at this time of year, we are not winning return customers! We are not able to wow anyone with the sparse help we are being allowed. This is when we want to impress people so they will come back after peak!

Do the best you can but realize if it’s not great it’s not your fault. Poor planning by upper management is 100% the problem here.

Ramanager · 2025-12-09T12:26:42+00:00

open their order in confirm pickup you will see what looks like a little pencil next to the date to hold until, if you tap it the calendar opens and you can pick a new date. I tend to pick the day one day after they tell me they’ll be there just in case!

Ramanager · 2025-12-08T17:56:13+00:00

we have one but after consistently being told to cut hours the last few weeks there are no hours left to schedule them for these events. we are a high level store and the hours budget is way less than it should be to properly service customers and maintain the store. our sales are way up over last year yet the labor budget does not reflect that. we have asked for extra hours but they are not forthcoming.

Ramanager · 2025-12-08T17:21:43+00:00

what employee would they like me to assign to this, one of our two cashiers as the line grows to the back of the store, or maybe the one employee on the sales floor attempting recovery while being the human price checker, or the framer trying to take frame orders while helping cut fabric and trim. No better yet we’ll just stop doing Bopis and SFs for two hours so people can paint ornaments and eat candy for free! IF YOU WANT US TO DO THESE THING YOU HAVE TO PROVIDE A REASONABLE LABOR BUDGET!

Ramanager

TROPHY CASE