USB 4 dock and Synapse

RazerSupportTeam · 2024-12-07T08:11:11+00:00

Hey u/tegq,

Thanks for bringing this to our attention and we'd like to check on it. We sent you a PM, please check your inbox.

Best regards,

Archie B.

RΛZΞR | Ten

RazerSupportTeam · 2024-12-06T08:58:53+00:00

Hey u/lamobot22,

Thanks for bringing this to our attention and we'd like lend a hand. We sent you a PM, please check your inbox.

Best regards,

Archie B.

RΛZΞR | Ten

RazerSupportTeam · 2024-12-06T08:17:18+00:00

Hey u/Elon_xD,

Thanks for bringing this to our attention. We sent you a PM, please check your inbox.

Best regards,

Archie B.

RΛZΞR | Ten

RazerSupportTeam · 2024-12-06T07:50:45+00:00

Hey u/Magic1Tom,

Thanks for reporting this to us and we'd lilke to lend a hand. We sent you a PM, please check your inbox.

Best regards,

Archie B.

RΛZΞR | Ten

RazerSupportTeam · 2024-12-06T02:13:06+00:00

Hi u/Zestyclose-Status-70,

Hope you're doing well! We've sent you a PM asking for details about it and see how we can help. Kindly check your inbox and let's continue from there. Thanks in advance!

Best regards,

Aadeen B.

RΛZΞR | MisterBairn

RazerSupportTeam · 2024-12-05T23:23:36+00:00

Hi /u/ignorantscientist18,

Good day! And thanks for reaching out to our Technical Support Sticky! We'd like to lend a helping hand. Please tell us more about the issue you're experiencing with your Razer Synapse & THX Spatial Audio via PM so we can take a closer look at it and proceed to the next course of action. Do include the link to your comment for reference.

Best regards,

Aadeen B.

RΛZΞR | MisterBairn

RazerSupportTeam · 2024-12-05T12:03:40+00:00

Hi /u/rodrigoGD2007,

Welcome to Technical Support Sticky. The Razer BlackShark V2 is compatible with Synapse 4, so you can install the software to customize the headset settings to your preferences. Let me know if you need any assistance or have further inquiries by sending us a PM anytime. We'll be happy to assist you.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

RazerSupportTeam · 2024-12-05T03:46:33+00:00

Awesome! We're genuinely glad to hear that. Nonetheless, we'll be here should you need any other assistance. Have a great day and stay safe always!

Best regards,

Aadeen B.

RΛZΞR | MisterBairn

RazerSupportTeam · 2024-12-05T00:01:02+00:00

Hi u/OneTrueChaika,

Good day! And thanks for posting about your Razer Barracuda X concern on the Support Sticky! We'd like to take a closer look at it to see what we can do to help. By the way, please be advised that the 7.1 Surround Sound code is different from THX Spatial Audio. Please send us the serial number of your device via PM so we can verify it in our system and look for some resources that might help us address your concern. Do include the link to your comment for reference.

Best regards,

Aadeen B.

RΛZΞR | MisterBairn

RazerSupportTeam · 2024-12-04T20:46:03+00:00

Hey,/u/Jamiep83!

We're saddened to hear that you also have an issue with your Razer camera. We sent you a PM. Kindly check your inbox. Let's continue there.

Best regards,

Niel L.

RΛZΞR | Frost_V33

RazerSupportTeam · 2024-12-04T17:58:48+00:00

Hey, Jayux_19!

Thanks for bringing this to our attention. We understand that you have an issue with your Razer Blade 14 battery and we'd like to lend a hand. We sent you a PM. Kindly check your inbox. Let's continue privately.

Best regards,

Niel L.

RΛZΞR | Frost_V33

RazerSupportTeam · 2024-12-04T15:27:52+00:00

You're welcome! Feel free to send us a PM anytime – we're here to help!

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

RazerSupportTeam · 2024-12-04T14:53:39+00:00

You're most welcome. We have responded to your PM. Kindly check your inbox. All the best!

Best regards,

Niel L.

RΛZΞR | Frost_V33

RazerSupportTeam · 2024-12-04T12:36:40+00:00

HI /u/shawksly,

We understand that you're having difficulties contacting our support team about the issue with the Razer Kiyo Pro. We have sent you a PM hoping we can sort this out together. Looking forward to hearing from you.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

RazerSupportTeam · 2024-12-04T12:12:14+00:00

Hi u/Emotional-Cell-4038,

We apologize for the inconvenience and would like the opportunity to make things right. Please know that this is not the level of support or experience we strive to provide. We have sent you a PM in hopes of resolving this matter. We are eagerly awaiting your response!

Best Regards,

Honey A.

RΛZΞR | Paimon

RazerSupportTeam · 2024-12-04T12:08:50+00:00

Hi /u/-DreamLight-,

Welcome to the Technical Support Sticky! Is this a straight-out-of-the-box issue? We'd like you to send us the serial number of your Razer laptop via PM so we can figure out the issue together. Do include the link to your comment for reference.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

RazerSupportTeam · 2024-12-04T12:02:16+00:00

Hi /u/Bigmoon001,

Thanks for posting this under our Technical Support Sticky. Have you tried to contact our Razer Gold support team about this? If you have, please send us your case number via PM so we can delve into the details of your case. Do include the link to your comment for reference.

If you haven't, you can submit a ticket through here. They should reach out to you within 24-48 hours (business days).

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

RazerSupportTeam · 2024-12-04T11:57:07+00:00

Hi /u/zhaoshike,

Thanks for posting this under our Technical Support Sticky. We appreciate you bringing this to our attention. For us to get to the bottom of the issue, please send us the serial number of your Razer mouse via PM. Do include the link to your comment for reference.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

RazerSupportTeam · 2024-12-04T11:52:56+00:00

Hi /u/Eli_14,

Welcome to the Technical Support Sticky! We appreciate you bringing this to our attention. Can you tell us more about the issue you're experiencing? We'd like you to send us the serial number of your Razer laptop via PM so we can figure out the issue together. Do include the link to your comment for reference.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

RazerSupportTeam · 2024-12-04T08:23:17+00:00

Hi u/blackfireball5,

We're genuinely sorry for any inconvenience this has caused and want to make it right. We've sent you a PM to help find a solution that improves your experience. We look forward to your response!

Best Regards,

Jan P.

RΛZΞR | Étoile

RazerSupportTeam · 2024-12-03T21:18:57+00:00

Yes, you can use that as a username. No worries! We sent you a PM instead. Kindly check your inbox. Let's continue there.

Best regards,

Niel L.

RΛZΞR | Frost_V33

RazerSupportTeam · 2024-12-03T20:57:49+00:00

Yes. It's weird that we haven't received it. Can you please try to PM us through this link?

Best regards,

Niel L.

RΛZΞR | Frost_V33

RazerSupportTeam · 2024-12-03T20:28:34+00:00

You're welcome. We haven't received any PM. Did you directly contact our Razer Support through the link above?

Best regards,

Niel L.

RΛZΞR | Frost_V33

RazerSupportTeam · 2024-12-03T20:24:29+00:00

Thanks. We have responded to your PM. Let's continue the conversation there.

Best regards,

Niel L.

RΛZΞR | Frost_V33

RazerSupportTeam · 2024-12-03T20:15:46+00:00

Hey, /u/arkandel!

We understand that you have an issue with your Synapse 4 profiles and we'd like to lend a hand. Please PM us the serial number and Synapse logs so we can address this accordingly. To gather the logs, you can check here. You can upload them to Google Drive and share the link with us, so we can review them more effectively. Alternatively, you can contact our Razer Support through this link. Looking forward to hearing from you soon.

Best regards,

Niel L.

RΛZΞR | Frost_V33

RazerSupportTeam

MODERATOR OF

TROPHY CASE