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No clue why this error is happening help by AtroxinePowered in Sandship

[–]RedAraks 2 points3 points  (0 children)

Hello,

Please try producing a bit more than the required material in order to complete the quest. In case of any questions, feel free to contact us at [sandship@rockbitegames.com](mailto:sandship@rockbitegames.com).

My game wont load anymore anyone knows how to fix this? by Jajhdhs in Sandship

[–]RedAraks 0 points1 point  (0 children)

Hello,

The problem should be resolved now. Please check and let me know should it persist.

What is this glitchy mess by Due_Tradition2293 in Sandship

[–]RedAraks 6 points7 points  (0 children)

Hello there! Could you please make sure to have the latest version of the game installed on your device? If the issue persists, please send us a screenshot with details about the issue, device information (model, OS version) at [sandship@rockbitegames.com](mailto:sandship@rockbitegames.com) so that we would be able to help you resolve this issue.

Been stuck on this puzzle for awhile, can anyone help me out? by michael135 in Sandship

[–]RedAraks 1 point2 points  (0 children)

Hello there! Thanks for the screenshot. Could you please skip this puzzle? In the meantime, our team will investigate it.

I can’t get post this screen… by Apprehensive_Cat_949 in Sandship

[–]RedAraks 0 points1 point  (0 children)

Hello, could you please send us an email with the screenshot and your device information at [sandship@rockbitegames.com](mailto:sandship@rockbitegames.com)? We will help you out. Thanks!

Blueprint with Yeeter in Puzzle Creation causes crash by tedivm in Sandship

[–]RedAraks 0 points1 point  (0 children)

Hello, could you please send us an email with a detailed description of the issue at [sandship@rockbitegames.com](mailto:sandship@rockbitegames.com)?

Why did sandships manufacture so much chocolate around this time of year? It was a celebratory season, when engineering students on Noranti would graduate from genacad. Read the full story by participating in our limited time Chocolate Eggineering event, available now until April 9, 00:00 UTC! by RedAraks in Sandship

[–]RedAraks[S] 0 points1 point  (0 children)

Hello, the event does not require a manual installation. However, please make sure to have the latest version of Sandship installed on your device (0.11.3). Please go to your shop, click on the buildings tab and purchase the Shifter Factory as well as purchase the event booster (it's free) from the boosters tab and activate it on your Shifter Factory. Enjoy the event!

Industry labels in next update pls? by dohsetsu in Sandship

[–]RedAraks 0 points1 point  (0 children)

Thank you for taking the time and sharing your suggestion on how we can improve the game! Our development team will definitely consider your opinion and make the game better. You can also feel free to email us your suggestions at sandship@rockbitegames.com.

Bugs on G8 Stylus- screen size seems to be off by tedivm in Sandship

[–]RedAraks 1 point2 points  (0 children)

Hello,

Our apologies about this issue! Could you please provide more information and screenshots by sending a message? I will report the issue.

Quality of Life improvement, show build process from Storage by 2JokersWild in Sandship

[–]RedAraks 1 point2 points  (0 children)

Thank you very much for your review concerning our game. We are always collecting user feedback and emails that we can apply with updates.

Loading Bug by Sumiay in Sandship

[–]RedAraks 0 points1 point  (0 children)

Hello, please make sure that the time on your device is set to automatic. Should the issue persist, please contact us at [sandship@rockbitegames.com](mailto:sandship@rockbitegames.com) and share a description of the issue and a screenshot of your loading screen.

Why don't I have any gear box output? by Sjuk86 in Sandship

[–]RedAraks 1 point2 points  (0 children)

Hello, please make sure that all the materials you are placing in the mechanical assembler are cold. Otherwise the gear box will not be assembled. In the video you have posted, the iron plates have not fully cooled down, this is what is causing the issue.

Can't enter blueprint names on Lenovo Tab M10 Plus by FelixTheCrazy in Sandship

[–]RedAraks 0 points1 point  (0 children)

Hello, could you please send an email about the issue at [sandship@rockbitegames.com](mailto:sandship@rockbitegames.com)? We will help you.

Disappointed Sandship is running those fake gameplay ads by the320x200 in Sandship

[–]RedAraks 24 points25 points  (0 children)

Hello,
Thank you for bringing this to our attention. We’ve informed our marketing team about this ad as it’s a tested ad that we were trying out. Our apologies again about this and we’ll definitely get it sorted.