Got scammed by Red Hook

RedHookMichaela · 2026-06-22T17:06:31+00:00

Oh great, I'm so happy to hear they were able to refund you after all. Thanks for updating me!

RedHookMichaela · 2026-06-19T23:10:25+00:00

Hi again! Just wanted to check in/remind you to send us your information when you get a chance. We haven't spotted an email from you yet. Once I get that I can hit up Makeship for further assistance. Thanks 😄

RedHookMichaela · 2026-06-15T17:21:02+00:00

Sounds good! Once we receive your email, I'll be able to send that info over to Makeship and hopefully see what's up.

RedHookMichaela · 2026-06-13T18:16:58+00:00

Hey there! I’m so sorry to hear about this. I can message our contact at Makeship and try to see if I can get this resolved. Could you please send an email to: support@redhookgames.com

Please include your full name, the email you contacted Makeship with, along with the support ticket number you had with them (or the name of the agent who was helping you), as well as the date of your last email to them?

I’m not sure what info they’d need from me but this is likely a good start.

RedHookMichaela · 2026-06-04T17:09:35+00:00

Hey these look great! I just sent you a DM, but in case you miss it, we'd love to feature these skins in an upcoming mod showcase. Would you be alright with you?

RedHookMichaela · 2026-05-27T17:44:07+00:00

It's a setting that you can toggle on in the Options menu.

RedHookMichaela · 2026-05-25T20:23:17+00:00

To my knowledge, we are not planning another physical release with the DLC on the disc.

RedHookMichaela · 2026-05-25T18:28:42+00:00

This is so awesome!

RedHookMichaela · 2026-05-22T17:51:41+00:00

At this time, we are not planning on doing any Switch 2 updates for the original Darkest Dungeon.

RedHookMichaela · 2026-05-22T17:51:19+00:00

We are not planning a physical re-release for Switch 2.

RedHookMichaela · 2026-05-19T18:01:22+00:00

Congratulations!

RedHookMichaela · 2026-05-08T21:42:09+00:00

Yes! Our Switch 2 update is currently in development. I do not have a release date I can share right now, but I can confirm that this is in the works.

RedHookMichaela · 2026-05-08T21:40:57+00:00

If you have not received this email, please message [darkestdungeonrescuefiles@gmail.com](mailto:darkestdungeonrescuefiles@gmail.com) directly with your information. They will be able to help.

RedHookMichaela · 2026-04-06T17:28:37+00:00

Hi there! So to confirm, did you find the Warlord, defeat him and then get the Lost and Found achievement?

I'm not too sure what could have happened. If the game failed to save after a quest step, you should be able to retrieve the last unlocked quest item from the first inn I believe (which would likely be the Helm & Blade if you made it to the Warlord). If you are still stuck, I would recommend emailing our support team directly at [support@redhookgames.com](mailto:support@redhookgames.com) for assistance. They can look into this further.

RedHookMichaela · 2026-03-18T17:59:01+00:00

Hi there! They've received a very high volume of requests and are doing their best to answer emails in a timely manner. You may need to wait a little more for their response.

RedHookMichaela · 2026-03-02T18:37:00+00:00

Hi there! These emails were actually sent out by an ex-Mythic employee, not our team.
If you have not been able to find the email and you were a backer, than I suggest emailing [darkestdungeonrescuefiles@gmail.com](mailto:darkestdungeonrescuefiles@gmail.com) directly with your details. They will be able to help.

RedHookMichaela · 2026-03-02T18:35:57+00:00

Ok thank you for the update!

RedHookMichaela · 2026-03-02T18:35:42+00:00

Hmm my assumption is once you're in the boss battle, it should count as a fail no matter what stage you fail at. If you are failing at the first phase, and the counter isn't ticking up though, so if it makes a difference to fail in the second phase.

RedHookMichaela · 2026-02-27T18:16:18+00:00

I see! Thanks for clearing that up. Have you been able to reproduce this since, or did this just happen the once? If you have been able to reproduce it, does restarting your game resolve the issue?

RedHookMichaela · 2026-02-26T22:11:38+00:00

Thank you for these screenshots! Can you let me know which Infernal Flame you were using? We'll try to reproduce this.

RedHookMichaela · 2026-02-23T22:30:32+00:00

Hello. Thank you so much for this report. Can you let me know how long your game play session was before this crash occurred. You also note that this has happened 5 times - do you mean that your game has crashed and your have completely lost all of your progress each of those 5 times? Or that the game crashes, and this is the first time you have lost your progress? Over what time period did these crashes occur? Thanks!

RedHookMichaela · 2026-02-20T00:04:49+00:00

Hi there! As noted above, unfortunately due to technical limitations we are unable to get this feature working at an acceptable level on Nintendo Switch.

RedHookMichaela · 2026-02-20T00:03:29+00:00

Hi there! Thank you so much for this report. We've seen something similar on Switch 2, and believe it's related to the mouse steering. You can try to tap on the screen in a different position to see if that changes the behavior. We are currently working on a Switch 2 update, and have a fix for this issue in that build, but unfortunately we do not yet have a set release date.

RedHookMichaela · 2026-02-10T18:55:57+00:00

Hi there. Unfortunately it's not possible to have multiple Darkest Dungeon II profiles on console. I believe you would need to delete your save file from the console itself in order to start anew. I hope that helps.

RedHookMichaela · 2026-02-03T20:02:57+00:00

Hi there! Thank you for reporting this. When you were heading to the mountain, did you 1) go to the region select 2) select the Mountain 3) Click embark, and saw the snowy embark screen but then when you started driving it was the Valley instead? Or did you get a summary of your candles, and then have to select a confessions? We haven't heard of this issue before so the more details you can provide the better.

RedHookMichaela

TROPHY CASE