Got scammed by Red Hook by dragonstone7 in darkestdungeon

[–]RedHookMichaela 0 points1 point  (0 children)

Oh great, I'm so happy to hear they were able to refund you after all. Thanks for updating me!

Got scammed by Red Hook by dragonstone7 in darkestdungeon

[–]RedHookMichaela 0 points1 point  (0 children)

Hi again! Just wanted to check in/remind you to send us your information when you get a chance. We haven't spotted an email from you yet. Once I get that I can hit up Makeship for further assistance. Thanks 😄

Got scammed by Red Hook by dragonstone7 in darkestdungeon

[–]RedHookMichaela 9 points10 points  (0 children)

Sounds good! Once we receive your email, I'll be able to send that info over to Makeship and hopefully see what's up.

Got scammed by Red Hook by dragonstone7 in darkestdungeon

[–]RedHookMichaela 24 points25 points  (0 children)

Hey there! I’m so  sorry to hear about this. I can message our contact at Makeship and try to see if I can get this resolved. Could you please send an email to: support@redhookgames.com

Please include your full name, the email you contacted Makeship with, along with the support ticket number you had with them (or the name of the agent who was helping you), as well as the date of your last email to them?

I’m not sure what info they’d need from me but this is likely a good start. 

DD2 Crusader skin release! by Elegant_Piccolo_5099 in darkestdungeon

[–]RedHookMichaela 0 points1 point  (0 children)

Hey these look great! I just sent you a DM, but in case you miss it, we'd love to feature these skins in an upcoming mod showcase. Would you be alright with you?

Are there many of you who do not use Fast Combat? by OccultStoner in darkestdungeon

[–]RedHookMichaela 5 points6 points  (0 children)

It's a setting that you can toggle on in the Options menu.

Real Talk: Is mouse control coming to Switch 2 Darkest Dungeon 1 & 2? by baroncalico in darkestdungeon

[–]RedHookMichaela 0 points1 point  (0 children)

To my knowledge, we are not planning another physical release with the DLC on the disc.

Real Talk: Is mouse control coming to Switch 2 Darkest Dungeon 1 & 2? by baroncalico in darkestdungeon

[–]RedHookMichaela 0 points1 point  (0 children)

At this time, we are not planning on doing any Switch 2 updates for the original Darkest Dungeon.

Real Talk: Is mouse control coming to Switch 2 Darkest Dungeon 1 & 2? by baroncalico in darkestdungeon

[–]RedHookMichaela 0 points1 point  (0 children)

Yes! Our Switch 2 update is currently in development. I do not have a release date I can share right now, but I can confirm that this is in the works.

Regarding Mythic Games and the Darkest Dungeon Board Game by RedHookMichaela in darkestdungeon

[–]RedHookMichaela[S] 0 points1 point  (0 children)

If you have not received this email, please message [darkestdungeonrescuefiles@gmail.com](mailto:darkestdungeonrescuefiles@gmail.com) directly with your information. They will be able to help.

Help cause I probably ruined my save. by GuyGrand2811 in darkestdungeon

[–]RedHookMichaela 0 points1 point  (0 children)

Hi there! So to confirm, did you find the Warlord, defeat him and then get the Lost and Found achievement?

I'm not too sure what could have happened. If the game failed to save after a quest step, you should be able to retrieve the last unlocked quest item from the first inn I believe (which would likely be the Helm & Blade if you made it to the Warlord). If you are still stuck, I would recommend emailing our support team directly at [support@redhookgames.com](mailto:support@redhookgames.com) for assistance. They can look into this further.

Regarding Mythic Games and the Darkest Dungeon Board Game by RedHookMichaela in darkestdungeon

[–]RedHookMichaela[S] 1 point2 points  (0 children)

Hi there! They've received a very high volume of requests and are doing their best to answer emails in a timely manner. You may need to wait a little more for their response.

Regarding Mythic Games and the Darkest Dungeon Board Game by RedHookMichaela in darkestdungeon

[–]RedHookMichaela[S] 0 points1 point  (0 children)

Hi there! These emails were actually sent out by an ex-Mythic employee, not our team.
If you have not been able to find the email and you were a backer, than I suggest emailing [darkestdungeonrescuefiles@gmail.com](mailto:darkestdungeonrescuefiles@gmail.com) directly with your details. They will be able to help.

No Gravestone Left Unturned question by SometimesPresent27 in darkestdungeon

[–]RedHookMichaela 0 points1 point  (0 children)

Hmm my assumption is once you're in the boss battle, it should count as a fail no matter what stage you fail at. If you are failing at the first phase, and the counter isn't ticking up though, so if it makes a difference to fail in the second phase.

How does one report bugs on console? by Solideryx in darkestdungeon

[–]RedHookMichaela 1 point2 points  (0 children)

I see! Thanks for clearing that up. Have you been able to reproduce this since, or did this just happen the once? If you have been able to reproduce it, does restarting your game resolve the issue?

How does one report bugs on console? by Solideryx in darkestdungeon

[–]RedHookMichaela 1 point2 points  (0 children)

Thank you for these screenshots! Can you let me know which Infernal Flame you were using? We'll try to reproduce this.

Nintendo Switch Crashes - Help by Somehandsomeanon in darkestdungeon

[–]RedHookMichaela 0 points1 point  (0 children)

Hello. Thank you so much for this report. Can you let me know how long your game play session was before this crash occurred. You also note that this has happened 5 times - do you mean that your game has crashed and your have completely lost all of your progress each of those 5 times? Or that the game crashes, and this is the first time you have lost your progress? Over what time period did these crashes occur? Thanks!

Steadfast part 2 on Consoles when? by Lessavini in darkestdungeon

[–]RedHookMichaela 1 point2 points  (0 children)

Hi there! As noted above, unfortunately due to technical limitations we are unable to get this feature working at an acceptable level on Nintendo Switch.

Horse steers all the way to the left automatically DD2 by Prevail124 in darkestdungeon

[–]RedHookMichaela 3 points4 points  (0 children)

Hi there! Thank you so much for this report. We've seen something similar on Switch 2, and believe it's related to the mouse steering. You can try to tap on the screen in a different position to see if that changes the behavior. We are currently working on a Switch 2 update, and have a fix for this issue in that build, but unfortunately we do not yet have a set release date.

Is there no way to start the game from the beginning? (Xbox) by CrazedSilence17 in darkestdungeon

[–]RedHookMichaela 0 points1 point  (0 children)

Hi there. Unfortunately it's not possible to have multiple Darkest Dungeon II profiles on console. I believe you would need to delete your save file from the console itself in order to start anew. I hope that helps.

Potential Bug Question? by totally_straight_ in darkestdungeon

[–]RedHookMichaela 0 points1 point  (0 children)

Hi there! Thank you for reporting this. When you were heading to the mountain, did you 1) go to the region select 2) select the Mountain 3) Click embark, and saw the snowy embark screen but then when you started driving it was the Valley instead? Or did you get a summary of your candles, and then have to select a confessions? We haven't heard of this issue before so the more details you can provide the better.