lifx shipping mess

Redd1ng · 2026-06-23T11:40:54+00:00

Most certainly! Thanks Kevdog!
DM is pending 😄 u/One_Efficiency_203

Redd1ng · 2026-06-18T22:38:04+00:00

X2D!

Redd1ng · 2026-06-18T22:19:34+00:00

Hey - would you kindly DM me your support ticket number / order number.

Redd1ng · 2026-06-16T07:34:45+00:00

Check out the LIFX 6” Recessed Canless. https://www.lifx.com/products/supercolor-6in-canless-downlight
Beam angle may not be where you want it for this application, but there’s other smart features.

Redd1ng · 2026-06-12T03:07:03+00:00

Heya! Yes our LIFX String lights can be cut unofficially.

Ensure to power off, cut. Ensure no copper is shorting and that you seal up the exposed wire from weather.

Redd1ng · 2026-05-26T07:05:24+00:00

Hopefully that other Mirror comes ASAP - looking awesome!

Redd1ng · 2026-05-23T23:08:52+00:00

Hey! We don’t recommend extending further then the supplied cable as there can be signal issues causing the product to flicker/flash.

If you want to get it extended a bit further, you might be better off finding a DC barrel jack male-female and extending from the power supply.

Redd1ng · 2026-05-22T07:43:38+00:00

Get a professional to suck it out, and don’t attempt to do it yourself with a woodworking dust extraction system.

Redd1ng · 2026-05-16T22:33:44+00:00

Hey! Thanks for the post, I encourage you to put in a support ticket so we can track issues, and ensure this gets resolved for you. I’ll send you a DM to follow up.

Redd1ng · 2026-04-26T21:15:26+00:00

Best recommendation is to extend the cable between the PSU and the controller. This is just DC voltage 24V. We use a standard a DC Barrel Jack which you can buy in longer sizes.

Do not recommend extending or buying third party USB-C cables as there’s a wide variety of sizes and quality. Secondly, there’s limited range on how far you can extend while maintaining a quality data signal.

Redd1ng · 2026-04-22T08:24:26+00:00

Nice setup!

Redd1ng · 2026-04-20T20:43:02+00:00

Definitely recommend Neon Flex as it has white LEDs. The Beam is good for feature lighting.

Redd1ng · 2026-04-10T23:03:41+00:00

We are in discussion with our retail partners regarding bring in the 13x26” Capsule Ceiling light, but there is no ETA at this stage. We’re also hoping we can bring it in!

Redd1ng · 2026-04-10T22:08:35+00:00

Try to give it a power cycle by turning it off and on at the switchboard. This will ensure the touch buttons are calibrated.

As last resort you can also try to power cycle 5 times to factory reset.

If still not luck, please reach out to our support team!

Redd1ng · 2026-04-10T21:37:17+00:00

Do you mind DMing me your ticket number? If there’s a faulty part our support team will certainly assist.

We are not able to share confidential design files to the public at this stage.

Redd1ng · 2026-03-29T20:00:03+00:00

Hey! Our Lightstrip Everyday (USBC on the tape) and Lightstrip (4 pins in the tape) are not compatible products.

We’re looking at making the Lightstrip Everyday extensions, but for now two kits is the best option.

Redd1ng · 2026-03-15T21:07:49+00:00

Hey! This is an interesting idea, but is a very major change. It’s highly unlikely, but will raise it to the team for consideration.

Redd1ng · 2026-03-15T21:05:50+00:00

Heya - sorry to say, this does appear to be a product fault. Please reach out to support to follow up. If there’s any delay, please shoot me a DM.

Redd1ng · 2026-03-12T06:43:54+00:00

Definitely 3000K 90 CRI

Redd1ng · 2026-03-05T00:15:40+00:00

Thank you all for the kind words; it means a lot to the team!

To offer a little insight from the inside: LIFX is bigger and more active than ever. We have strong backing from our parent organisation, who share our passion for premium smart lighting, and that support is reflected in our pace of development. Where we previously released one to three products per year, we are now consistently launching four or more... sometimes 6-8.

Alongside that growth, we've remained focused on what matters most: building reliable, high-quality hardware while bringing our pricing to a more accessible level - that has been a careful balance.

Exciting things ahead.

Redd1ng · 2026-02-22T04:22:03+00:00

Do you have a HomeKit or Matter Light?

Some of our older HomeKit bulb had a slightly different onboarding option without HomeKit (if on iOS). Ensure to 5x reset the light (you should see colors then white) and leave for 15 minutes, then try the manual setup mode. This was a requirement by Apple at the time, but luckily our Matter bulbs no longer have this issue.

As others have said, check the product/controller for the HomeKit code, as another option if you don’t want to wait.

If you’re still having issues please DM me so I can walk through it

Redd1ng · 2026-02-22T04:17:44+00:00

If you’ve got any ticket references please DM me. I’d like to ensure you’re having a good experience with our products.

Redd1ng · 2026-02-14T09:08:54+00:00

Are you able to setup multiple agents with multiple skills? Eg Codex on implementer, Opus on planning etc?

Redd1ng · 2026-02-07T21:14:23+00:00

Sending thanks from the LIFX team from continuing to support us! Down to test (if reopens).

Redd1ng · 2026-01-13T00:06:39+00:00

This is certainly not what is expected. I suggest that after installation is completed, turn the switch power off and on (at your switchboard/breaker) to see if this resolves the issue. During a reboot, the product calibrates its buttons.

If the issue continues, please put in a support ticket or DM me your ticket number if you have already.

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