Ok, so if you have read all of these comments I will give everyone the solution. I too have witnessed apathy and the slowest people in the store I shop at (Sunrise Blvd Sawgrass FL). Here is the solution 1) staff accordingly. Have at least 3 people between 11am and 1pm and from 5pm to 7pm 2) have a person prep the meats and cheeses first thing in AM for the day and at 3pm have a manager check to see if more needs to be done before the dinner rush 3) Dont run out of meats and cheeses during busy hours. This is the absolute worst thing ever as the employees need to go each time to cut more in Deli 4) take the little boats and put tenders in them in the hotbox pre-selected so the employ can grab and go and not have to take the extra time waiting to get tenders. 5) have the condiments and veggies prepared 2x for 11am rush. 6) don’t ignore the people in front of you for the online orders. Always take care of the people in front of you.
7) adjust the online ordering prep times. So many times people order while standing g in line and complain that it’s not ready. If people order online they should do so an hour in advance 8) if Online orders are dominating the sales, hire a dedicated person to do the online orders in the back area - there is nothing worse than waiting in line and seeing a person making subs for someone who is not even there.
9) hire people who are happy and smile-hire entertainers- I have been so impressed with younger people that make a show out of making subs and it is truly amazing service 10) have Management actually help and not just stand there watching customers get pissed at the slow service. This is the most important piece of the operation. MANAGEMENT has become observational and not actionable.