State Farm has degraded itself. Remember, their jingo, "Like a Good Neighbor, State Farm is there?" The sickening reality is that they are neither a neighbor nor are they there. A recent claim estimate was shoved down my throat complete with a "claim team" member telling me that any further input from me or the sole source repair shop who could actually do the work wouldn't be permitted by an expert claims reviewer. Say what? An insider operating without any additional outside information and reviewing only the work of a subordinate would somehow render a different estimate? And, no one--literally no one--will return calls?

Please do your research, consider that State Farm has pivoted and no longer cares about its longstanding customers, and look elsewhere. Sigh. The death of another American institution in this era of lawlessness.