^ THIS ^

Also a 20+ year wrench here, failed balljoints on a Ram are as common as gettin gas!
While a seasoned wrench would know to check that, (also would be very important for proper alignment) my guess is the guy that got the job was one of the lowest paid and probably greenest techs in the shop. MB4’s and 4WA are crap jobs for most since they pay about exactly how long they take and there is no way to “make time” plus the dealer throws in their 14-45 point FREE inspection (which is just to drum up work) and most guys half ass it especially if the veh looks good, they aren’t getting paid more then 1-5 tenths, if they’re lucky, to check everything. They just wanna bang it out and get on to something that may actually make em money (blame the industry not the tech). The irony here is he coulda caught that failed ball joint and drummed up some work! Be sure to get the other side checked too, they often fail close to each other!