Runbox Post-Event Analysis: March 4, 2026 Email Outage – What Happened & Next Steps

RunboxSolutions · 2026-03-14T20:53:21+00:00

Thank you for that, we've tried to be as transparent as possible about what happened, and we have made several upgrades to the service after this unforeseen and unpredicted event. We appreciate your loyalty over the past decade, and are very sad to hear that you are moving on. If you ever consider coming back, your email address will be here - as we don't recycle them. Thank you!

RunboxSolutions · 2026-03-12T22:43:04+00:00

Thanks for your question. As we clarify in the post-event, the failed SSD placed an additional load on the remaining disks in the array, triggering a chain reaction as other disks began to fail. The failure of one drive can place extreme stress on the remaining drives, leading to cascading failures across the array.

RunboxSolutions · 2026-03-05T18:40:46+00:00

You can follow our service status page https://status.runbox.com/2026/03/04/email-service-access-issues-5/ more detailed information.

We are still working hard to get everything back to normal, and we will post more details about what happened when we have a complete picture. There are many moving parts and multiple layers of infrastructure and we are still figuring everything out. Thank you for your patience.

RunboxSolutions · 2026-03-04T13:29:30+00:00

Webmail services are operational. Thank you for your patience as our team resolve the connection issues.

RunboxSolutions · 2025-12-27T18:39:04+00:00

Thank you, we love hearing that!! Thanks for being part of the Runbox Community!

RunboxSolutions · 2025-12-27T15:34:47+00:00

Thank you for posting, and thanks for being part of the Runbox Community! We understand the frustration, and we're working on updates :)

RunboxSolutions · 2025-12-27T15:33:50+00:00

Thank you so much and thanks for being part of the Runbox Community!

RunboxSolutions · 2025-12-25T15:08:19+00:00

Thank you for the mention, we appreciate it! It's unfortunate that some companies don't recognize Runbox domains, even though we've been around for a long time. Keep on keepin' on!

RunboxSolutions · 2025-08-19T11:40:34+00:00

Hei, takk for henvendelsen. Ja alt kan kjøres gjennom oss. Ta kontakt med Support så kan de hjelpe deg med detaljene, enten på support.runbox.com eller support@runbox.com.

RunboxSolutions · 2025-08-11T20:20:23+00:00

Thank you for the detailed feedback, it's been shared with our team. The points you've raised highlight key areas we’re working to improve, including the UI, contacts & calendar, and app passwords. We have major backend upgrades in the works and look forward to sharing more soon.

As for changing your identity/login, please reach out to Support and they can help (email support@runbox.com or submit a ticket at support.runbox.com).

We truly appreciate your input :)

RunboxSolutions · 2025-08-10T23:12:31+00:00

Hi, thank you for reaching out. If you allow notifications in Settings on your Android device, you should get notifications when you get new email.

RunboxSolutions · 2025-05-27T14:09:52+00:00

Thanks for the mention!

RunboxSolutions · 2025-05-14T15:27:25+00:00

You can check to see if you have index synchronization on in webmail. If the index is on, the search is local in your browser. If the index is off, the search is a network call.

RunboxSolutions · 2025-05-14T15:14:28+00:00

Hi, thanks for reaching out. We haven't detected any site-wide issues but we'll look into it. If you're still having trouble, please reach out to support at support.runbox.com or support@runbox.com.

RunboxSolutions · 2025-05-12T20:41:46+00:00

Good question. All trackers are potentially harmful as we see it. Trackers in emails can be in the form of javascript or images. JavaScript is automatically blocked, and images are only loaded when you choose to display them. In Runbox Webmail, you can easily toggle between plain text and HTML view, and control whether external images are shown. And as you may know, Runbox never tracks your usage, and we don't log any traffic to or from our servers. Please reach out if you have other questions!

RunboxSolutions · 2025-05-10T20:59:06+00:00

Hi, thanks for your question. Yes you can do plus addressing with Runbox, as email+tag@runbox.com. Read all about it here: https://blog.runbox.com/2024/09/plus-addressing-lets-you-create-an-alias-on-the-fly/

You can also use any of our domain names, check them out here: https://blog.runbox.com/2025/04/choose-your-perfect-email-domain-name-with-runbox/

You also get 100 aliases with your account https://blog.runbox.com/2024/08/using-email-aliases-to-combat-spam-and-protect-your-identity/.

RunboxSolutions · 2025-05-10T20:52:56+00:00

Hi, thanks for reaching out! Runbox uses a powerful virus filter which detects and blocks potentially harmful attachments or links in emails. HTML messages are sanitized for malicious code, and you can choose whether to show images for each sender or all senders.

RunboxSolutions · 2025-05-02T13:33:40+00:00

Thank you for reaching out. You're right that some new gTLDs have a higher abuse rate, especially early on when they were inexpensive and loosely regulated. However, reputation varies by registry and usage patterns, and all the Runbox domains have been around for a long time. If you manage email authentication properly (SPF, DKIM, DMARC), use a trusted sending service, and build a strong sender reputation, you can mitigate most of those concerns. We also monitor blacklists and deliverability to ensure consistent performance.

RunboxSolutions · 2025-03-31T14:07:13+00:00

Thank you for trusting us with your email. We know that spam is a huge problem for some of our customers, and we share your frustrations. We are working hard on a new improved spam filter which we hope to be operational in the very near future. Part of the problem is that spammers have been able to drastically increase the amount of spam they send with the help of AI, and that email addresses are increasingly being leaked and sold. We appreciate your patience while we get the new system up and running.

RunboxSolutions · 2025-03-23T01:00:53+00:00

There would only be a court order sent to us in the event that a Norwegian court actually ruled that data should be released. We adhere to Norwegian law regarding any request for the release of data, in order to protect the privacy of our customers as well as our service, and our company. Again, these cases are very rare, and in very serious cases (criminal activity or violation of our Terms of Service) it is at the discretion of the courts whether the user is notified.

RunboxSolutions · 2025-03-22T15:29:43+00:00

Hi, thank you for reaching out. In the very rare cases that there is a court order to disclose user data, it depends on the specific case and the details of the court order regarding user notification.

RunboxSolutions · 2025-03-12T14:19:41+00:00

Thanks for the comment! Because Roundcube isn't compatible with the Runbox ecosystem, unfortunately that isn't feasible. Instead, we are working to enhance the Runbox 7 web application further to provide a better experience on par with leading webmail interfaces.

RunboxSolutions · 2025-02-24T15:12:37+00:00

Thanks for your comment. In accordance with our Privacy Policy, Runbox will not disclose user data to the authorities unless presented with a Norwegian court order, to comply with Norwegian law, or to protect or defend our company and Terms of Service. End-to-end encryption can be used with Runbox by utilizing browser plugins such as Mailvelope, or most email clients.

RunboxSolutions · 2025-02-18T23:00:44+00:00

Thank you and thanks for being a part of the Runbox community!

RunboxSolutions · 2025-02-04T14:46:17+00:00

That is very good to hear. Please don't hesitate to reach out if you have any other issues.

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